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For Companies At a Glance
- Tasks: Manage a vibrant student accommodation, ensuring top-notch service and smooth operations.
- Company: Join Downing, a leading developer of luxury student housing with over 35 years of experience.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that enhances student living experiences in a thriving community.
- Qualifications: Experience in student accommodation or hospitality is preferred; strong customer service skills are essential.
- Other info: Work Monday to Friday with occasional Saturdays; enjoy a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Residence Manager to join our team responsible for the operational activities within our scheme comprising of 474 en-suite and studio bedrooms in the University district of Leeds. As Residence Manager, you will be responsible for delivering the best possible experience for our customers and ensuring the delivery of cost-effective facilities and maintenance services.
Downing are an award-winning leading developer, owner, and operator of bespoke, luxury student accommodation, residential and commercial property across the UK. We have been operating for over 35 years and currently have 14 operational student accommodation schemes in 10 major cities, with additional impressive projects currently under construction.
Role outline:
- To manage and motivate the team to operate CitySide student accommodation, providing a high-quality service for customers.
- To instruct the site team regarding Health & Safety, data protection & current legislation.
- The role will involve handling partnership agreements with large external institutes and meeting all the relevant SLA’s and KPI’s.
- To support hospitality & customer service functions to include presentation of communal areas, handling of complaints and pastoral issues.
- To manage the student letting cycle to ensure 100% occupancy. This will include marketing activities, scheduling for availability, viewings, check in and out, inspections, tenancy agreements, rent & arrears management, student welfare & head office documentation.
- Assist in planning the availability and viewing of all rooms to let.
- Contribute to achieving all lettings targets to ensure the site is 100% let year on year.
- Maximize income e.g. promoting extensions, summer lets and vending.
- To prepare reports relating to lettings, rent and customer issues.
- To provide customer focused Facilities and Maintenance services to include management of utilities, waste, security & cleaning contracts and full budgets.
- To be responsible for the delivery of the scheme’s statutory inspection and testing programme and all associated paperwork.
- To prepare reports relating to Health & Safety/site issues.
- To provide site/building management to ensure best practice at all times, scheduling and management of trades, support services plus supporting the relationship building with local Police, Fire, Ambulance and supporting partners e.g. University.
- To organise, tender and manage own quota of minor works, planned and preventative maintenance programs.
- Contribute to ensuring compliance with Health & Safety legislation, and that all risk assessments are correctly carried out.
- Manage defects and resolve complex or outstanding defects.
- Contribute to the on-site procurement programme for maintenance, servicing and facilities contracts and to minor contractors throughout the contract term.
Key requirements:
- A proven commercial experience of working within student/university halls accommodation or hotel sector.
- This role would be ideal for an individual currently working at Assistant Manager level or equivalent looking for that next step.
- Previous Facilities Management experience would be an advantage.
- To manage staff with expertise outside of your current skill set.
- To be dynamic and 100% customer service & service delivery focused.
- To be self-motivated, well organised and excel under pressure.
Hours of Work:
Monday – Friday, 8am – 5pm / 9am – 6pm. You will be required to work 1 in 4 Saturday’s 8am – 5pm. For any Saturday shifts worked, will you be given the time back in lieu the following week. During our summer turnaround period, we may require additional support to cover additional hours.
Residence Manager employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residence Manager
✨Tip Number 1
Familiarise yourself with the specific needs of student accommodation management. Understanding the unique challenges and expectations in this sector will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the student accommodation and facilities management sectors. Attend relevant events or join online forums to connect with others who can provide insights or even referrals.
✨Tip Number 3
Research Downing as a company, including their values and recent projects. Being able to discuss how your experience aligns with their mission will demonstrate your genuine interest in the role.
✨Tip Number 4
Prepare to discuss your experience with health and safety regulations, as well as customer service excellence. These are key aspects of the Residence Manager role that you should be ready to elaborate on.
We think you need these skills to ace Residence Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in student accommodation or facilities management. Emphasise any roles where you managed teams, handled customer service, or dealt with health and safety regulations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service and your ability to manage operational activities. Mention specific examples from your past experiences that align with the responsibilities of the Residence Manager role.
Highlight Relevant Skills: In your application, focus on skills such as team management, customer service, and compliance with health and safety legislation. Use keywords from the job description to demonstrate that you understand the role's requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Customer Service Skills
As a Residence Manager, delivering excellent customer service is key. Be prepared to share specific examples of how you've handled customer complaints or improved service delivery in previous roles.
✨Demonstrate Your Leadership Experience
This role requires managing and motivating a team. Highlight your leadership experience by discussing how you've successfully led teams in the past, focusing on your ability to inspire and manage diverse groups.
✨Understand Health & Safety Regulations
Familiarise yourself with relevant health and safety legislation, as this will be a significant part of your responsibilities. Be ready to discuss how you have ensured compliance in previous positions.
✨Prepare for Operational Questions
Expect questions about managing facilities and maintenance services. Prepare to discuss your experience with budgeting, procurement, and ensuring high occupancy rates, as these are crucial for the role.
