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- Tasks: Lead a team of service engineers to enhance service quality and customer satisfaction.
- Company: Crown Lift Trucks is a leader in innovative electric lift trucks since the 1960s.
- Benefits: Enjoy a company car, pension plan, 25 days holiday, and employee discounts.
- Why this job: Join a culture focused on teamwork, quality, and continuous improvement in a dynamic industry.
- Qualifications: 5 years in forklift service, strong management skills, GCSE in English and maths required.
- Other info: Monday to Friday, with opportunities for career growth and development.
The predicted salary is between 36000 - 60000 £ per year.
About Crown Lift Trucks Ltd Crown Equipment Corporation has been a leader in the material handling industry since the 1960s, known for its innovative electric lift trucks. We offer a wide range of products from pallet trucks to high-lift VNA trucks, focusing on safety, efficiency, and ergonomics. Our brand promise is: \”Crown designs, manufactures, distributes, services and supports material handling products that provide customers with superior value.\” Quality and teamwork are core to our success. Our company culture emphasizes performance and quality in every forklift we produce. We provide diverse career opportunities across various professional and vocational roles at our headquarters, manufacturing facilities, and branch networks. Job Description We are seeking a manager responsible for leading a team of skilled service engineers, with a focus on improving service quality and customer satisfaction. The role involves managing and continuously improving Field Service Resident Site activities, ensuring safety and effectiveness, and maximizing customer satisfaction and business benefits. Resource Management Review engineer performance with the Regional Service Manager. Conduct weekly review meetings with FSE/STS/RSE. Assess engineer headcount needs monthly. Profit and Loss Monitor costs and revenue in the service area. Analyze full maintenance contracts monthly, review bottom 20% performers, and develop action plans. Oversee warranty claims, invoice queries, and manage rejections for improvement. Operational Efficiency Ensure all scheduled PMs are completed timely. Maximize first-time fix rates and daily job throughput. Aim for a 10% annual growth in chargeable revenue. Customer Relations Adhere to Service Level Agreements. Coordinate with Customer Service Managers to meet expectations. Follow up on complaints, identify root causes, and implement corrective actions. Service Reviews Conduct regular reviews of key customer accounts. Reporting & Administration Manage Infolink accounts and establish reporting routines for team members. Safety & Risk Management Promote workplace safety and maintain safety checks. Reduce incidents by analyzing root causes and ensuring FSMs follow up on incidents and product issues. Person Specification Essential Skills: Minimum 5 years\’ experience in forklift service environment. Proven management of remote teams. Strong communication, negotiation, and organizational skills. Ability to interpret data and mentor staff. GCSE grade C or equivalent in English and maths. Full UK driving license. Desirable Skills: Experience in forklift service (not essential). Engineering qualification. Vacancy Details Hours of Work: Monday to Friday, 8 hours per day. Company Vehicle: Company car and fuel card, with private use option. Holidays: 25 days holiday. Pension: Company pension plan. We value our employees and offer various benefits including a company car, pension, holiday entitlement, discounts, and support programs. #J-18808-Ljbffr
Field Service Manager - Stoke on Trent and Northampton employer: Crown Equipment Southeast Asia
Contact Detail:
Crown Equipment Southeast Asia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Manager - Stoke on Trent and Northampton
✨Tip Number 1
Familiarise yourself with Crown Lift Trucks' products and services. Understanding their range of electric lift trucks and the specific features that set them apart will help you demonstrate your knowledge during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Crown Lift Trucks. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when tailoring your approach to the role.
✨Tip Number 3
Prepare to discuss your experience in managing remote teams. Highlight specific examples where you've successfully led a team, improved service quality, or enhanced customer satisfaction, as these are key aspects of the Field Service Manager role.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've handled operational challenges in the past. Being able to articulate your approach to improving efficiency and customer relations will set you apart from other candidates.
We think you need these skills to ace Field Service Manager - Stoke on Trent and Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the forklift service environment. Emphasise your management skills, particularly in leading remote teams, and include any specific achievements that demonstrate your ability to improve service quality and customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the material handling industry and your understanding of Crown Lift Trucks Ltd's values. Mention how your skills align with the job requirements, particularly in resource management and operational efficiency.
Highlight Relevant Skills: In your application, clearly outline your strong communication, negotiation, and organisational skills. Provide examples of how you've successfully interpreted data and mentored staff in previous roles, as these are essential for the Field Service Manager position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that all information is accurate and presented professionally, as attention to detail is crucial in this role.
How to prepare for a job interview at Crown Equipment Southeast Asia
✨Showcase Your Leadership Skills
As a Field Service Manager, you'll be leading a team of service engineers. Be prepared to discuss your previous management experiences, focusing on how you've motivated teams and improved performance in the past.
✨Understand the Company Culture
Crown Lift Trucks Ltd values quality and teamwork. Familiarise yourself with their brand promise and be ready to explain how your personal values align with theirs during the interview.
✨Prepare for Operational Questions
Expect questions about managing service quality and customer satisfaction. Think of specific examples where you've successfully improved operational efficiency or resolved customer complaints.
✨Demonstrate Data Interpretation Skills
The role requires analysing performance data and developing action plans. Be ready to discuss how you've used data to make informed decisions in your previous roles, showcasing your analytical skills.
