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- Tasks: Join us as an Operations Clerk, managing deliveries and customer interactions daily.
- Company: DHL Parcel UK is a leading parcel business, part of the global Deutsche Post DHL Group.
- Benefits: Enjoy competitive pay, comprehensive benefits, and a supportive work environment.
- Why this job: Be part of a dynamic team that values passion, energy, and commitment to excellence.
- Qualifications: Strong computer skills, excellent communication, and multitasking abilities are essential.
- Other info: Work Monday to Friday, starting at 7am, with a salary of £24,398.40 annually.
The predicted salary is between 20000 - 28000 £ per year.
DHL Parcel UK is one of the UK’s leading integrated parcel businesses. As part of the Deutsche Post DHL Group, we have an extensive delivery network which covers the UK and over 220 countries. We are committed to pushing the boundaries of the express parcel delivery markets and aim to be the first choice for customers. Excellence. Simply Delivered. That is what we do.
We are currently hiring for an Operations Clerk based in one of our busy hubs in Exeter, 40 hours per week, Monday to Friday, starting at 7am, £24,398.40 annual salary.
Key responsibilities:
- Driver brief and debrief
- Allocate collections and deliveries
- Taking calls and managing customer complaints
- Answering and raising tasks on Salesforce CRM
- Occupy the customer collect/drop-off point
- Complete day to day admin tasks
- Carry out any other duties that may be reasonably required in the context of the job role as instructed by the Site/Operations Manager.
Experience & Skills required:
- Good knowledge of computer systems and Microsoft Office
- Excellent written and verbal communication skills
- The right candidate must have excellent multi-tasking skills and work well under pressure
- Experience working within the transportation or logistics industry is a plus.
About Us:
Our attributes are the lifeblood of everything we do. We are looking for people to join us, who have a ‘Passion’ to deliver with a happy heart, energy and commitment. We want our people to work ‘As One’ team across all areas of the business with a ‘Can Do’ mindset and commitment to deliver ‘Right 1st Time’ for all of our customers.
As well as offering competitive salaries at all levels and in every area of the business, we also offer a comprehensive benefits package designed to help you make more of your money, safeguard your future and enhance your health and well-being.
We are an international team of over 400,000 shipping professionals, united by a passion for logistics. And we work in a unique environment. DHL is as innovative as a start-up, with the power of an international organization.
Operations Clerk (40 hours) - Days employer: DHL
Contact Detail:
DHL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Clerk (40 hours) - Days
✨Tip Number 1
Familiarise yourself with DHL's operations and values. Understanding their commitment to excellence and customer service will help you align your responses during any interviews or discussions.
✨Tip Number 2
Brush up on your Salesforce skills. Since the role involves managing tasks on Salesforce CRM, being proficient in this system can set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions that assess your multi-tasking abilities. Think of examples from your past experiences where you successfully managed multiple tasks under pressure.
✨Tip Number 4
Network with current or former employees of DHL. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Operations Clerk (40 hours) - Days
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Operations Clerk position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: When writing your CV and cover letter, emphasise any previous experience in logistics or transportation. Mention specific tasks you've handled that relate to the responsibilities listed, such as managing customer complaints or using CRM systems like Salesforce.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential for this role, provide examples in your application that demonstrate your ability to communicate effectively, whether through previous job roles or relevant experiences.
Tailor Your Application: Make sure your CV and cover letter are tailored specifically for DHL Parcel UK. Use keywords from the job description and express your passion for logistics and commitment to delivering excellent service, which aligns with the company's values.
How to prepare for a job interview at DHL
✨Show Your Passion for Logistics
DHL is looking for candidates who have a genuine passion for logistics and delivery. Be prepared to share why you are excited about the role of Operations Clerk and how your enthusiasm aligns with their commitment to excellence.
✨Demonstrate Multi-Tasking Skills
Given the fast-paced environment, it's crucial to showcase your ability to handle multiple tasks efficiently. Prepare examples from your past experiences where you successfully managed several responsibilities at once, especially under pressure.
✨Familiarise Yourself with Salesforce CRM
Since the role involves using Salesforce CRM for managing customer interactions, it would be beneficial to brush up on your knowledge of this system. If you have prior experience, be ready to discuss how you've used it effectively in previous roles.
✨Prepare for Customer Service Scenarios
As you'll be taking calls and managing customer complaints, think of common scenarios you might encounter. Practice how you would handle difficult situations, ensuring you convey empathy and a solution-oriented mindset during the interview.
