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- Tasks: Provide top-notch customer service via calls, emails, and social media.
- Company: Join Currys, the UK's leading tech retailer with a passionate team of 25,000.
- Benefits: Enjoy a performance bonus, product discounts, and 25 days holiday plus public holidays.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Excellent communication skills and a customer-first attitude are essential.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
The predicted salary is between 21500 - 30000 £ per year.
Permanent Full Time
Grade 1
Salary - £25,521 per annum along with the benefit of being able to earn an additional performance related bonus of up to 10%
Working Hours/Shift patterns - 40 hours per week, Monday to Friday: 9:00 AM – 6:00 PM
As a Customer Service Advisor in our Business Contact Centre team in Poole, you’ll provide an excellent level of professional customer service to our partners, business customers and our store business hubs. No matter the query you will investigate, support and guide owning the case through to resolution.
Role overview:
- Being an expert on all elements of customer service queries including but not limited to: refunds, credit queries, network tariffs, returns and handset exchanges, bolt-ons, bill queries, invoices, transfer of ownership, sim swap, customer complaints etc.
- Handling inbound calls, emails and social media queries in a professional, polite, accurate and efficient manner.
- Providing solutions to best support the customer in line with their needs; keeping in mind our financial objectives but moderating this to stay within the parameters of providing world class service to our customers.
- Establishing rapport and building relationships with our customers whilst keeping data safe following the correct compliance procedures.
- Completing all queries raised relating to customer service accurately and within SLAs ensuring world class service is maintained throughout.
You will need:
- Excellent customer service skills.
- Great verbal and written communication skills with a confident, friendly approach.
- To place our customers at the heart of every interaction and be the voice of our customer.
- Strong attention to detail and accuracy.
- Resilient, organised, and able to work in a fast-paced environment.
- Able to prioritise workload across several work streams.
- IT skills to be able to use Microsoft Office and our inhouse IT systems.
We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. You’ll find a host of benefits designed to work for you, including:
- Performance related bonus.
- Product discounts on the latest tech.
- A range of wellbeing initiatives.
- 25 days holiday plus 8 public holidays.
Join our Business Sales team and we’ll be with you every step of the way, helping you make this role your own and develop the career you want. We’ll give you the chance to learn new skills, try out different opportunities and work with teams across the business to help you progress quickly.
Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.
Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we’ll do our best to help.
Customer Service Advisor employer: Currys Ltd
Contact Detail:
Currys Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the latest technology trends and products that Currys offers. Being knowledgeable about their range will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This will help you become more comfortable handling various customer service situations, especially when it comes to resolving complaints or providing solutions.
✨Tip Number 3
Showcase your ability to work in a fast-paced environment by sharing examples from previous experiences where you successfully managed multiple tasks or handled high-pressure situations. This will highlight your resilience and organisational skills.
✨Tip Number 4
Research Currys' values and commitment to customer service. Understanding their mission will allow you to align your responses during interviews with their expectations, demonstrating that you are a good fit for their team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience. Use bullet points to detail your achievements and skills, particularly those that demonstrate your ability to handle queries and provide excellent service.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your understanding of the company's values. Provide specific examples of how you've successfully resolved customer issues in the past and how you can contribute to their team.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Advisor role.
How to prepare for a job interview at Currys Ltd
✨Know the Company
Before your interview, take some time to research Currys. Understand their values, mission, and the products they offer. This will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Demonstrate Customer Service Skills
As a Customer Service Advisor, you'll need to showcase your customer service skills. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to assist someone. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Common Interview Questions
Anticipate common interview questions related to customer service, such as how you handle difficult customers or how you prioritise tasks. Practising your answers will help you feel more confident and articulate during the interview.
✨Show Enthusiasm and Positivity
During the interview, maintain a positive attitude and express your enthusiasm for the role. Employers appreciate candidates who are passionate about providing excellent service and who can contribute to a positive team environment.
