Client Engagement Renewals Specialist

Our client, a global leader in digital transformation solutions, within the construction and manufacturing industries is seeking a Client Engagement Renewals Specialist. In this role, you will be responsible for managing the end-to-end renewal process for software licenses and service contracts.

Key Responsibilities

• Contract Renewal Management: Oversee the timely and accurate renewal of customer contracts, subscriptions, and service agreements.

• Customer Engagement & Relationship Building: Act as a point of contact to maintain strong relationships with existing clients, ensuring clarity and confidence throughout the renewal process.

• Sales & Upselling Opportunities: Identify opportunities to expand service usage, recommend enhancements, and support upselling efforts that align with customer needs.

• Collaboration with Internal Teams: Work closely with the Customer Success, Sales, and Finance teams to align on renewal strategies and meet company goals.

• Data Management & Reporting: Maintain up-to-date records in CRM tools, track key renewal metrics, and generate reports to support performance analysis and forecasting.

Requirements:

• Proven experience in license management, contract management, account management.

• Deep knowledge of renewal processes and conditions for digital products and services.

• Exceptional organisational and time management skills with the ability to prioritize in a fast-paced environment.

• Excellent verbal and written communication skills to effectively engage with customers and internal stakeholders.

• Proficiency with CRM tools and sales analytics platforms to drive performance insights and data-driven decisions.

• A collaborative, proactive mindset and a passion for delivering exceptional customer experiences.