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- Tasks: Provide top-notch customer support via calls, chats, and emails.
- Company: Join Carlsberg Britvic, the UK's largest multi-beverage supplier with iconic brands.
- Benefits: Enjoy a competitive salary, product allowance, life assurance, and generous holidays.
- Why this job: Be part of a fun, supportive culture while working with famous brands.
- Qualifications: No experience needed; just bring your passion for customer service and strong communication skills.
- Other info: Flexible part-time hours with opportunities for growth in a dynamic environment.
Location: Wolverhampton
Job Length: Permanent – Part Time working 18 hours per week
Competitive Salary with extensive benefits:
- Product allowance – alcoholic & non-alcoholic choices
- Company bonus scheme
- Life Assurance
- Access to 24/7 GP services
- Company pension contribution
- Generous holiday (including bank holidays & trading days)
- Access to a range of high street discounts
Carlsberg Britvic is the largest multi-beverage supplier in the UK, home to iconic beers & soft drinks. We are now recruiting for a Customer Service Advisor, reporting to the Customer Service Team Leader. This role is vital to our success, offering the opportunity to:
- Deliver exceptional customer support with a friendly manner
- Communicate via inbound/outbound calls, chats, and emails
- Follow company procedures on customer responses
- Promote online digital applications to customers
- Manage multiple customer situations effectively, ensuring accurate recording of information through online service portals
Experience and Key Attributes:
- Recent call centre or customer-facing experience is desirable but not essential
- Self-starter who can hit the ground running
- Team player who can also manage their own workload
- Problem-solving skills with flexible thinking
- Strong communication skills and a sympathetic telephone manner
- Passionate about providing high-quality customer service
- Excellent administrative, IT, and organisational skills with proficiency in MS Office
This is an exciting time to join our newly formed business. Carlsberg Britvic offers the chance to work with iconic brands, foster innovation, and grow within a supportive environment. Interested? Apply today, and our recruitment team will be in touch.
Application Process: Applications are reviewed continuously, and vacancies may be filled at any time. We encourage early applications. We look forward to receiving your application.
CMBC is a new company driven by passionate employees committed to delivering excellent customer service and expanding our portfolio. We value initiative, accountability, teamwork, and a fun, supportive workplace culture.
Customer Service Advisor - Part Time employer: Britvic Plc
Contact Detail:
Britvic Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Part Time
✨Tip Number 1
Familiarise yourself with Carlsberg Britvic's product range. Knowing their iconic brands and offerings will help you engage with customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves handling calls and chats, being able to convey information clearly and empathetically will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities during any interviews or discussions. Think of examples where you've successfully managed customer issues in the past, as this will highlight your capability to handle multiple situations effectively.
✨Tip Number 4
Emphasise your teamwork skills. Even though the role requires self-management, being a team player is crucial in a customer service environment, so be ready to discuss how you collaborate with others.
We think you need these skills to ace Customer Service Advisor - Part Time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly any customer service or call centre roles. Use bullet points for clarity and focus on achievements that demonstrate your problem-solving and communication skills.
Write a Strong Cover Letter: In your cover letter, express your passion for providing high-quality customer service. Mention specific examples from your past experiences that showcase your ability to handle customer inquiries effectively and your enthusiasm for working with iconic brands.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Britvic Plc
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Strong Communication Skills
Since the role involves communicating via calls, chats, and emails, practice articulating your thoughts clearly. During the interview, listen carefully to questions and respond thoughtfully to showcase your communication prowess.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to handle difficult customers or manage multiple inquiries at once. Think of specific examples that highlight your flexibility and resourcefulness.
✨Familiarise Yourself with the Company and Products
Research Carlsberg Britvic and its product range before the interview. Understanding their brands and values will not only impress the interviewers but also help you tailor your responses to align with the company's mission.
