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For Companies At a Glance
- Tasks: Engage with customers through calls, ensuring their loan and mortgage queries are handled efficiently.
- Company: Ocean is dedicated to improving financial wellbeing for those underserved by mainstream finance.
- Benefits: Enjoy competitive pay, remote work options, 25 days holiday, and wellness perks.
- Why this job: Join a vibrant team focused on customer service and personal growth in a fast-paced environment.
- Qualifications: Excellent communication skills and a passion for delivering positive customer outcomes are essential.
- Other info: Opportunities for training and career development are provided to help you succeed.
The predicted salary is between 21600 - 36000 £ per year.
About The Company
At Ocean, we’re on a mission to become the UK’s leading credit platform for people not served by the mainstream, helping them improve their financial wellbeing over their lifetime. This has been our mission for over 30 years, and it’s still the thing that drives us to do better and more for our customers. We do this by helping our customers make informed decisions and access personal finance products. If our mission sounds interesting, please keep reading!
About The Job
As our new Customer Contact Agent, you’ll be the kind of person that loves to push the boundaries of what’s possible and thrives in a fast-paced environment like ours. You will be responsible for inbound & outbound telephony contact with our customers, providing an outstanding level of service, ensuring their secured loan or mortgage enquiries are dealt with in an efficient and accurate manner, with fair customer outcomes at the heart of everything you do. You must have the strength and resilience to handle high call volumes whilst demonstrating a genuine passion for customer service.
What You’ll Be Doing For Us
- Conduct outbound calls in response to customer enquiries
- Ensure that all callbacks are actioned on time and at customers request
- Attain and maintain competence under the IL Training and Competence Scheme
- Achieve individual daily, weekly, and monthly key performance targets as well as contributing to the overall departmental targets
- Ensure calls are compliant and the call structure provided is followed at all times
- Take inbound calls as and when required
- Carry out all duties in a manner that reflects Intelligent lending’s principles at all times
- Undertake any further duties determined as reasonable and necessary in the fulfillment of the role
- Any other reasonable duties set out by the business.
Skills-wise, you’ll definitely:
- Have excellent communication skills (Confidence - has the ability to proactively build customer relationships)
- Be self-motivated/self-driven
- Be passionate about delivering positive outcomes for customers
What We’ll Do For You
- Pay you competitively and review your salary every year
- Welcome you into our awesome team (dare we say the best? We do, yes!)
- Bring the kind of vibe where we want you to share your ideas, even if it’s not “your area”
- Provide you with all the kit you need to work from home
- Help you plan for life after work with our pension scheme
- Take care of your health with eye test vouchers, Perkbox medical and wellness, and our employee assistance programme
- Give you 25 days holiday (to start with), as well as local public holidays and a day off on your birthday
- Support you with training, mentoring, and anything else you need to further your development and hit your career goals
Customer Contact Agent employer: Ocean Finance
Contact Detail:
Ocean Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Agent
✨Tip Number 1
Familiarise yourself with Ocean's mission and values. Understanding their commitment to improving financial wellbeing will help you align your responses during interviews, showcasing your passion for customer service and the company's goals.
✨Tip Number 2
Practice handling high call volumes in a simulated environment. This will not only build your resilience but also prepare you for the fast-paced nature of the role, allowing you to demonstrate your ability to manage stress effectively.
✨Tip Number 3
Develop your communication skills by engaging in role-playing exercises with friends or family. This will help you become more confident in building customer relationships and responding to enquiries, which is crucial for the Customer Contact Agent position.
✨Tip Number 4
Research common customer service scenarios related to secured loans and mortgages. Being knowledgeable about these topics will enable you to provide accurate information and demonstrate your expertise during the interview process.
We think you need these skills to ace Customer Contact Agent
Some tips for your application 🫡
Understand the Company Mission: Before applying, take some time to understand Ocean's mission and values. Highlight how your personal values align with their goal of improving financial wellbeing for underserved customers in your application.
Tailor Your CV: Make sure your CV reflects your customer service experience and skills. Emphasise any previous roles where you handled high call volumes or provided exceptional service, as this is crucial for the Customer Contact Agent position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a fast-paced environment. Use specific examples from your past experiences to demonstrate your communication skills and resilience.
Prepare for Potential Questions: Think about common interview questions related to customer service and prepare your answers. Be ready to discuss how you would handle difficult customer situations and maintain compliance during calls.
How to prepare for a job interview at Ocean Finance
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the company's mission.
✨Demonstrate Resilience and Adaptability
Prepare to discuss how you've handled high-pressure situations in the past. The role requires managing high call volumes, so showcasing your ability to stay calm and effective under pressure will impress the interviewers.
✨Familiarise Yourself with the Company’s Mission
Research Ocean's mission and values thoroughly. Be ready to articulate how your personal values align with theirs, especially regarding improving financial wellbeing for underserved customers.
✨Practice Effective Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Consider conducting mock interviews or role-playing scenarios to enhance your verbal communication skills.
