Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly voice for customers, solving their queries via phone, email, and chat.
- Company: Join a dynamic team that values flexibility and customer service excellence.
- Benefits: Enjoy 100% remote work, structured training, and a competitive hourly wage of €14.85.
- Why this job: Perfect for those who love helping people and want a flexible work-life balance.
- Qualifications: Fluent in German and English, with prior customer service experience and tech-savvy skills.
- Other info: Flexible shifts available, including weekends, with comprehensive online training provided.
Du möchtest flexibel von zu Hause aus arbeiten und suchst einen abwechslungsreichen Job im Kundenservice? Dann bist du bei uns genau richtig! Wir suchen für einen unserer Kunden Verstärkung im Kundenservice!
Arbeitsort: Home-Office
Das bringst Du mit:
- FlieĂźende Deutschkenntnisse und sehr gute Englischkenntnisse in Wort und Schrift
- Du bist zeitlich flexibel und bereit, in einem Schichtsystem zwischen 6:00 und 23:00 Uhr zu arbeiten – auch Einsätze am Wochenende sind für dich kein Problem
- Du hast bereits erste Erfahrungen in der Kundenberatung
- Du möchtest in Vollzeit arbeiten
- Der Umgang mit Menschen macht dir SpaĂź und du arbeitest serviceorientiert
- Du hast eine technische Affinität und bist sicher im Umgang mit Computern
Das erwartet Dich:
- Dein Stundenlohn beträgt 14,85 €
- Du arbeitest komplett von zu Hause – auch die Schulung findet online statt
- Abhängig von deinen Interessen und Stärken kannst du in verschiedenen Kundenservice-Bereichen tätig werden – wir finden gemeinsam die passende Rolle für dich
- Dank strukturierter Schulungen und einer intensiven Einarbeitung bist du bestens auf deine Aufgaben vorbereitet
Deine Aufgaben:
- Du bist die erste Kontaktperson für unsere Kunden – sowohl telefonisch als auch schriftlich
- Am Telefon, per E-Mail oder im Chat berätst du freundlich, lösungsorientiert und professionell
- Kundenanfragen dokumentierst du sorgfältig und bearbeitest sie schnell
- Du stellst sicher, dass alle Kundenanliegen rasch und effizient gelöst werden
- Du arbeitest eng mit anderen Abteilungen zusammen, um die bestmöglichen Lösungen zu finden
Wenn Du dich in diesem Profil wiederfindest und mit uns deine Karriere vorantreiben willst, freuen wir uns auf deine aussagekräftigen Bewerbungsunterlagen.
Mitarbeiter (m/w/d) in der Kundenberatung employer: timecon GmbH & Co. KG
Contact Detail:
timecon GmbH & Co. KG Recruiting Team
rieke.marhold@timecon.de
StudySmarter Expert Advice 🤫
We think this is how you could land Mitarbeiter (m/w/d) in der Kundenberatung
✨Tip Number 1
Familiarise yourself with common customer service scenarios. Understanding typical customer queries and how to handle them can give you a significant edge during the interview process.
✨Tip Number 2
Brush up on your technical skills, especially those related to the tools and software commonly used in customer service. Being tech-savvy will not only help you in the role but also impress your potential employers.
✨Tip Number 3
Practice your communication skills, both in German and English. Since you'll be interacting with customers in both languages, being articulate and clear will set you apart from other candidates.
✨Tip Number 4
Show your flexibility and willingness to work in shifts. Highlighting your availability for various shifts, including weekends, can demonstrate your commitment and adaptability to the hiring team.
We think you need these skills to ace Mitarbeiter (m/w/d) in der Kundenberatung
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in customer service and technical skills in your application.
Tailor Your CV: Make sure your CV reflects your customer service experience and language proficiency in both German and English. Use specific examples that demonstrate your ability to work flexibly and efficiently in a home office environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to solve problems. Mention your availability for shifts and your willingness to work weekends, as this is a key requirement for the role.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at timecon GmbH & Co. KG
✨Showcase Your Language Skills
Since the role requires fluent German and very good English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking and writing in both languages beforehand.
✨Highlight Customer Service Experience
Make sure to discuss any previous experience you have in customer service. Share specific examples of how you've handled customer inquiries or resolved issues, as this will show your potential employer that you are capable of providing excellent service.
✨Emphasise Flexibility and Availability
The job requires flexibility in working hours, including weekends. Be ready to express your willingness to work in shifts and your ability to adapt to varying schedules. This will demonstrate your commitment to the role and your understanding of the demands of customer service.
✨Demonstrate Technical Proficiency
Since the position involves working with computers, it's important to convey your technical skills. Be prepared to discuss your experience with various software or tools, and if possible, mention any relevant certifications or training that showcase your technical affinity.
