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For Companies At a Glance
- Tasks: Drive quality and safety in installations, conduct audits, and coach engineers.
- Company: Netomnia is revolutionising UK internet with high-speed fibre networks since 2019.
- Benefits: Enjoy a competitive salary, pension contributions, gym discounts, and extra leave for your birthday!
- Why this job: Join a passionate team focused on quality and personal development in a growing industry.
- Qualifications: Experience in telecoms, coaching skills, and a passion for quality are essential.
- Other info: Applications are reviewed on a rolling basis, so apply now!
The predicted salary is between 32000 - 40000 £ per year.
Location: Hybrid - Derry/Balmoral
Working Hours: Monday – Saturday, 40 Hours per week, between 7am and 7pm shift pattern.
About Us:
Netomnia is a small team of experts on a mission to bring reliable, high-speed fibre network straight to your door. Founded in 2019, we’re investing in building a new FTTP Internet infrastructure throughout the UK. Guided by the principles of flawless customer support, fair contracts and affordable pricing, Netomnia is dedicated to bringing forgotten areas into the UK’s digital revolution. Every member of our team is empowered to take ownership of their work, striving for personal accountability and reward with endless opportunities to develop.
Job Purpose:
Principal Quality Technicians are responsible for driving quality and safety throughout our installation and service visits. Ensuring that installations and service visits are completed right-first time and safely, in line with Netomnia specifications. The role will consist of completing quality audits against our engineers in the field, quality checking the integrity of the data we are receiving on a visit and owning any non-conformance or training opportunities. The Principal Quality Technicians will run daily coaching calls with engineers who require support or training on Netomnia specifications and will own the improvement and ongoing development to ensure we are delivering a first-class service.
Key Responsibilities:
- Minimum of 3 quality audits completed in the field per day
- Reviewing and assessing quality images and data sent back from the field, and identifying areas that can be improved
- Owning and running daily coaching calls with engineers in the field to drive improvement
- Tracking and managing non-conformance on an engineer-by-engineer basis, and ensuring that our partners are taking prompt actions to improve
- Driving and improving quality focus within the region, to reduce ELF and ILF
- Supporting the Regional Service Delivery manager in improving all quality aspects within the region
Skills, Knowledge & Expertise:
- Experience in working in a similar role within the telecoms industry
- Experience in coaching/developing engineers
- A passion for quality of work, and bringing others on a journey to improve
- Ability to conduct risk assessment and hazard identification, with a strong emphasis on Health and Safety practices
- Excellent organisational skills
- Clear and concise communication abilities
- A proactive approach to improving processes, and efficiencies, with the customer always in the forefront of the decision
Job Benefits:
- £38-£40k (DOE) per annum base salary
- Matched up to 8% pension contribution
- Fully funded induction programme
- 25 days annual leave + bank holidays
- Plus an extra day off for your birthday!
Why our people love working with us:
- Discounted Gym memberships & Wellbeing discounts
- Life assurance giving you cover of 4 times your basic salary
- £500 refer a friend scheme
- Continuous development and long-term career prospects
- Health care cash plan
- Cycle to work scheme
Like what you see? Here’s what happens next:
- Send us your application via our Careers Site or Job Boards
- Recruitment screens your application against our essential criteria
- Hear back from us within 2-3 days of application submission with an outcome/next step
- If you haven’t heard back from us within the above timeframe, please feel free to reach out to us at recruitment@substantial.group
Principal Quality Technician employer: Netomnia
Contact Detail:
Netomnia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Principal Quality Technician
✨Tip Number 1
Familiarise yourself with Netomnia's mission and values. Understanding their commitment to quality and customer service will help you align your responses during interviews, showcasing how your experience fits into their culture.
✨Tip Number 2
Highlight your experience in the telecoms industry, especially any roles involving quality assurance or coaching. Be ready to discuss specific examples of how you've improved processes or trained others, as this is crucial for the Principal Quality Technician role.
✨Tip Number 3
Prepare to demonstrate your knowledge of health and safety practices relevant to the telecoms sector. Being able to articulate your approach to risk assessment and hazard identification will set you apart from other candidates.
✨Tip Number 4
Showcase your communication skills by preparing questions for the interview that reflect your proactive approach to improving processes. This not only demonstrates your interest in the role but also your ability to engage with team members effectively.
We think you need these skills to ace Principal Quality Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in quality assurance, particularly within the telecoms industry. Emphasise any coaching or development roles you've had, as this is crucial for the Principal Quality Technician position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for quality work and your proactive approach to improving processes. Mention specific examples of how you've driven quality improvements in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills in risk assessment, hazard identification, and health and safety practices. These are key aspects of the role and should be front and centre in your application.
Follow Up: After submitting your application, consider sending a polite follow-up email if you haven't heard back within the specified timeframe. This shows your enthusiasm for the role and keeps you on their radar.
How to prepare for a job interview at Netomnia
✨Showcase Your Quality Assurance Experience
Make sure to highlight your previous experience in quality assurance, especially within the telecoms industry. Be prepared to discuss specific examples of how you've driven quality improvements and ensured compliance with safety standards.
✨Demonstrate Coaching Skills
Since the role involves coaching engineers, be ready to share instances where you've successfully trained or developed team members. Discuss your approach to mentoring and how you handle feedback and improvement.
✨Emphasise Communication Abilities
Clear communication is key in this role. Prepare to explain how you ensure effective communication with your team and stakeholders. You might want to provide examples of how you've resolved conflicts or facilitated discussions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to conduct risk assessments. Think of scenarios where you've identified hazards or non-conformance and how you addressed them to improve processes.
