Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with clients, resolve issues, and foster long-term relationships.
- Company: Join a mission-driven team focused on social impact and customer satisfaction.
- Benefits: Enjoy remote work flexibility and a supportive, collaborative environment.
- Why this job: Make a real difference in people's lives while growing your skills in a dynamic setting.
- Qualifications: Experience in customer service, strong communication skills, and a passion for social impact are essential.
- Other info: This is a remote role, perfect for those who thrive in a KPI-driven environment.
The predicted salary is between 28800 - 43200 £ per year.
Key Responsibilities:
● Customer Communication: Develop and implement a regular calling schedule with all existing clients, maintaining strong levels of communication.
● Problem Resolution: Escalate or investigate customer complaints, issues, or concerns and find timely solutions to maintain satisfaction.
● Cross-Functional Collaboration: Work with other departments to ensure customer needs are met and feedback is effectively incorporated.
● Upselling/Cross-Selling: Identify opportunities to introduce products, services, or promotions that may align with customer needs to support growth while maintaining satisfaction.
● Building and Maintaining Relationships: Foster long-term, positive relationships with customers by providing personalised support and demonstrating value.
● Retention Strategy Implementation: Work with various teams to execute retention strategies and offer solutions to retain customers.
We are looking for a driven, compassionate and motivated individual who is looking to make a difference in the lives of people. You are not just great at building and maintaining relationships but also passionate about empowering others.
Qualifications and Qualities Needed:
● Experience: Proven experience in a customer service position with evidence of working to and consistently hitting KPIs.
● Awareness, understanding or experience of the education or social care sectors is a plus.
● Communication Skills: Excellent interpersonal skills, able to communicate with compassion and clarity to a range of clients and team members.
● Problem-Solving: Analytical and solution-focused, with the ability to navigate complex challenges and make sound decisions under pressure.
● Values-Driven: Passion for social impact and a commitment to enhancing care standards through education and upskilling. You are driven by the purpose behind our work and motivated by making a difference.
What We Offer:
● Purpose driven work
● Supportive Environment: A collaborative, mission-oriented team that values compassion, respect, and excellence in all we do.
● Flexibility: Remote working to support work-life balance.
Desired Skills and Experience
As a Customer Retention Representative you will play a pivotal role in the Customer Experience department. This is an exciting opportunity for someone who thrives in a dynamic, KPI driven environment and is committed to improving the lives of others. You will oversee management of your own set of existing clients, ensuring they are happy with the service being received and helping them in identifying any further training needs they may require.
Remote based role.
Key Responsibilities:
● Customer Communication: Develop and implement a regular calling schedule with all existing clients, maintaining strong levels of communication.
● Problem Resolution: Escalate or investigate customer complaints, issues, or concerns and find timely solutions to maintain satisfaction.
● Cross-Functional Collaboration: Work with other departments to ensure customer needs are met and feedback is effectively incorporated.
● Upselling/Cross-Selling: Identify opportunities to introduce products, services, or promotions that may align with customer needs to support growth while maintaining satisfaction.
● Building and Maintaining Relationships: Foster long-term, positive relationships with customers by providing personalised support and demonstrating value.
● Retention Strategy Implementation: Work with various teams to execute retention strategies and offer solutions to retain customers.
We are looking for a driven, compassionate and motivated individual who is looking to make a difference in the lives of people. You are not just great at building and maintaining relationships but also passionate about empowering others.
Qualifications and Qualities Needed:
● Experience: Proven experience in a customer service position with evidence of working to and consistently hitting KPIs.
● Awareness, understanding or experience of the education or social care sectors is a plus.
● Communication Skills: Excellent interpersonal skills, able to communicate with compassion and clarity to a range of clients and team members.
● Problem-Solving: Analytical and solution-focused, with the ability to navigate complex challenges and make sound decisions under pressure.
● Values-Driven: Passion for social impact and a commitment to enhancing care standards through education and upskilling. You are driven by the purpose behind our work and motivated by making a difference.
What We Offer:
● Purpose driven work
● Supportive Environment: A collaborative, mission-oriented team that values compassion, respect, and excellence in all we do.
● Flexibility: Remote working to support work-life balance.
Symmetry Recruitment | Customer Retentions specialist employer: Symmetry Recruitment
Contact Detail:
Symmetry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Symmetry Recruitment | Customer Retentions specialist
✨Tip Number 1
Make sure to highlight your experience in customer service roles, especially any instances where you successfully met or exceeded KPIs. This will show us that you have the proven track record we're looking for.
✨Tip Number 2
Familiarize yourself with the education and social care sectors. If you have any relevant experience or knowledge, be ready to discuss how it can contribute to your role in customer retention.
✨Tip Number 3
Prepare examples of how you've effectively communicated with clients in the past, especially in challenging situations. We value compassion and clarity in communication, so showcasing these skills will be beneficial.
✨Tip Number 4
Think about specific strategies you've used to build long-term relationships with customers. Being able to share these experiences will demonstrate your ability to foster positive connections and enhance customer satisfaction.
We think you need these skills to ace Symmetry Recruitment | Customer Retentions specialist
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous customer service experience, especially any roles where you met KPIs. Use specific examples to demonstrate how you've successfully resolved customer issues or built strong relationships.
Showcase Communication Skills: Since excellent interpersonal skills are crucial for this role, provide examples of how you've effectively communicated with clients in the past. Highlight any instances where your communication led to positive outcomes.
Demonstrate Problem-Solving Abilities: Include examples that showcase your analytical and solution-focused mindset. Describe situations where you navigated complex challenges and made sound decisions under pressure.
Express Your Values: Convey your passion for social impact and commitment to enhancing care standards through education. Share personal motivations that align with the company's mission to make a difference in people's lives.
How to prepare for a job interview at Symmetry Recruitment
✨Show Your Passion for Customer Care
Make sure to express your genuine interest in helping others during the interview. Share specific examples of how you've positively impacted customer experiences in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare to discuss past challenges you've faced in customer service and how you resolved them. Highlight your analytical approach and ability to stay calm under pressure.
✨Highlight Communication Abilities
Since excellent communication is key, practice articulating your thoughts clearly and compassionately. Be ready to showcase how you can connect with diverse clients and team members.
✨Understand the Company’s Mission
Research Symmetry Recruitment and understand their values and mission. Be prepared to discuss how your personal values align with theirs and how you can contribute to their purpose-driven work.
