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For Companies At a Glance
- Tasks: Provide tech support and resolve issues for Audley’s technology services.
- Company: Audley Travel creates unique travel experiences and values employee development.
- Benefits: Enjoy hybrid working, generous holiday, health cash plan, and exclusive travel discounts.
- Why this job: Join a supportive community that prioritises your growth and offers exciting travel opportunities.
- Qualifications: Experience in 1st and 2nd line support, Microsoft environments, and basic networking.
- Other info: Evening shifts and occasional travel to the US office may be required.
The predicted salary is between 28800 - 43200 £ per year.
About us
At Audley Travel, we turn careers into adventures. We are dedicated to creating unique travel experiences for our clients and fostering a dynamic, rewarding environment for our team. Join Audley and become part of a supportive community that prioritises your development. Our inclusive culture, along with competitive salaries and benefits, supports your well-being and growth. If your passion is travel and you’re looking for a career that excites and inspires, Audley Travel is the perfect place for you. Join us to create unforgettable journeys together.
The Role
As a Technology Support Analyst, you will be providing end user support and technical issue resolution for Audley’s Technology services, which includes end-user devices, infrastructure services, local and wide area networking, business applications, cloud hosted services, mobile devices, cyber security, and other technologies as required. The Technology Support Analyst ensures the Technology department meets the agreed service levels. You will also follow Audley Technology processes and actively contribute to the knowledgebase for Technology use and for internal customers’ self-service. The Technology Support Analyst will help coordinate Major Incidents and provide communication to relevant stakeholders. This role requires some evening working on a rotational basis and overseas travel to our US office in Boston may be required from time to time as dictated by the business.
Key Responsibilities
- Provide end user support and technical issue resolution for Audley’s Technology services.
- Ensure the Technology department meets the agreed service levels.
- Provide effective and efficient 1st & 2nd technical line support to internal customers and support the Service Delivery Manager.
- Follow Audley Technology processes and actively contribute to the knowledgebase for Technology use and for internal customers’ self-service.
- Help coordinate Major Incidents and provide communication to relevant stakeholders.
About you:
You will bring expertise in delivering 1st and 2nd end-user line support, along with practical experience in administering a range of technologies and services within an enterprise environment.
Additional experience required:
- Working within an ITIL framework.
- Managing modern Microsoft desktop environments.
- Troubleshooting end user devices.
- Entry level administration of Microsoft 365 environments.
- End user Active Directory administration.
- Troubleshooting basic networking issues: DNS, DHCP and TCP/IP.
Experience and knowledge of the following is desirable:
- PowerShell Scripting.
- Networking concepts & protocols.
- Windows Server Administration.
Why Audley
We are committed to our employees’ quality of life and value the importance of flexibility by offering hybrid working where you can split your time between one of our wonderful offices and remotely from home or elsewhere in the UK. We ask that our employees join us in the office for a minimum of 3 days a week.
There’s more:
- Holiday - 25 days rising to 30 days with length of service.
- A day off for your birthday.
- A day off for volunteering to support a charity, local support group or community work of your choice.
- Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling.
- Enhanced family leave.
- Enhanced pension scheme.
- Life insurance.
- Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites.
- Wellhub – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps.
- Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers.
- Sabbatical leave.
- Long service awards.
We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.
Technology Support Analyst employer: Audley Travel Ltd.
Contact Detail:
Audley Travel Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Support Analyst
✨Tip Number 1
Familiarise yourself with the ITIL framework, as this is crucial for the Technology Support Analyst role. Understanding how IT service management works will help you align your skills with Audley's processes and demonstrate your commitment to effective service delivery.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for end-user devices and basic networking issues like DNS and DHCP. Being able to quickly resolve technical problems will show that you're ready to support Audley’s technology services effectively.
✨Tip Number 3
Gain practical experience with Microsoft 365 and Active Directory administration. Highlighting your familiarity with these tools will make you a more attractive candidate, as they are essential for managing user accounts and providing support.
✨Tip Number 4
Prepare to discuss your experience with PowerShell scripting and Windows Server administration. Even if you're at an entry level, showing enthusiasm and a willingness to learn about these technologies can set you apart from other candidates.
We think you need these skills to ace Technology Support Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Technology Support Analyst position. Tailor your application to highlight relevant experiences and skills that align with what Audley Travel is looking for.
Highlight Relevant Experience: When writing your CV and cover letter, focus on your experience in providing 1st and 2nd line support, as well as any practical experience with technologies mentioned in the job description, such as Microsoft 365, Active Directory, and networking concepts.
Showcase Your Passion for Travel: Since Audley Travel values a passion for travel, make sure to express your enthusiasm for the industry in your application. Share any personal travel experiences or how your love for travel aligns with the company's mission.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a technology support role.
How to prepare for a job interview at Audley Travel Ltd.
✨Know Your Tech Stuff
Make sure you're well-versed in the technologies mentioned in the job description, like Microsoft 365, Active Directory, and basic networking concepts. Brush up on your troubleshooting skills for end-user devices and be ready to discuss your experience with these technologies.
✨Show Your Problem-Solving Skills
Prepare to share examples of how you've resolved technical issues in the past. Audley Travel values effective problem-solving, so think of specific scenarios where you successfully helped users or improved processes.
✨Understand the Company Culture
Familiarise yourself with Audley Travel's mission and values. They prioritise a supportive community and employee development, so be ready to discuss how you align with their culture and how you can contribute to creating unforgettable journeys.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team you'll be working with. Inquire about the tools they use for incident management or how they support ongoing training for their Technology Support Analysts. This shows your genuine interest in the position and the company.
