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- Tasks: Monitor systems, troubleshoot incidents, and automate processes with cutting-edge tools.
- Company: Realtime Recruitment connects talent with top tech companies in a fully remote environment.
- Benefits: Enjoy flexible remote work, competitive pay, and opportunities for professional growth.
- Why this job: Join a dynamic team where your skills make a real impact in tech support.
- Qualifications: Ideal for those with 3+ years in support roles or a relevant degree.
- Other info: This is an entry-level position perfect for tech enthusiasts ready to grow.
The predicted salary is between 28800 - 48000 £ per year.
This range is provided by Realtime Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Realtime Recruitment IT Recruitment Consultant at Realtime Recruitment Key Responsibilities and Duties Monitoring and Alerting: Developing and deploying monitoring solutions for various systems. Utilizing telemetry data for alert response and troubleshooting. Detecting incidents through monitoring tools, notifications, and log files. Configuring monitors in collaboration with development teams. Incident Management: Supporting incident commanders by executing documented resolution steps. Logging incidents in the tracking system with clear symptom documentation. Collaborating with support, security, engineering, and customers to resolve incidents. Monitoring scheduled jobs for operational impact and identifying failures. Automation and Tooling: Deploying and operationalizing tooling with the engineering team. Developing Ansible playbooks for automated deployment and upgrades. Hands on experience with Terraform to manage infrastructure as code. Implementing and testing new tools and features. Qualifications Strong understanding of monitoring protocols (SNMP, WMI). Proficiency in scripting languages (PowerShell, Perl, Python). Working knowledge of TCP/IP networking and packet capture analysis. Experience with virtualized infrastructure (VMware) and Linux/Windows operating systems. 3+ years of experience in a Tier II or Senior role (Technical Call Center, NOC, System/Support Engineering) or a Bachelor\’s degree in Computer Science or a related field. Seniority level Entry level Employment type Full-time Job function Information Technology Industries Staffing and Recruiting and Technology, Information and Media #J-18808-Ljbffr
Support Engineer - Fully Remote employer: Realtime Recruitment
Contact Detail:
Realtime Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer - Fully Remote
✨Tip Number 1
Familiarise yourself with the specific monitoring protocols mentioned in the job description, such as SNMP and WMI. Having a solid understanding of these will not only help you during interviews but also demonstrate your proactive approach to the role.
✨Tip Number 2
Brush up on your scripting skills, particularly in PowerShell, Perl, and Python. Consider creating small projects or scripts that showcase your ability to automate tasks, as this will be a key part of the role.
✨Tip Number 3
Gain hands-on experience with tools like Ansible and Terraform if you haven't already. You could set up a personal project to deploy a simple application using these tools, which will give you practical knowledge to discuss in your interview.
✨Tip Number 4
Network with professionals in the IT support field, especially those who work remotely. Join relevant online communities or forums where you can ask questions and gain insights about the role, which can help you stand out during the application process.
We think you need these skills to ace Support Engineer - Fully Remote
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and qualifications required for the Support Engineer position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Skills: Make sure to emphasise your proficiency in monitoring protocols, scripting languages, and experience with virtualised infrastructure. Use specific examples from your past roles to demonstrate your expertise in these areas.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are a great fit for the role. Mention your passion for technology and how your background aligns with the company's needs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Support Engineer role.
How to prepare for a job interview at Realtime Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with monitoring protocols and scripting languages. Highlight specific projects where you've used PowerShell, Perl, or Python, and be ready to explain how you approached problem-solving in those situations.
✨Demonstrate Incident Management Experience
Share examples of how you've handled incidents in previous roles. Discuss your approach to logging incidents, collaborating with teams, and executing resolution steps. This will show your understanding of the incident management process.
✨Familiarise Yourself with Automation Tools
Since the role involves deploying tooling and developing Ansible playbooks, make sure you can talk about your experience with automation. If you have worked with Terraform, be ready to discuss how you've managed infrastructure as code.
✨Understand the Company’s Tech Stack
Research the technologies and tools that the company uses. Being knowledgeable about their systems and showing enthusiasm for their tech stack can set you apart from other candidates. It demonstrates your genuine interest in the role.
