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- Tasks: Be the friendly face of our hotel, ensuring guests have a memorable stay.
- Company: Join ibis Issy-les-Moulineaux, a vibrant hotel near Paris with modern amenities.
- Benefits: Enjoy a full-time contract, health insurance, and a 13th-month bonus after a year.
- Why this job: Perfect for those who love customer interaction and want to be part of a dynamic team.
- Qualifications: Passion for customer service, great presentation, and English proficiency required.
- Other info: Work 39 hours a week in a supportive environment that values teamwork and excellence.
The predicted salary is between 20000 - 30000 £ per year.
L'hôtel ibis Issy-les-Moulineaux "Val de Seine" se situe à proximité de la Seine Musicale, l'île de St Germain et Paris Expo Porte de Versailles. Il dispose de 164 chambres confortables et climatisées avec Wifi gratuit, d'un restaurant ouvert pour le déjeuner et le diner, de 4 salles de séminaires et d'un parking privé.
Rejoindre nos équipes c'est adhérer à nos valeurs : passions du client, performance durable, esprit de conquête, innovation, confiance et respect.
La première impression est toujours la bonne ! En tant que Réceptionniste, vous prenez soin de nos clients depuis leur arrivée jusqu'à leur départ, en vous assurant qu'ils vivent une expérience mémorable.
- Accompagner nos clients au cours de leur séjour afin de leur faire vivre une expérience unique ;
- Créer et/ou entretenir d'excellentes relations avec notre clientèle ;
- Atteindre les objectifs qualitatifs et quantitatifs du service réception et de l'ensemble de l'hôtel ;
- Développer les ventes additionnelles : bar, encas,... ;
- Être à l'écoute, prendre en compte, anticiper et gérer les besoins du client ;
- Valoriser le programme de fidélité de la marque et du groupe ;
- Contribuer à l'image positive de l'hôtel et de la marque au quotidien ;
- Être à l'écoute et disponible pour aider ses collègues ;
- Être un ambassadeur de l'animation expérience client ;
- Un esprit créatif et de partage ;
- Le travail en complète autonomie est un point fort ;
- Et enfin, un sourire en toutes circonstances.
Vous êtes motivé(e), vous aimez le contact client et avez envie de rejoindre une équipe qui a pour valeurs : l'excellence, la confiance, l'esprit d'équipe, la qualité, le respect, l'écoute et la satisfaction client ? Alors n'hésitez plus, ce poste est fait pour vous !
Vos atouts sont :
- La passion client ;
- Votre excellente présentation ;
- Votre ouverture d'esprit et sens du détail ;
- Votre curiosité et sens du contact ;
- Votre esprit d'équipe ;
- Maîtrise du PMS Opera Cloud ;
- Maîtrise de l'Anglais.
Contrat en CDI à temps plein 39 heures par semaine. Mutuelle. 13ème au bout d'un an d'ancienneté.
FR - Réceptionniste tournant (H/F/X) employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FR - Réceptionniste tournant (H/F/X)
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of the ibis Issy-les-Moulineaux will help you engage confidently with potential guests and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your customer service skills. Since the role focuses heavily on client interaction, showcasing your ability to create memorable experiences will set you apart from other candidates.
✨Tip Number 3
Highlight your teamwork abilities. The job requires collaboration with colleagues, so be prepared to discuss examples of how you've successfully worked in a team environment in the past.
✨Tip Number 4
Demonstrate your knowledge of PMS Opera Cloud. If you have experience with this system, make sure to mention it during any discussions, as it’s a key requirement for the role.
We think you need these skills to ace FR - Réceptionniste tournant (H/F/X)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Receptionist at ibis. Highlight your customer service skills and ability to create memorable experiences for guests.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your passion for customer service, attention to detail, and any relevant experience in hospitality.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific values of the hotel that resonate with you, such as excellence and teamwork, and explain how you embody these values.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects your professionalism.
How to prepare for a job interview at Accor Hotels
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to ensure a guest's satisfaction.
✨Demonstrate Your Team Spirit
Highlight your ability to work well in a team. Discuss how you've collaborated with colleagues in previous roles to create a positive environment and enhance the customer experience.
✨Be Prepared to Discuss Your Attention to Detail
As a receptionist, attention to detail is crucial. Be ready to provide specific examples of how your meticulous nature has helped in previous jobs, whether it’s managing bookings or ensuring a welcoming atmosphere.
✨Familiarise Yourself with PMS Opera Cloud
Since the role requires knowledge of PMS Opera Cloud, make sure you understand its basic functionalities. If you have experience with it, be prepared to discuss how you used it effectively in your previous positions.
