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- Tasks: Welcome guests and create a memorable atmosphere at Grosvenor Casino.
- Company: Join the vibrant team at Grosvenor Casino, a leading entertainment venue in Birmingham.
- Benefits: Enjoy flexible hours, a dynamic work environment, and opportunities for growth.
- Why this job: Be the first smile our guests see and make their experience unforgettable!
- Qualifications: Must be 18+, with a positive attitude and hospitality experience.
- Other info: Night shifts and weekends required; embrace the excitement of a 24/7 casino!
The predicted salary is between 20000 - 28000 £ per year.
Grosvenor Casino, Broad Street, Birmingham B15 1AY
As a Receptionist, your role is pivotal in setting the tone for our guests' experience from the moment they step through our doors. Your welcoming smile, enthusiastic greeting, and genuine care are the first impression our customers have of our business, making you an essential part of our team.
With your passion for people and excellent social skills shining through, you will not just welcome our guests but entertain them, ensuring their visit starts on a high note. Your role goes beyond typical reception duties; you'll create a memorable, engaging atmosphere that exceeds our guests' expectations. You'll focus on making each interaction enjoyable and meaningful, ensuring our guests feel valued and well taken care of.
QualificationsTo be successful in this role you'll need a positive, can-do attitude with a real passion for entertaining customers and delivering an exceptionally high service as well as experience of working successfully in a hospitality role.
Additional InformationPlease be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends. Candidates must be 18 years of age or older and have the legal right to work in the UK.
16 hour contract
Receptionist employer: Grosvenor Casinos Limited
Contact Detail:
Grosvenor Casinos Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the casino environment and its unique atmosphere. Understanding the dynamics of a casino will help you engage with guests more effectively and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your social skills by engaging with people in various settings. Whether it's at a local event or during casual conversations, honing your ability to connect with others will make you stand out as a candidate who can create a welcoming atmosphere.
✨Tip Number 3
Be prepared to discuss your previous hospitality experience in detail. Think of specific examples where you went above and beyond for customers, as this will demonstrate your passion for delivering exceptional service.
✨Tip Number 4
Show your flexibility and willingness to work varied shifts. Since the role requires night and weekend availability, emphasising your adaptability will reassure employers that you're ready to meet the demands of the job.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hospitality and customer service. Emphasise any roles where you had to engage with guests, as this is crucial for a Receptionist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for entertaining customers and providing excellent service. Mention specific examples of how you've created memorable experiences for guests in previous roles.
Highlight Relevant Skills: In your application, focus on skills such as communication, problem-solving, and adaptability. These are essential for working in a fast-paced casino environment and will set you apart from other candidates.
Show Enthusiasm: Let your personality shine through in your application. A positive, can-do attitude is key for this role, so make sure your enthusiasm for the position comes across clearly in your writing.
How to prepare for a job interview at Grosvenor Casinos Limited
✨Show Your Enthusiasm
As a Receptionist, your energy and enthusiasm are key. Make sure to convey your passion for customer service during the interview. Share examples of how you've gone above and beyond to create a positive experience for guests in previous roles.
✨Demonstrate Your Social Skills
Since this role involves interacting with guests constantly, highlight your excellent communication skills. Prepare to discuss situations where you successfully handled difficult customers or created a welcoming atmosphere.
✨Understand the Casino Environment
Familiarise yourself with the unique aspects of working in a casino. Research Grosvenor Casino and be ready to discuss how you would adapt to the 24/7 environment, including your flexibility for night shifts and weekends.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle various situations, such as a guest complaint or a busy check-in period, and be ready to articulate your thought process.
