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- Tasks: Assist customers in finding and hiring tools while ensuring safety.
- Company: Travis Perkins is a leading supplier in the building materials industry with strong family values.
- Benefits: Enjoy competitive pay, bonuses, discounts, and a great work-life balance.
- Why this job: Join a top employer with career growth opportunities and a supportive, inclusive culture.
- Qualifications: Must be friendly, quick to learn, and have an interest in tools.
- Other info: Be part of a large team that values authenticity and community.
The predicted salary is between 28800 - 32000 £ per year.
Joining our family as a Tool Hire Customer Assistant, you’ll help customers find the tools they need and arrange a hiring contract. It could be anything from earth-movers to drills, but whatever equipment is required, safety will always be your priority. With your support and fantastic service, you’ll have customers singing our praises.
To succeed, you’ll need:
- To be a natural people person – great with customers and colleagues alike
- The ability to learn new systems and skills quickly
- A friendly, helpful personality
- Some mechanical knowledge or an interest in tools and equipment
In return, you’ll have every opportunity to drive your career forward within a large and expanding business with deep local roots and strong family values. You’ll also receive competitive pay + benefits (which includes an annual colleague bonus, contributory pension, life assurance, sharesave scheme, group wide colleague discounts across the Travis Perkins Group). Plus we have a number of online discounts at leading retailers from airport parking to theme parks to eating out and cinemas. Our working hours also offer a great work-life balance - most of our customers choose to enjoy their weekends and bank holidays which means you can too!
We pride ourselves on being a great place to work that’s why we have been voted one of the UK’s Top Employers every year since 2010. We offer our employees access to extensive career opportunities across our 5 leading businesses. We operate out of more than 1400 outlets nationwide and have over 20,000 colleagues.
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves. You be you, it makes us, us.
Contact Detail:
Travis Perkins plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tool Hire Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the tools and equipment commonly hired out. Knowing the basics about earth-movers, drills, and other tools will help you engage confidently with customers and demonstrate your interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with people in various settings. Whether it's volunteering or part-time work, showing that you can connect with customers will make you stand out as a friendly and helpful candidate.
✨Tip Number 3
Research Travis Perkins and their values. Understanding their commitment to inclusivity and community will allow you to align your answers during any interviews, showcasing that you’re a good fit for their culture.
✨Tip Number 4
Network with current or former employees of Travis Perkins. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Tool Hire Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Travis Perkins is looking for in a Tool Hire Customer Service Assistant. Highlight key responsibilities and required skills, such as being a people person and having mechanical knowledge.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the job requirements. Emphasise any customer service experience and your interest in tools and equipment. Use specific examples to demonstrate your abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work for Travis Perkins and how your skills make you a great fit for their team. Keep it friendly and professional.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at Travis Perkins plc
✨Show Your People Skills
As a Tool Hire Customer Service Assistant, you'll be interacting with customers regularly. Make sure to highlight your ability to connect with people and provide excellent service during the interview.
✨Demonstrate Your Mechanical Knowledge
Even if you're not an expert, showing a genuine interest in tools and equipment can set you apart. Be prepared to discuss any relevant experience or knowledge you have about different tools and their uses.
✨Be Ready to Learn
The role requires quick learning of new systems and skills. Share examples from your past where you've successfully adapted to new challenges or learned something quickly.
✨Emphasise Safety Awareness
Safety is a priority in this role. Be sure to express your understanding of safety protocols and your commitment to ensuring a safe environment for both customers and colleagues.
