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- Tasks: Lead and oversee project teams, ensuring successful delivery of managed IT projects.
- Company: Join a leading Managed Service Provider in Central London with a strong reputation.
- Benefits: Enjoy a bonus scheme, health cover, pension, parking, and hybrid working options.
- Why this job: Be part of a dynamic team focused on continuous improvement and client satisfaction.
- Qualifications: 3+ years in a similar role, PRINCE2 certification, and a degree in IT-related subject required.
- Other info: Mandatory 3 days in the office to drive team success.
A leading MSP based in Central London seeks to bring an experienced Head of Project Management Office to join its Highly Accredited Operations. Responsibilities include overseeing the Project Managers, Client Onboarding, and Projects Engineering Teams. The Project Management Office comprises x1 Senior Project Manager and x1 Project Manager. The Projects Engineering team consists of 7 engineers (x2 TDE, x3 PDE, x1 SharePoint Specialist, x1 Security Apprentice) and x2 Head of Services. This role requires a balance of technical knowledge, leadership skills, and a strong focus on successful project delivery, preferably within a Managed IT Services environment using PRINCE2 practices. This role would suit someone with hands-on experience running technical staff and delivering managed IT projects within an MSP IT Service Environment. The role requires 3 days in the office to ensure you drive the team and department forward; this is a mandatory requirement and is non-negotiable.
Key Responsibilities:
- Part of the Senior Leadership and Technical Leadership Teams within the organisation
- Work closely with PMO & Projects Engineering Teams to deliver Continuous Service Improvement to Client Onboarding experience and delivery of Managed IT Projects
- Report directly to the CTO/Executive Management Team
- Strategic Planning - Development of long-term goals for PMO Team members and the Department's engineering resources
- Governance - Review PMO Processes (or lack of them) and put them in place together with procedures to ensure consistent project management practices
- Project Resource Management - Overseeing allocation and management of resources across Projects to optimize efficiency and effectiveness
- Project Resource Forecasting - Provide Project Resource Forecasting processes and methodologies to the Project Managers to use
- Projects such as Client Onboarding and key Clients - Working on a small portfolio of projects, including Client Onboarding and preparing work plans for some key client projects
- Project Quality Management - All projects should have quality management derived from client feedback at the closure stage and fed back into the Continuous Improvement Cycle
- Continuous Improvement - Promote a culture of continuous improvement within PMO and the projects it oversees
- Arrange Project Socials promoting the Fitz culture and fostering bonding between the project team as a whole
- Liaise with the Helpdesk Manager for any operational handovers/matters as required
Skills:
- Hands-on Technical Experience in managing engineering teams for Managed IT Projects
- PRINCE2 Framework knowledge to apply within the current Projects Department
- Excellent interpersonal skills
- Calm and effective communicator
- Ability to prioritise own workload and meet tight deadlines
- Excellent verbal and written communication skills in English
- Excellent team worker with proven leadership and motivational qualities
- Comprehensive experience in delivering medium and long-term Technical Projects
- Positive customer service experience first approach
Experience:
- Strong understanding of Microsoft cloud technologies (Teams and Azure)
- Strong understanding of Managing IT Security Projects using Microsoft stack of services
- Relevant experience of 3+ years in a similar role (preference given to candidates with UK MSP experience)
- Working Experience with ITSM tools such as ConnectWise, BrightGauge, SmileBack, ITBoost, Service Now
Qualifications:
- A degree in an IT-related subject
- PRINCE2 Practitioner Certification for Project Management
- Microsoft Certifications would be a bonus
Benefits:
- Bonus Scheme
- Vitality Health Cover
- Pension
- Parking
- Hybrid Working
Head of PMO employer: Dynamicas Group Ltd
Contact Detail:
Dynamicas Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of PMO
✨Tip Number 1
Network with professionals in the Managed IT Services sector, especially those who have experience with PRINCE2 practices. Attend industry events or webinars to connect with potential colleagues and learn more about the company culture.
✨Tip Number 2
Familiarise yourself with the specific tools mentioned in the job description, such as ConnectWise and Service Now. Having hands-on experience or even a basic understanding of these tools can set you apart during discussions.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed engineering teams in the past. Be ready to provide examples of how you've driven continuous improvement in project delivery.
✨Tip Number 4
Research the company's recent projects and client onboarding processes. Being knowledgeable about their current operations will help you demonstrate your interest and show how you can contribute to their goals.
We think you need these skills to ace Head of PMO
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing engineering teams and delivering IT projects, particularly within a Managed IT Services environment. Emphasise your familiarity with the PRINCE2 framework and any specific technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and technical knowledge. Discuss how your previous experiences align with the responsibilities of overseeing project managers and engineering teams, and mention your commitment to continuous improvement.
Highlight Relevant Certifications: Clearly list your PRINCE2 Practitioner Certification and any Microsoft Certifications you hold. This will demonstrate your qualifications and commitment to professional development, which is crucial for this role.
Showcase Communication Skills: Since excellent verbal and written communication skills are essential for this position, ensure your application is well-written and free of errors. Use clear and concise language to convey your ideas effectively.
How to prepare for a job interview at Dynamicas Group Ltd
✨Showcase Your Leadership Skills
As a Head of PMO, you'll be expected to lead teams effectively. Prepare examples from your past experiences where you've successfully managed teams, resolved conflicts, or driven projects to completion. Highlight your leadership style and how it aligns with the company's culture.
✨Demonstrate Technical Knowledge
Familiarise yourself with the technical aspects of the role, especially around Microsoft cloud technologies and PRINCE2 practices. Be ready to discuss how you've applied this knowledge in previous roles, particularly in managing IT projects within an MSP environment.
✨Prepare for Strategic Discussions
The role involves strategic planning and governance. Think about how you would approach developing long-term goals for the PMO team and improving project management processes. Be prepared to share your vision and ideas during the interview.
✨Emphasise Continuous Improvement
The company values a culture of continuous improvement. Prepare to discuss how you've implemented feedback loops in past projects and how you plan to foster this culture within the PMO. Share specific examples of how you've driven improvements in client onboarding or project delivery.
