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- Tasks: Engage with customers, manage orders, and ensure timely delivery of materials.
- Company: Join Breedon, a leader in building products known for exceptional customer service.
- Benefits: Enjoy 25 days annual leave, pension scheme, training opportunities, and exclusive discounts.
- Why this job: Build relationships, work in a fun environment, and make a real impact on customers' lives.
- Qualifications: No specific experience needed, just a positive attitude and strong communication skills.
- Other info: Permanent full-time role based in Doncaster, Monday to Friday.
The predicted salary is between 24000 - 36000 £ per year.
We are currently recruiting for a Customer Service Agent to join our Building Products team, based at Doncaster Block Plant. At Breedon, we pride ourselves on our excellent customer service and showing that we care for customers as well as making a material difference to them. Our customers love the fact that we pick up the phone, understand what they need and consistently deliver as well as treating them as individuals.
To make this happen you will also be involved in ordering materials in and the stock management process. You’ll be an ideal fit for this position if you enjoy building relationships and have a great sense of humour as well as a strong work ethic. You’ll be working Monday to Friday, 40 hours per week based at the Doncaster offices.
Key Responsibilities- Dealing with inbound enquiries from customers, processing, planning and organising the transport of the ordered materials.
- Monitoring stock levels and assisting Block Plant Manager with production planning.
- To respond to enquiries in a timely manner, including tracking orders and communicating with key stakeholders, from start to the point the goods are delivered to them.
- Working collaboratively with customers and commercial teams to ensure the best service.
- Report to the Commercial Manager with any feedback and comments from customers.
- Dealing with suppliers and issuing purchase orders for materials and parts.
- Excellent customer service skills, both verbal and written.
- High attention to detail.
- Efficient multi-tasker.
- Ability to build rapport with customers and peers within your team.
- No experience in Building products is required however a can do attitude and positive outlook is a must.
- Working in a fast paced environment as well as multi-tasking under pressure.
- Phone based experience is not essential however an advantage.
- 25 days annual leave plus bank holidays.
- Aviva Pension scheme.
- Holiday Purchase scheme.
- Sharesave scheme.
- Life Assurance.
- Training & development opportunities.
- Employee assistance programme.
- Access to our employee benefits platform, giving you discounts on a wide variety of high street shops and brands.
Customer Service Agent employer: Breedon Group
Contact Detail:
Breedon Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with the building products industry. Even if you don't have direct experience, understanding the basics can help you engage in meaningful conversations during interviews and show your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Customer Service Agent. This will help you articulate your approach to handling inquiries and building rapport with customers.
✨Tip Number 3
Network with current or former employees of Breedon or similar companies. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare specific examples from your past experiences that demonstrate your ability to multitask and work under pressure. Highlighting these skills will align well with the fast-paced environment mentioned in the job description.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Service Agent position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, skills, and any relevant achievements. Use bullet points for clarity and focus on quantifiable results where possible.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have provided excellent customer service in the past and how you can contribute to Breedon's commitment to customer care.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Agent.
How to prepare for a job interview at Breedon Group
✨Showcase Your Customer Service Skills
Since the role is all about excellent customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your communication skills and ability to build rapport.
✨Demonstrate Your Attention to Detail
The job requires high attention to detail, especially when processing orders and managing stock levels. During the interview, mention instances where your meticulous nature has positively impacted your work or helped avoid mistakes.
✨Emphasise Your Ability to Multi-task
Working in a fast-paced environment means you'll need to juggle multiple tasks. Prepare to discuss how you manage your time effectively and prioritise tasks, especially under pressure. Share any relevant experiences that showcase your multi-tasking abilities.
✨Bring a Positive Attitude
A 'can-do' attitude is essential for this role. Make sure to convey your enthusiasm for the position and your willingness to learn. A positive outlook can make a significant difference in customer interactions, so let your personality shine through during the interview.
