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For Companies At a Glance
- Tasks: Engage with customers, provide product knowledge, and assist with sales.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products.
- Benefits: Enjoy discounts, wellness support, and a range of employee perks.
- Why this job: Be part of a growing team focused on customer service and career development.
- Qualifications: Customer service experience preferred; must be proactive and problem-solving.
- Other info: Inclusive workplace welcoming applicants from all backgrounds.
Got a knack with customers? Ideally, you already have retail sales experience but if you’ve worked in another customer focused sales environment, we’re likely to be a great fit for each other. You’re already a legend at quick and efficient working, and we’ll give you the product knowledge and skills training you need to wow every customer. You’ll learn how to demonstrate and explain our products as well as the practical aspects of our fitting services.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in retail or elsewhere in the Group.
To Be Successful In This Role You Will Need:
- Experience of delivering great customer service, ideally in a retail sales environment
- A proactive approach to helping customers and understanding their needs
- Problem solving skills
- Availability to work on a rota basis, including weekends
- Ideally, some experience of working towards and achieving sales targets
Benefits:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor
✨Tip Number 1
Familiarise yourself with Halfords' product range and services. Knowing the ins and outs of what they offer will not only impress during your interview but also help you engage customers effectively.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled customer queries or complaints in the past. This will demonstrate your proactive approach to helping customers.
✨Tip Number 3
Be ready to discuss your availability and flexibility, especially regarding working weekends and on a rota basis. Highlighting your willingness to adapt can set you apart from other candidates.
✨Tip Number 4
Research the latest trends in motoring and cycling products. Being knowledgeable about current market trends will show your enthusiasm for the role and help you connect with customers more effectively.
We think you need these skills to ace Customer Sales Advisor
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous retail or customer service experience in your CV and cover letter. Mention specific examples where you successfully met customer needs or achieved sales targets.
Showcase Problem-Solving Skills: In your application, include instances where you've effectively solved customer issues. This demonstrates your proactive approach and ability to handle challenges, which is crucial for the Customer Sales Advisor role.
Tailor Your Application: Customise your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing, such as 'customer service', 'sales targets', and 'proactive approach' to align your application with what Halfords is looking for.
Express Enthusiasm for the Role: Convey your passion for customer service and the retail industry in your application. Explain why you want to work at Halfords and how you can contribute to their success, especially in the context of their focus on motoring services and electric mobility.
How to prepare for a job interview at Halfords
✨Show Your Customer Service Skills
Make sure to highlight your experience in delivering excellent customer service. Share specific examples of how you've helped customers in the past, as this role at Halfords is all about understanding and meeting customer needs.
✨Demonstrate Product Knowledge
While you may not be an expert yet, showing enthusiasm for learning about Halfords' products can set you apart. Research their offerings beforehand and be ready to discuss how you would explain these products to customers.
✨Be Proactive and Solution-Oriented
Halfords values a proactive approach to helping customers. Prepare to discuss situations where you've identified a customer's need and provided a solution, showcasing your problem-solving skills.
✨Prepare for Rota Availability Questions
Since the role requires working on a rota basis, be ready to discuss your availability. Show flexibility and willingness to work weekends, as this demonstrates your commitment to the job.
