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- Tasks: Assist customers with bathroom and kitchen projects, providing exceptional service and resolving queries.
- Company: Join Woodstock Trading Co., a family-owned business with 20 years of experience in exquisite furniture design.
- Benefits: Enjoy 23 days holiday, private medical insurance, free food, and employee discounts.
- Why this job: Be part of a supportive culture that values teamwork and personal growth while making a real impact.
- Qualifications: 12 months customer service experience, excellent phone skills, and familiarity with bathrooms or kitchens preferred.
- Other info: This role is based at our Head Office in Hereford; apply now to join our fantastic team!
The predicted salary is between 24000 - 36000 £ per year.
Are you looking for a fulfilling career with a growing company that genuinely cares about its employees? Do you want to work in an environment that offers excellent benefits and promotes a fantastic company culture? If so, Woodstock Trading Company has an exciting opportunity for you!
Woodstock Trading Co. is a family-owned business with over 140 employees. With two decades of experience in designing and distributing exquisite furniture and accessories, we take pride in our commitment to quality, customer service, and maintaining a positive company culture. Our expertise extends to a range of products, including bathrooms and kitchens so our staff having experience in these sectors is an advantage.
At Woodstock Trading Company, we believe in taking care of our employees. Our comprehensive benefits package includes:
- 23 days’ holiday with 1 additional day off around your birthday, plus Bank Holidays. (Holiday entitlement increases with length of service.)
- Christmas closure to enjoy the festive season.
- Private Medical Insurance.
- Employee Assistance Programme for personal support.
- Life Assurance for peace of mind.
- A fantastic company culture that fosters growth and teamwork.
- Free food and drinks on-site to keep you energised.
- Employee discounts on our beautiful products.
We are currently seeking a Customer Success Assistant to join our team based at our Head Office in Rotherwas, Hereford. Our customer success team is the face and, more importantly, the voice of our business when it comes to dealing with our customers. We are looking for energised and passionate individuals that thrive in a customer service environment. To deliver exceptional customer service, you must be curious and skilful; you must listen carefully to our customers, finding out what’s important to them so the solutions we provide will fit their individual needs.
What will you do?
- Collaborate with customers on projects where bathroom or kitchen solutions may be required, ensuring their needs are fully understood and addressed.
- Provide exceptional customer service to our customers over the telephone, resolving queries, providing quotes, and inputting orders.
- Process sales orders, resolve technical queries, and manage all customer interactions.
- Maintain accurate records using our bespoke Customer Service platform.
- Strive to achieve company key performance indicators.
What do you need?
- At least 12 months’ experience working in a customer service role, preferably in an office-based environment, where large-volume telephone calls are managed.
- Familiarity with bathrooms, kitchens or bedrooms, including an understanding of how to match product solutions to customer needs, will be advantageous.
- Excellent telephone manner, friendly disposition, and a strong desire to deliver excellent customer service.
- Excellent IT skills, including use of Microsoft packages.
- Meticulous attention to detail and ability to work on your own initiative.
- Reliability and resourcefulness, with the ability to adapt to multiple demands.
If you are ready to join a company that values its employees and provides a supportive work environment, please submit your application now.
Due to the number of applicants we anticipate, if you don’t hear from us within 2 weeks of your application, please deem your application to be unsuccessful.
Please Note: This role is being recruited internally, and we do not accept CVs from recruitment agencies. If we choose to work with a recruitment agency, consent must be obtained from our People Team before any CVs are submitted. CVs received without prior agreement will be considered free, and we reserve the right to engage with these candidates directly without payment of fees.
Contact Detail:
Woodstock Trading Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Assistant
✨Tip Number 1
Familiarise yourself with Woodstock Trading Company's products, especially in the bathroom and kitchen sectors. Understanding their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to showcase your customer service skills by thinking of specific examples from your past experiences. Highlight situations where you resolved customer issues or went above and beyond to ensure satisfaction, as this aligns perfectly with the company's focus on exceptional service.
✨Tip Number 3
Research the company culture at Woodstock Trading Company. Be ready to discuss how your values align with theirs, particularly around teamwork and employee care, as this will show that you're a good fit for their environment.
✨Tip Number 4
Practice your telephone communication skills. Since the role involves handling large volumes of calls, being articulate and friendly over the phone is crucial. Consider doing mock calls with friends or family to build your confidence.
We think you need these skills to ace Customer Success Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in an office-based environment. Emphasise any familiarity you have with bathrooms, kitchens, or bedrooms, as this will be advantageous.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your desire to work in a supportive company culture. Mention specific examples of how you've successfully resolved customer queries in the past.
Showcase Relevant Skills: Highlight your excellent telephone manner and IT skills, particularly with Microsoft packages. Detail your attention to detail and ability to manage multiple demands, as these are key attributes for the role.
Follow Application Instructions: Ensure you submit your application through the StudySmarter website, following all instructions carefully. Double-check that all required documents are included and that your application is free from errors before hitting 'submit'.
How to prepare for a job interview at Woodstock Trading Co
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Product Knowledge
Familiarise yourself with the products offered by Woodstock Trading Company, especially in bathrooms and kitchens. Being able to discuss how these products can meet customer needs will show that you're proactive and genuinely interested in the role.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might encounter in this role. Prepare responses on how you would handle difficult situations or resolve customer complaints effectively.
✨Ask Insightful Questions
At the end of the interview, ask questions that reflect your interest in the company culture and growth opportunities. This shows that you are not only focused on the job but also on being a part of the team long-term.
