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For Companies At a Glance
- Tasks: Lead and optimise Application Management Services while ensuring vendor performance and SLA compliance.
- Company: Join Bolton, a family-owned company with a rich history in consumer goods and a global presence.
- Benefits: Enjoy remote working options, a permanent contract, and a supportive team environment.
- Why this job: Be part of a dynamic team that drives service quality and innovation in ICT.
- Qualifications: Bachelor's degree and 5 years of relevant experience; fluent in Italian and English.
- Other info: Collaborate with diverse teams and make a real impact in a fast-paced industry.
The predicted salary is between 43200 - 72000 £ per year.
We are looking for an ICT Application Services Manager to join our Group ICT Team based in Milan.
How you make the difference:
As an ICT Application Services Manager, you ensure high-quality Application Management Services (AMS) by overseeing vendor performance, monitoring SLAs, and aligning with IT and business stakeholders. You optimize AMS through governance, financial oversight, and continuous process improvement. Additionally, you play a critical role in the smooth introduction of new solutions, ensuring they transition seamlessly into AMS operations. Your leadership in these areas strengthens ICT service quality, cost-efficiency, and alignment with business objectives.
How your agenda looks like:
- Act as the primary contact for AMS governance, overseeing 3rd-party vendor performance, SLA adherence, and tracking metrics like response times and open ticket volumes.
- Schedule and lead regular meetings with AMS providers, functional teams, and BU IT Managers to review performance, discuss open tickets, and align on AMS service standards.
- Collaborate closely with the ICT Application team to guarantee the desired AMS SLAs.
- Oversee incident escalation and resolution, ensuring issues are addressed within agreed timeframes and preventive measures are implemented to reduce recurrence.
- Validate AMS billing accuracy and coordinate with IT Governance to ensure contract compliance and alignment with services provided.
- Keep business stakeholders and the ICT Solution Delivery Manager informed on SLA compliance, service levels, and any issues impacting AMS performance.
- Drive AMS process improvements, ensure documentation of best practices, and coordinate seamless service transitions for new solutions.
Your team:
You will report directly to our ICT Solution Delivery Manager. Additionally, you will collaborate with the ICT Application team, the BU IT Managers, the ICT Governance team, and the DEX team.
What makes you a great fit:
- Bachelor's degree in Computer Science, Computer Engineering, Management, and/or Economics.
- At least 5 years of experience in similar roles and/or in implementing solutions and providing application maintenance services.
- Deep knowledge of AMS processes and related Key Performance Indicators.
- Proven communication and stakeholder management skills.
- Ability to interact at all levels with other ICT team members, business stakeholders, and suppliers in a positive and proactive manner, even in an international context.
- Strong analytical thinking and problem-solving skills.
- Excellent leadership and influence skills to drive performance reviews and influence both vendors and internal teams to improve service quality and performance.
- Strong attention to detail to ensure that service standards are consistently met and contract obligations are fulfilled.
- Fluent in Italian & English. Knowledge of any other language (Spanish, French, or German) would be a plus.
What’s in for you:
- Contract type: Permanent.
- Working Hours: Full Time.
- Remote Working: Standard business hours with remote working options available.
About Bolton:
Bolton is an Italian family-owned fast-moving consumer goods company with 10,500 people located across 60 offices, 17 production facilities, 10 R&D laboratories, and 14 fishing vessels worldwide. With a diverse portfolio of over 60 quality brands, Bolton has been enriching the lives of millions of people every day for more than 75 years, making their everyday more delicious, more enjoyable, useful, and beautiful.
ICT Application Services Manager employer: Bolton Group
Contact Detail:
Bolton Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Application Services Manager
✨Tip Number 1
Familiarise yourself with the latest trends in Application Management Services (AMS). Understanding current best practices and technologies will not only help you during interviews but also demonstrate your commitment to continuous improvement in the field.
✨Tip Number 2
Network with professionals in the ICT sector, especially those who have experience in AMS. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed vendor performance and improved service quality in previous roles. Real-life scenarios will showcase your problem-solving skills and leadership abilities effectively.
✨Tip Number 4
Brush up on your communication skills, particularly in both Italian and English. Being able to articulate your thoughts clearly and confidently in both languages will be crucial when interacting with stakeholders and team members.
We think you need these skills to ace ICT Application Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ICT Application Management Services. Emphasise your leadership skills, vendor management experience, and any specific achievements related to SLAs and process improvements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your background aligns with the company's needs. Mention your experience in overseeing vendor performance and your ability to drive AMS improvements.
Highlight Relevant Skills: In your application, clearly outline your communication and stakeholder management skills. Provide examples of how you've successfully interacted with teams and vendors in previous roles, especially in an international context.
Showcase Problem-Solving Abilities: Include specific instances where you've demonstrated strong analytical thinking and problem-solving skills. This could involve resolving incidents or improving service quality in past positions.
How to prepare for a job interview at Bolton Group
✨Understand AMS Processes
Make sure you have a solid grasp of Application Management Services (AMS) processes and key performance indicators. Be prepared to discuss how you've successfully managed these in previous roles, as this will demonstrate your expertise and readiness for the position.
✨Showcase Leadership Skills
Highlight your leadership experience during the interview. Share specific examples of how you've influenced teams or vendors to improve service quality and performance. This will show that you can effectively lead and manage relationships with various stakeholders.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle incidents. Think of past experiences where you successfully resolved issues or improved processes, and be ready to explain your thought process and actions taken.
✨Communicate Effectively
Since the role requires interaction with various stakeholders, practice articulating your thoughts clearly and confidently. Demonstrating strong communication skills in both English and Italian will be crucial, so consider preparing some key phrases or points in both languages.
