Apprentice Compliance Officer

Your work as an Apprentice Compliance Officer will involve various tasks that may change according to business priorities. Therefore, we need adaptable and flexible individuals.

The role may include responsibilities such as:

• Conducting thorough interviews by telephone or in person, following all legal and policy requirements, and pursuing all reasonable lines of enquiry.
• Ensuring declarations and changes are reported timely and taking corrective actions if errors are identified.
• Maintaining quality standards by adhering to all DWP policies, procedures, and CFCD operational instructions.
• Working collaboratively within a team and contributing to team goals.
• Promoting fraud awareness within DWP and to external partners.
• Gathering, verifying, and assessing information to assist Decision Makers in benefit reassessment and overpayment calculations.
• Keeping accurate records and managing sensitive evidence appropriately.
• Liaising with other departments and organizations within existing partnership frameworks.
• Prioritising workload amidst conflicting and changing priorities.

Upon completing the required training and practical experience, you will be able to:

• Demonstrate effective leadership and communication skills suitable for diverse audiences and external partners.
• Organise and plan effectively.
• Exercise strong judgement and decision-making skills.
• Present information professionally to internal and external audiences.
• Work effectively both independently and as part of a team.
• Handle challenging and vulnerable individuals using effective interview techniques and communication skills.
• Inspire others through positivity, drive, and energy to achieve outcomes and implement change.
• Be willing to travel between sites as needed.
• Work efficiently in demanding and complex environments with shifting priorities.

You will be based at our DWP Office in Ipswich. Alongside a salary of £30,975, the Department for Work and Pensions contributes £8,973 towards your Civil Service Defined Benefit Pension scheme. Our benefits package supports your work-life balance and includes:

• Flexible working patterns such as job sharing, term-time working, flexi-time, and compressed hours.
• Generous annual leave starting at 23 days, increasing to 30 days over time (pro-rata for part-time), plus 9 days of public and privilege leave.
• Support for financial wellbeing, including interest-free season ticket loans, cycle-to-work schemes, and employee discounts.
• Health and wellbeing support through our Employee Assistance Programme and opportunities to participate in HASSRA activities (subscription payable monthly).
• Family-friendly policies, including enhanced maternity and shared parental leave after one year of service.
• Funding for learning and development, including industry-recognized qualifications, coaching, mentoring, and talent development programs.
• An inclusive environment with access to various professional and interpersonal networks such as Women’s Network, National Race Network, and National Disability Network (THRIVE).