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- Tasks: Join our team as a Central Reservations Coordinator, handling bookings and guest inquiries.
- Company: Work for Iconic Luxury Hotels, home to some of the UK's most prestigious hotels.
- Benefits: Enjoy remote work options, employee recognition awards, and generous discounts on food and spa services.
- Why this job: Be part of a dynamic team in a luxury environment, enhancing guest experiences at iconic hotels.
- Qualifications: Experience in reservations, strong communication skills, and familiarity with Opera systems are essential.
- Other info: Check out our behind-the-scenes culture on Instagram!
The predicted salary is between 30000 - 42000 £ per year.
Working for four of the most iconic hotels in the UK, you will be fundamental to the ever expanding success of these hotels. Working within an established team and with no two days being the same, this is a job for someone who has appetite and wants to work for the pinnacle of hotels.
A true English original, Chewton Glen is a privately owned luxury country house hotel & spa located in the heart of the tranquil New Forest countryside and just minutes from the coast. This 70 bedroom hotel has a spa, two restaurants and a brand new cookery school, The Kitchen in collaboration with celebrity chef, James Martin.
Cliveden House is a Grade I listed stately home caring considerable grandeur from its days as a private house, mixed with an approachable and open welcome that instantly puts you at ease. Set in 376 acres of National Trust grounds and a short distance from London, Cliveden has a brand new spa, two restaurants, 40 bedrooms and two boats.
A medieval classic coaching inn, The Lygon Arms traces its roots back to the 16th century. The hotel is the centrepiece of the picturesque Cotswold village of Broadway. With 86 bedrooms, a restaurant, spa, wine bar and a range of lounges for guests to enjoy this hotel is truly somewhere special.
The newest Iconic Hotel, Lining Half Moon Street and brushing shoulders with Green Park and Hyde Park Corner, the Mayfair Townhouse is a haven from the bustling streets of Mayfair. Personalised, intuitive service when you need it, delicious privacy when you don’t.
What's in it for you?
- Excellent salary
- Opportunity to work remotely
- Employee recognition awards
- Cashback healthcare cover after probation
- Continued career development with recognised training providers
- Generous friends and family rate at Iconic Luxury Hotels
- 25% discount on all food and beverage
- Discount on spa treatment and products
- Refer a friend incentive
- Team social events, seasonal gifts and much more.
About You
- Have experience working within a reservations department
- Be confident communicating by telephone and email
- Have excellent understanding of Opera V5 and Premier Spa. Opera Cloud knowledge would be a plus.
- Be able to remain calm under pressure in order to deliver the best guest experience
- Have a keen eye for detail
- Working from home – you must have high speed internet, access to router with free ethernet socket and own furnishings allowing healthy and comfortable workspace
Aim of the Central Reservations Coordinator role
- Be confident in your knowledge of all Iconic hotels, able to sell and upsell to guests across all of the fantastic experiences these hotels have to offer
- Be intuitive with the electronic hotel booking systems to increase productivity throughout your day
- Take pride in representing all Iconic Hotels
- Increase potential revenue by respectfully upselling to future guests through your confidence and knowledge of what each hotel has to offer
- Take ownership of all enquiries seeing each booking through to the final stage
- Take pride in being a point of contact for regular guests, providing a bespoke experience
If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
CENTRAL RESERVATIONS COORDINATOR employer: Iconic Luxury Hotels
Contact Detail:
Iconic Luxury Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CENTRAL RESERVATIONS COORDINATOR
✨Tip Number 1
Familiarise yourself with the unique offerings of each hotel in the Iconic Luxury Hotels collection. Understanding their individual stories and services will help you confidently upsell and provide tailored experiences to guests.
✨Tip Number 2
Brush up on your knowledge of Opera V5 and Premier Spa systems, as well as any experience with Opera Cloud. Being proficient in these systems will not only boost your productivity but also demonstrate your readiness for the role.
✨Tip Number 3
Practice your communication skills, especially over the phone and via email. Since you'll be the first point of contact for guests, being articulate and personable can make a significant difference in their booking experience.
✨Tip Number 4
Prepare to showcase your ability to remain calm under pressure. Think of examples from your past experiences where you've successfully managed stressful situations, as this will highlight your suitability for the fast-paced environment of a reservations coordinator.
We think you need these skills to ace CENTRAL RESERVATIONS COORDINATOR
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Central Reservations Coordinator. Highlight your experience in reservations and your ability to communicate effectively, as these are key aspects of the role.
Tailor Your CV: Customise your CV to reflect your relevant experience, particularly in reservations departments. Emphasise your familiarity with Opera V5 and any other booking systems you've used, as this will show you have the necessary skills for the job.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of Iconic Luxury Hotels. Mention specific hotels from their portfolio and how your skills can contribute to their success.
Showcase Your Customer Service Skills: In your application, provide examples of how you've delivered excellent customer service in previous roles. This is crucial for a position that involves upselling and providing bespoke experiences to guests.
How to prepare for a job interview at Iconic Luxury Hotels
✨Know Your Hotels
Familiarise yourself with each of the Iconic Luxury Hotels. Understand their unique features, services, and what sets them apart. This knowledge will help you confidently discuss how you can contribute to their success during the interview.
✨Demonstrate Communication Skills
Since the role involves a lot of communication via phone and email, practice articulating your thoughts clearly. Be prepared to showcase your ability to handle inquiries and provide excellent customer service, even under pressure.
✨Showcase Your Technical Skills
Be ready to discuss your experience with Opera V5 and Premier Spa systems. If you have knowledge of Opera Cloud, mention it! Highlighting your technical proficiency will demonstrate your readiness to hit the ground running.
✨Emphasise Attention to Detail
In the hospitality industry, attention to detail is crucial. Prepare examples from your past experiences where your keen eye for detail made a difference in guest satisfaction or operational efficiency. This will show that you take pride in your work.
