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- Tasks: Support and train field engineers in CT HV Electric installations while ensuring safety and compliance.
- Company: Join SMS, a leader in innovative energy solutions for a sustainable future.
- Benefits: Enjoy 25 holiday days, hybrid work options, health plans, and employee ownership schemes.
- Why this job: Make a real impact on the UK's energy transformation while developing your skills in a supportive environment.
- Qualifications: Driving licence and experience in CT HV/LV metering installations; 18th Edition preferred.
- Other info: Field-based role with opportunities for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.
What's in it for you?
- 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
- Hybrid working options
- Automatic enrolment onto our Employee Ownership Scheme
- Enhanced Maternity leave
- Paternity and Adoption leave
- 24/7 free and confidential employee assistance service
- Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments
- Discounted gym memberships and free 24/7 online GP
- Life Insurance (4 x annual salary)
- Pension matching scheme (up to 5% of salary)
- Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support
What's the role?
Reporting to the NHH/HH Asset Product Owner, the Technical Support Engineer role is to ensure that SMS achieves its installation commitments safely, by providing support and technical knowledge to the SMS employees and customers. The role will involve travel in the field to spend time auditing, coaching, mentoring and developing our CT Field Engineers. The role will also involve taking the lead on all CT Electric training delivery requirements and working with the Training and Compliance Manager accordingly. This role is field based, and the working hours are 40 hours per week - Monday to Friday.
Key Responsibilities:
- Assist the NHH/HH Asset Product Owner to ensure all Health, Safety and Environmental Regulations and company targets are achieved, promoting a high level of Health Safety and Environmental Management throughout the business and actively participate in safety and technical forums as required by the business
- Support the development of company e-learning training and amendments to procedures
- Deliver training to the highest standard
- Assist the Training and Compliance Manager with external visits, audits and awarding bodies
- Assess candidates on all aspects of CT Electric metering installations
- Develop and improve training to meet the business requirements
- Responsible for delivering the “CT Electric competency assessment” process
- Mentor field workforce and coach where necessary to deliver continual improvement
- Carry out tooling and equipment checks to ensure all field operatives are compliant
To be considered for this role, we would love the following:
Required:
- Driving Licence (a current UK driving licence, or equivalent which enables driving in the UK)
- CT HV metering Installations
- CT LV metering installations
- 18th Edition Qualified (preferred but not essential)
- CT HV Inspection and Testing experience
- CT LV Inspection and Testing experience
Desirable:
- IOSH Assessor qualification
Skills and Knowledge:
- Commercially aware
- Able to work under own initiative, and deliver within tight timescales
- Able to prioritise workload effectively
- Data Protection and GDPR Compliant
- Strong Communications and Interpersonal Skills
- Strong coaching ability with strong technical experience
- Strong IT Skills, including Microsoft Office Suite
- Strong Working Knowledge of the Gas & Electric Metering Industry standards, procedures and health and safety requirements
Technical Support Engineer/Trainer (CT HV Electric) employer: SMS Plc.
Contact Detail:
SMS Plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer/Trainer (CT HV Electric)
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the CT HV Electric field. This will not only help you during interviews but also demonstrate your commitment to staying updated in a rapidly evolving industry.
✨Tip Number 2
Network with professionals already working in the energy sector, especially those involved in technical support and training. Attend industry events or join relevant online forums to make connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss your hands-on experience with CT HV and LV metering installations. Be ready to share specific examples of how you've successfully trained or mentored others in these areas, as this will highlight your suitability for the role.
✨Tip Number 4
Showcase your strong communication and interpersonal skills during any interactions with us. As a Technical Support Engineer/Trainer, your ability to convey complex information clearly and effectively is crucial, so be prepared to demonstrate this in conversations.
We think you need these skills to ace Technical Support Engineer/Trainer (CT HV Electric)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Technical Support Engineer/Trainer position. Familiarise yourself with the key responsibilities such as delivering training, mentoring field engineers, and ensuring compliance with health and safety regulations.
Tailor Your CV: Customise your CV to highlight relevant experience in CT HV and LV metering installations, as well as any qualifications like the 18th Edition or IOSH Assessor. Emphasise your technical skills and coaching abilities, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the energy sector and your commitment to sustainability. Mention specific experiences that demonstrate your ability to mentor and train others, and how you can contribute to SMS's mission of transforming the UK economy.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential traits for a Technical Support Engineer.
How to prepare for a job interview at SMS Plc.
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of CT HV and LV metering installations. Be prepared to discuss your experience with inspection and testing, as well as any relevant qualifications like the 18th Edition. This will demonstrate your technical expertise and suitability for the role.
✨Emphasise Your Coaching Skills
Since the role involves mentoring field engineers, highlight any previous experience you have in coaching or training others. Share specific examples of how you've successfully developed skills in others, as this will show your ability to fulfil one of the key responsibilities of the position.
✨Demonstrate Your Commitment to Safety
Given the importance of health, safety, and environmental regulations in this role, be ready to discuss how you prioritise safety in your work. Provide examples of how you've contributed to a safe working environment in past roles, which will align with the company's values.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so prepare thoughtful questions about the company culture, training opportunities, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
