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- Tasks: Provide administrative support and helpdesk services in a dynamic healthcare environment.
- Company: Join Midlands Partnership University NHS Foundation Trust, dedicated to community health and wellbeing.
- Benefits: Enjoy flexible working, generous leave, and extensive health support.
- Why this job: Make a real impact while developing your career in a supportive and inclusive team.
- Qualifications: NVQ Level 3 or equivalent experience required; typing qualification preferred.
- Other info: Valid driving licence needed; potential for early vacancy closure due to high applications.
The predicted salary is between 24625 - 25674 £ per year.
Main area: Administration
Grade: NHS AfC: Band 3
Contract: Permanent
Hours: Full time - 37.5 hours per week (Working Monday-Friday 8:30am-4:30pm)
Job ref: 301-BK-25-7123349
Employer: Midlands Partnership University NHS Foundation Trust
Site: Longton Cottage Hospital
Town: Stoke-On-Trent, Staffordshire
Salary: £24,625 - £25,674 per annum
Salary period: Yearly
Closing: 29/06/2025 23:59
Job overview: The post holder's main duties will be to provide administrative support to the Directorate of Estates and Facilities management team covering a wide range of services. The post holder will be expected to work as part of the wider Support Services Team including Helpdesk, Admin and Reception, providing an integrated and flexible service. As such they will be required to undertake duties within other areas of the Administration Department when the needs of the service demand it. This post will be based at Longton Cottage Hospital, Stoke on Trent, but there may be a requirement to work from St Georges Hospital, Stafford, so a valid driving licence is essential for this role.
Main duties of the job:
- Provide an effective and efficient Helpdesk service with duties to include logging of incoming maintenance / minor new works requests on the asset management system, issue job numbers to callers and undertaking follow up action as required.
- Data inputting and monitoring of work streams, following local processes and procedures.
- Monitor own and generic mailboxes associated to your workstream, and take appropriate action.
- Place order requisitions as per instructions received from Supervisor/Manager.
- Input invoice costs and information into the asset management system against the relevant work order.
Working for our organisation: By joining Team MPFT, you will be helping your communities and in return for this, we will support you by:
- Supporting your career development and progression
- Generous maternity, paternity and adoption leave
- Options for flexible working
- Up to 27 days annual leave (increasing with service up to 33 days)
- Extensive Health and Wellbeing support and resources
- If you work in our community teams, we pay for your time travelling between patients
- Lease car if you complete more than 500 business miles per annum, fully insured and maintained, mileage paid at lease car rate
- Salary sacrifice car - fully insured and maintained, your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
- Salary sacrifice bikes up to £2k
- Free car parking at all trust sites
- Free flu vaccinations every year
- Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)
We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Please note, we may be required to close this vacancy early if we receive a high volume of applications.
Detailed job description and main responsibilities: To learn more about this varied and interesting role please see the full job description and person specification.
Person specification:
QUALIFICATIONS & TRAINING
- Possess relevant qualification i.e. NVQ Level 3, City and Guilds Certificate or RSAIII in discipline or be able to demonstrate proven practical knowledge through experience
- Experience of working in a similar role or discipline
- Possess a recognised typing qualification i.e. RSA III or equivalent
EXPERIENCE
- Experience of liaising with customers and clients by telephone
- Experience of using in-house information systems
- Experience of working in the NHS
SKILLS, KNOWLEDGE & ABILITIES
- Ability to work on a diverse range of duties and tasks in a busy and challenging office environment
- Computer literate and proficient in the use of computer packages
- Knowledge of office procedures
- Maintain accurate, accessible records both hard copies and computer based
- Ability to present concise and relevant information
- Ability to take fast and accurate notes and dictation
Administrative Support (Helpdesk) employer: Transformationunitgm
Contact Detail:
Transformationunitgm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Support (Helpdesk)
✨Tip Number 1
Familiarise yourself with the NHS structure and the specific services provided by the Directorate of Estates and Facilities. Understanding how your role fits into the larger picture will help you articulate your value during any discussions.
✨Tip Number 2
Brush up on your customer service skills, as you'll be liaising with clients and customers regularly. Practising how to handle inquiries and complaints effectively can set you apart from other candidates.
✨Tip Number 3
Make sure you have a good grasp of the asset management system mentioned in the job description. If possible, find online tutorials or resources that can help you understand how to log requests and manage work streams efficiently.
✨Tip Number 4
Network with current or former employees of the NHS or similar administrative roles. They can provide insights into the work culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Administrative Support (Helpdesk)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Emphasise your administrative support experience, customer service skills, and any qualifications like NVQ Level 3 or RSA III.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the requirements of the Administrative Support role. Mention your ability to handle diverse tasks, your proficiency in using information systems, and your experience in a busy office environment.
Highlight Relevant Experience: In your application, provide examples of your previous work in similar roles. Discuss your experience with helpdesk services, data inputting, and managing communications effectively, as these are key aspects of the job.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Transformationunitgm
✨Know the Role Inside Out
Make sure you thoroughly understand the job description and responsibilities. Familiarise yourself with the specific duties of the Administrative Support role, especially those related to Helpdesk services, as this will show your genuine interest and preparedness.
✨Demonstrate Your Communication Skills
Since the role involves liaising with customers and clients, be ready to showcase your communication skills. Prepare examples of how you've effectively communicated in previous roles, particularly over the phone or via email.
✨Highlight Relevant Experience
Be prepared to discuss your previous experience in administrative roles. If you have worked in a similar environment, share specific examples of tasks you handled, such as data inputting or managing mailboxes, to demonstrate your capability.
✨Show Your Flexibility
The job requires working across different areas of the Administration Department. Be ready to discuss your adaptability and willingness to take on various tasks as needed, which is crucial for a role that supports a diverse team.
