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- Tasks: Assist customers in finding and hiring tools while ensuring safety.
- Company: Travis Perkins is a leading supplier in the building materials industry with strong family values.
- Benefits: Enjoy competitive pay, bonuses, discounts, and a great work-life balance.
- Why this job: Join a top employer with career growth opportunities and a supportive culture.
- Qualifications: Must be friendly, quick to learn, and have an interest in tools.
- Other info: Be part of an inclusive team that values authenticity and diversity.
The predicted salary is between 28800 - 32000 £ per year.
Joining our family as a Tool Hire Customer Assistant, you’ll help customers find the tools they need and arrange a hiring contract. It could be anything from earth-movers to drills, but whatever equipment is required, safety will always be your priority. With your support and fantastic service, you’ll have customers singing our praises.
To succeed, you’ll need:
- To be a natural people person – great with customers and colleagues alike
- The ability to learn new systems and skills quickly
- A friendly, helpful personality
- Some mechanical knowledge or an interest in tools and equipment
In return, you’ll have every opportunity to drive your career forward within a large and expanding business with deep local roots and strong family values. You’ll also receive £Competitive pay + Benefits (which includes an annual colleague bonus, contributory pension, life assurance, sharesave scheme, group wide colleague discounts across the Travis Perkins Group (including Toolstation). Plus we have a number of online discounts at leading retailers from airport parking to theme parks to eating out and cinemas. Our working hours also offer a great work life balance - most of our customers choose to enjoy their weekends and bank holidays which means you can too!
We pride ourselves on being a great place to work that’s why we have been voted one of the UK’s Top Employers every year since 2010. We offer our employees access to extensive career opportunities across our 5 leading businesses. We operate out of more than 1400 outlets nationwide and have over 20,000 colleagues.
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves. You be you, it makes us, us.
Tool Hire Customer Service Assistant employer: Travis Perkins plc
Contact Detail:
Travis Perkins plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tool Hire Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the tools and equipment that Travis Perkins offers. Having a basic understanding of different tools, their uses, and safety measures will not only boost your confidence but also impress potential employers during any discussions.
✨Tip Number 2
Showcase your people skills by engaging in community activities or volunteering. This experience can help you demonstrate your ability to connect with customers and colleagues, which is crucial for a customer service role.
✨Tip Number 3
Research Travis Perkins' company culture and values. Understanding their commitment to inclusivity and family values will allow you to align your personal values with theirs, making you a more attractive candidate.
✨Tip Number 4
Prepare for potential interview questions by practising scenarios related to customer service. Think about how you would handle difficult customers or resolve issues, as this will demonstrate your problem-solving skills and readiness for the role.
We think you need these skills to ace Tool Hire Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Tool Hire Customer Service Assistant. Familiarise yourself with the types of tools and equipment mentioned in the job description, as well as the importance of safety in tool hire.
Tailor Your CV: Highlight your customer service experience and any relevant mechanical knowledge or interest in tools. Use specific examples to demonstrate how you've successfully assisted customers in the past, showcasing your friendly and helpful personality.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work at Travis Perkins and how your skills align with their values. Be sure to convey your ability to learn quickly and your passion for providing excellent customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Travis Perkins plc
✨Show Your People Skills
As a Tool Hire Customer Service Assistant, you'll be interacting with customers regularly. Make sure to highlight your ability to connect with people and provide excellent service during the interview. Share examples of how you've successfully assisted customers in the past.
✨Demonstrate Your Mechanical Knowledge
Having some mechanical knowledge or an interest in tools is essential for this role. Brush up on common tools and equipment before the interview, and be prepared to discuss any relevant experience you have. This will show your enthusiasm and suitability for the position.
✨Emphasise Your Quick Learning Ability
The job requires the ability to learn new systems and skills quickly. Be ready to discuss instances where you've had to adapt to new processes or technologies in previous roles. This will reassure the interviewer that you can handle the demands of the job.
✨Express Your Commitment to Safety
Safety is a top priority in this role. Make sure to convey your understanding of safety protocols and your commitment to maintaining a safe environment for both customers and colleagues. Sharing a personal story related to safety can make your point more impactful.
