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- Tasks: Assist customers with inquiries and support them in accessing council services.
- Company: Join Runnymede Borough Council, an innovative and ambitious local authority.
- Benefits: Enjoy 28 days leave, excellent pension, free parking, and health insurance after a year.
- Why this job: Be part of a passionate team making a real impact in the community.
- Qualifications: Must be organised, resilient, and committed to delivering excellent customer service.
- Other info: Training provided; inclusive workplace welcoming diverse backgrounds.
The predicted salary is between 22500 - 29000 £ per year.
Are you a Customer Service professional looking for a new challenge with an ambitious and innovative Council? Are you passionate about delivering a first class service experience to your customers? If you are, then Runnymede Borough Council would like to hear from you.
We are looking for two Customer Service Advisors to join our Customer Services Team based at the Civic Centre in the heart of Addlestone's regenerated town centre. Here you will become part of a team committed to helping customers with their enquiries and supporting them when they access council services. As the first point of contact for most customers you will also become ambassadors for the council, demonstrating the passion for innovation that has made Runnymede successful.
If you are a capable and motivated person who is committed to excellent customer service, this may be the opportunity for you. You will be working in a fast-paced and demanding environment, so it is important that you are well organised and resilient, can remain calm, focussed, and professional irrespective of whether you are handling enquiries over the telephone, in person at the Civic Centre, or by e-mail or post. You will be handling enquiries across a broad range of Council services, and will receive specific training that will enable you to handle some services in more depth.
If you think that you have what it takes to excel in this role then we’d like to hear from you.
Runnymede is an ambitious, passionate, and progressive council with a forward-thinking attitude and award-winning departments. As a Borough Council, we are committed to our four core values and goals which we demonstrate through our ongoing policies and projects. We are always keen to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision.
Benefits
- 28 Days annual leave, plus 8 days bank holidays and 1 extra day at Christmas.
- Excellent Pension Scheme including access to Additional Voluntary Contributions
- Free Parking
- Training and development opportunities
- Payment of one professional membership per annum
- Cycle to work + further related discounts
- Season ticket loan
- Health insurance plan after 1 years’ service
- Dental insurance plan after 3 years’ service
- Mileage allowance
For more information on the role and to apply please visit: Runnymede Borough Council Jobs | Surrey Jobs
We are passionate about building an inclusive and diverse workforce and we welcome applications from candidates with a variety of backgrounds, skills and abilities. If it is difficult for you to apply online, please contact Human Resources at humanresources@runnymede.gov.uk or on 01932 425527 who will be able to assist you.
Closing Date: 26 June 2025
Interview Dates: 4 July 2025 and 7 July 2025
If you do not hear from us within two weeks from the closing date you have not been successful on this occasion. Thank you for considering Runnymede Borough Council.
Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.
Contact Detail:
Runnymede Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor x 2
✨Tip Number 1
Familiarise yourself with Runnymede Borough Council's services and values. Understanding their core goals will help you demonstrate your alignment with their mission during the interview.
✨Tip Number 2
Prepare examples of how you've handled customer service challenges in the past. Being able to share specific instances where you remained calm and professional under pressure will showcase your suitability for the role.
✨Tip Number 3
Practice your communication skills, especially in a fast-paced environment. Role-playing common customer service scenarios can help you feel more confident when responding to enquiries during the interview.
✨Tip Number 4
Show your enthusiasm for innovation and improvement. Think of ways you could contribute to enhancing customer service at Runnymede and be ready to discuss these ideas during your interview.
We think you need these skills to ace Customer Services Advisor x 2
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Services Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've delivered excellent service in previous roles.
Write a Compelling Cover Letter: Your cover letter should express your passion for customer service and your motivation to work for Runnymede Borough Council. Mention any specific experiences that demonstrate your ability to handle enquiries effectively and your commitment to innovation.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Runnymede Borough Council
✨Research Runnymede Borough Council
Before your interview, take some time to learn about Runnymede Borough Council's values, goals, and recent projects. This will not only show your genuine interest in the role but also help you align your answers with their mission during the interview.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of situations where you successfully resolved issues or went above and beyond for a customer, as this is crucial for a Customer Services Advisor role.
✨Stay Calm Under Pressure
Given the fast-paced environment mentioned in the job description, be ready to discuss how you handle stressful situations. Share specific strategies you use to remain calm and focused when dealing with challenging enquiries.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared to ask the interviewers. This could include inquiries about team dynamics, training opportunities, or how success is measured in the role. It shows your enthusiasm and engagement.
