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- Tasks: Provide technical support and exceptional customer service for electrical products in-store.
- Company: Join the UK's largest employee-owned business, home to John Lewis and Waitrose.
- Benefits: Enjoy flexible working arrangements and a supportive work environment.
- Why this job: Be part of a team that values kindness, respect, and personal growth.
- Qualifications: Good communication skills and technical support experience are essential.
- Other info: Pre-employment vetting may be required; apply early as vacancies may close quickly.
The predicted salary is between 24000 - 36000 £ per year.
As a Technical Support Partner, you’ll be the first point of contact in delivering technical expertise to our customers on electrical products sold in John Lewis and help resolve their technical related queries with the distinctive service we’re known for. You’ll use your expertise to diagnose and troubleshoot product-related issues and liaise with repairers and suppliers to ensure quick resolution of product issues for our customers.
Key Responsibilities
- Offering exceptional customer service by showing empathy with customers’ product issues.
- Keeping customers updated on product repairs.
- Adhering to business systems and processes to minimize loss and protect profitability.
- Troubleshooting technical issues as a first point of resolution where possible.
- Supporting the wider shop team with general shop-keeping tasks and customer service.
Essential Skills/Experience
- Good communication skills to engage with third-party suppliers and internal stakeholders.
- High level of product knowledge and technical expertise.
- Technical support experience.
Desirable Skills/Experience
- Experience in a customer-facing retail environment.
- Ability to troubleshoot product-related issues.
About The Partnership
We’re the largest employee-owned business in the UK, home to our cherished brands John Lewis and Waitrose. We’re not just employees; we’re Partners, driven to build a happier world. There’s never been a more exciting time to join us as we continue to innovate, adapt, and diversify. We’re committed to being brilliant at retail, offering price, quality, and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners, we share ownership and responsibility for our success, working together with kindness and respect. We embrace our differences and create an environment where everyone can be themselves and thrive, growing both individually and collectively.
Important Points to Note
- Some roles may require pre-employment vetting, including DBS checks. If applicable, you will be informed and provided with details during recruitment. DBS checks will be conducted by a registered third-party body, and financial probity checks may also be required.
- We encourage you to apply promptly, as vacancies may close early if we receive many applications.
- We support flexible working arrangements to promote work-life balance, including flexible or compressed hours, job sharing, or shorter contracts. Please discuss your preferences with the hiring manager during your interview.
Customer Facing Technical Support Partner (In-store) employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Facing Technical Support Partner (In-store)
✨Tip Number 1
Familiarise yourself with the electrical products sold at John Lewis. Understanding the features and common issues of these products will help you demonstrate your technical expertise during the interview.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Being able to empathise with customers and clearly explain technical solutions is crucial for this role.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully resolved technical issues or provided exceptional customer service. This will showcase your problem-solving abilities and customer-facing skills.
✨Tip Number 4
Research the company culture at John Lewis and be ready to discuss how your values align with theirs. Showing that you understand and appreciate their commitment to partnership and customer service can set you apart.
We think you need these skills to ace Customer Facing Technical Support Partner (In-store)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the Customer Facing Technical Support Partner position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous technical support experience or customer-facing roles. Use specific examples to demonstrate your problem-solving skills and ability to communicate effectively with customers and suppliers.
Showcase Your Communication Skills: Since good communication is essential for this role, ensure your application reflects your ability to engage with various stakeholders. Use clear and concise language, and consider including examples of how you've successfully resolved customer issues in the past.
Personalise Your Application: Make your application stand out by personalising it for John Lewis. Mention why you want to work for them specifically and how you align with their values of kindness, respect, and innovation. This shows genuine interest and can set you apart from other candidates.
How to prepare for a job interview at John Lewis Partnership
✨Showcase Your Technical Knowledge
Make sure to brush up on the technical aspects of the products you'll be supporting. Be prepared to discuss common issues and troubleshooting techniques, as this will demonstrate your expertise and confidence in handling customer queries.
✨Emphasise Customer Service Skills
Since this role is customer-facing, highlight your experience in providing exceptional service. Share examples of how you've shown empathy and resolved customer issues in the past, as this aligns with the company's values.
✨Prepare for Fast-Paced Scenarios
Given the fast-paced nature of the role, think of examples where you've successfully managed multiple tasks or worked under pressure. This will show that you're capable of thriving in a busy environment, especially during peak times.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
