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- Tasks: Manage client accounts and ensure top-notch service for their vehicles.
- Company: Join VMS (Fleet Management) Ltd, a dynamic part of the growing VMS Automotive Group.
- Benefits: Enjoy 22 days annual leave, Perkbox discounts, and specialised industry perks.
- Why this job: Be part of a supportive team in a fast-growing company with a focus on customer satisfaction.
- Qualifications: Technical vehicle knowledge and strong negotiation skills are preferred.
- Other info: This role is UK-based; applicants outside the UK will not be considered.
Hours: 40 hours per week, Monday to Friday
Benefits: 22 days annual leave rising to 23/25 days based on length of service plus bank holidays, Perkbox discounts, Specsaver voucher, plus specialised motor trade industry discounts and O2.
Company Overview: VMS (Fleet Management) Ltd is part of the fast growing VMS Automotive Group offering a range of services comprising of Contract Hire & Fleet Management, Accident Management as well as offering Maintenance Services from our inhouse workshops and a leading provider of transport refrigeration systems, air conditioning solutions and converting panel vans into commercial, refrigerated vehicles. VMS Automotive operate nationwide with workshops and vehicle hire sites throughout the UK with our Head Office based in Stevenage and our Operations centre based in Bury St Edmunds. As a result of our continued growth, we are looking for additional team members to join our team to help us continue providing outstanding service to our customers.
Main Responsibilities:
- Manages client accounts looking after the client’s vehicles and ensuring good service at all times
- Negotiates & approves costs for vehicle repairs (including mechanical & bodywork)
- Requests written estimates, vehicle health checks & pre-mot checks
- Returns approved order numbers to dealer network
- Research & source alternative part supply
- Liaise with clients and accounts department as necessary to obtain PO numbers
- Update costs, notes and status codes on client databases
- Approve & updates VMS Rental/VMS Refrigeration costs on client database
- Deliver written proposals to de-fleet vehicles beyond repair due to excessive costs
- Arrange for independent engineers to attend workshops & submit damage reports
Skills & Experience:
- Technical vehicle knowledge preferred
- Understanding of vehicle mechanics, parts & repair times
- Strong negotiator
- Microsoft Office Suite (mainly Word, Outlook & Excel)
- Ability to effectively manage budgets
- Highly organised
- Effective communicator (written & verbal)
- Excellent telephone manner
- Team player
If invited to interview, you will need to provide evidence of your right to work in the UK. Due to the nature of the role, we are not accepting applicants who reside outside of the UK. No Agencies.
Authorities Administrator employer: VMS Global
Contact Detail:
VMS Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Authorities Administrator
✨Tip Number 1
Familiarise yourself with the automotive industry, especially in fleet management and vehicle repair processes. Understanding the technical aspects of vehicles will give you an edge during discussions and interviews.
✨Tip Number 2
Brush up on your negotiation skills. Since the role involves negotiating costs for repairs, practice scenarios where you can demonstrate your ability to negotiate effectively and reach mutually beneficial agreements.
✨Tip Number 3
Network with professionals in the automotive sector. Attend industry events or join online forums to connect with others who can provide insights or even referrals to help you land the job.
✨Tip Number 4
Prepare to showcase your organisational skills. Think of examples from your past experiences where you successfully managed multiple tasks or projects, as this will be crucial for the Authorities Administrator role.
We think you need these skills to ace Authorities Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of an Authorities Administrator. Emphasise your technical vehicle knowledge, negotiation skills, and proficiency in Microsoft Office.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific examples of how your previous experience has prepared you for managing client accounts and negotiating costs for vehicle repairs.
Highlight Relevant Skills: In your application, clearly outline your organisational skills and effective communication abilities. Provide examples of how you've successfully managed budgets or liaised with clients in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Authorities Administrator role.
How to prepare for a job interview at VMS Global
✨Showcase Your Technical Knowledge
As an Authorities Administrator, having a solid understanding of vehicle mechanics and repair processes is crucial. Be prepared to discuss your technical knowledge during the interview, perhaps by sharing relevant experiences or examples that demonstrate your expertise in this area.
✨Demonstrate Your Negotiation Skills
Negotiation is a key part of this role, so think of specific instances where you've successfully negotiated costs or resolved conflicts. Highlighting these experiences will show the interviewer that you possess the strong negotiation skills they are looking for.
✨Be Organised and Detail-Oriented
The job requires managing client accounts and updating databases, so it's important to convey your organisational skills. Bring examples of how you've effectively managed multiple tasks or projects in the past, and be ready to discuss your methods for staying organised.
✨Communicate Effectively
Since the role involves liaising with clients and the accounts department, effective communication is essential. Practice articulating your thoughts clearly and concisely, and consider preparing questions to ask the interviewer that demonstrate your interest in the role and the company.
