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- Tasks: Join our Customer Care Team to deliver top-notch maintenance and remedial works for new homeowners.
- Company: Persimmon is dedicated to building homes and supporting your career growth.
- Benefits: Enjoy a competitive salary, pension contributions, life cover, and an annual bonus.
- Why this job: Shape your future while making a real impact on customer experiences in their new homes.
- Qualifications: Skills in joinery, painting, and tiling are essential; a CSCS card and driving licence are required.
- Other info: We value diversity and inclusivity, ensuring everyone feels respected and empowered.
The predicted salary is between 24000 - 36000 £ per year.
We’re searching for talented individuals like you! This could be the opportunity to begin building your new possible with us. At Persimmon, we invest the same dedication into supporting outstanding careers as we do into constructing our homes. A role here is a chance to shape your future, explore new growth opportunities, acquire valuable skills, and unlock your full potential.
This is an exciting opportunity to join the Customer Care Team. The role typically reports to the Customer Care Operations Manager. The purpose of the role is to provide a variety of high-quality remedial and maintenance works for customers in their new homes, maintaining high standards of customer experience.
Primary Responsibilities- Manage and prioritise workloads in order to complete high-quality remedial works in a timely manner and in accordance with set SLA’s.
- Provide quality remedial works, ensuring compliance under the Persimmon Pledge and Customer Care Policies and Procedures.
- Minimise costs associated with remedial works and adhere to the sign-off and cost recording policies, identifying all contra-charging opportunities.
- Complete all required online reporting via the Operative App, facilitating accurate record keeping of defect resolution and root cause analysis.
- Liaise with and monitor subcontractors where appropriate, to complete inspections of reported defects, providing full details of agreed works to both the customer and the Customer Care Co-ordinators.
- Comply with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout the team.
- Ability to be competent in all aspects of homeowner maintenance, including maintenance of machines and tools.
- Joinery is essential including multi-skilled in painting, tiling, plaster patching etc.
- PASMA certificate is advantageous.
- Excellent customer service skills.
- Conversant with Microsoft Office.
- Current CSCS Card (Construction Skills Certification Scheme).
- First Aid qualification would be advantageous.
- Full UK Driving Licence is required.
- Competitive Salary.
- Contributory Pension.
- Life Cover.
- Annual Bonus.
- Employee Benefits Platform.
Persimmon is an equal opportunities employer, committed to creating a diverse, inclusive workforce. We aim to eliminate discrimination and ensure every employee feels valued, respected, and empowered to do their best work. We strive to build a workforce that reflects the diversity of society and provides equal opportunities for everyone, regardless of their background.
No Agencies, Please – Persimmon does not accept speculative CVs or applications from third-party agencies.
If you have any questions about the job or application process please contact us.
Contact Detail:
Persimmon Homes. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Operative
✨Tip Number 1
Familiarise yourself with the Persimmon Pledge and Customer Care Policies. Understanding these will help you align your approach to customer service with their expectations, showcasing your commitment to high standards.
✨Tip Number 2
Highlight your multi-skilled abilities in maintenance tasks like joinery, painting, and tiling during your conversations. This will demonstrate your versatility and readiness to tackle various challenges in the role.
✨Tip Number 3
If you have a CSCS card or any relevant certifications, make sure to mention them when networking or discussing the role. This can set you apart from other candidates and show your commitment to safety and professionalism.
✨Tip Number 4
Engage with current employees on platforms like LinkedIn to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during interviews.
We think you need these skills to ace Maintenance Operative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Maintenance Operative position. Tailor your application to highlight relevant skills and experiences that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in homeowner maintenance, joinery, and any other relevant skills such as painting, tiling, or plaster patching. Use specific examples to demonstrate your competence.
Showcase Customer Service Skills: Since the role involves customer interaction, make sure to illustrate your excellent customer service skills. Provide examples of how you've successfully managed customer expectations or resolved issues in previous roles.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Persimmon Homes.
✨Showcase Your Skills
Make sure to highlight your experience in joinery and other maintenance skills during the interview. Be prepared to discuss specific projects where you've successfully completed tasks like painting, tiling, or plaster patching.
✨Demonstrate Customer Service Excellence
Since this role involves interacting with customers, it's crucial to showcase your customer service skills. Share examples of how you've handled customer queries or complaints effectively in the past.
✨Familiarise Yourself with Policies
Understand the Persimmon Pledge and Customer Care Policies before the interview. Being knowledgeable about these policies will show your commitment to maintaining high standards and compliance.
✨Prepare for Practical Questions
Expect questions that assess your problem-solving abilities and how you manage workloads. Think of scenarios where you've had to prioritise tasks or deal with unexpected challenges in maintenance work.
