Southern Water | Head of Marketing & Brand

Job Title: Head of Marketing & Brand

Location: Hybrid working from head office in Durrington, Worthing 2-3 days per week and home.

Contract Type: Permanent

Hours: 37 hours per week, Monday – Friday

Salary: Competitive salary available commensurate with experience as well as car allowance and up to 20% bonus.

Southern Water is about to embark on it’s most enormous transformation to date as we look to the next five years of significant investment. We will prioritise customer engagement through improved service, public awareness campaigns, and more personalised communication. This, coupled with a growing emphasis on climate change resilience and a thriving innovation ecosystem, promises a future where the UK water sector is more efficient, sustainable, and responsive to the needs of both the environment and its customers!

Job Overview

A fantastic new opportunity has been created by our newly appointed Chief Customer Officer to lead on Brand and Marketing for Southern Water, as we look to take customers on this transformation journey with us.

Reporting directly to our Chief Customer Officer, this Senior Leadership role will be responsible for shaping and delivering Southern Water’s marketing and brand strategy to increase brand visibility, drive reputational change and build customer engagement.

Leading a team of marketing, brand, communications, and digital experts, you will manage budgets, and collaborate with the wider senior management team to ensure cohesive messaging and alignment with business objectives.

In this role, you will have the opportunity to:

• Define brand positioning, value proposition, and messaging frameworks to differentiate the company in the industry and build brand reputation
• Analyse market trends, customer insights, and industry landscape to inform strategic decisions.
• Lead, mentor, and develop the marketing and brand team, fostering a high-performance culture.
• Work cross-functionally with internal teams, and collaborate with external agencies and partners to execute campaigns effectively.
• Oversee the development and maintenance of brand guidelines, and enhance brand recognition and reputation across the region.
• Drive digital marketing strategies, including SEO, email campaigns, and content marketing.

About You

This role will make excellent use of your proven experience in brand management and marketing strategy development as well as your strong understanding of consumer behaviour and market dynamics.

In this position you will be able to apply your expertise in digital marketing channels and strategies (such as website management, email and SEO) and you will be able to utilise your excellent leadership and team management skills.

The ideal candidate will have a passion for working in a challenging sector, an energy to create meaningful change and cut through the red tape, as well as a real desire to support and educate customers on the journey ahead!

Whilst experience of a regulated industry would be advantageous, we welcome applicants from other sectors as we recognise the added value they can bring to our organisation.

Package

This role will be full time Monday to Friday with a hybrid approach to working between our Head Office in Durrington (Worthing) and home.

We are offering a competitive salary depending on skills and experience as well as other benefits including:

• Company and performance-related bonus

• Generous pension with up to 11% company contribution

• Life assurance payment equal to four times your annual salary

• Health benefits through a Cash Plan

• Two paid community volunteering days a year

• 25 days annual holiday

• Occupational health service

• Perkbox benefits offering discounts and savings on several products and experiences

• Study support may be available for job-related qualifications

• We offer competitive maternity leave and flexible return to work options

Join our Customer & Community team and see how far your career could progress with a company committed to career progression, training and development opportunities, our customers and the environment.

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Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority. That’s why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you’ll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.

Privacy Statement:

Please note: If you are an existing Southern Water employee, you will need to confirm within your application that your Manager is aware of your application.

All applicants must be eligible to live and work in the UK. You will need to provide evidence of eligibility (e.g. a passport or long birth certificate and proof of NI) and current proof of address (dated within the last 3 months), will be required as part of the recruitment process. If you do not meet these criteria, your application will not be considered.