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- Tasks: Support probation teams by managing administrative tasks and helping individuals turn their lives around.
- Company: Join HM Prison and Probation Service, dedicated to public safety and rehabilitation.
- Benefits: Enjoy flexible working options, a Civil Service pension, and generous annual leave.
- Why this job: Make a real difference in people's lives while building a rewarding career in a supportive environment.
- Qualifications: Microsoft proficiency and a commitment to equality and inclusion are essential.
- Other info: This role may require some out-of-hours work and involves handling sensitive information.
The predicted salary is between 19000 - 26000 £ per year.
Join to apply for the Case Administrator role at HM Prison and Probation Service. This position is based at NPS GAOL STREET HEREFORD, HR1 2HU.
Job Summary
Case Administrators play a vital support role in probation teams, helping to keep the public safe and giving people the chance to turn their lives around. We are looking for empathetic, patient, and organised people to join us in this varied role, which offers the chance to make a difference, gain new skills, and build a rewarding career within the Probation Service. If you are successful in the recruitment process and join the Probation Service, your starting salary will be £23,583.
Overview Of The Job
This is an administrative job within the Probation Service. The job holder will provide administrative support within the Probation Service (PS), ensuring that staff and people on probation are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives. In line with PS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do. This role may involve some out of hours work. The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.
Responsibilities, Activities & Duties
- Responsible for setting up and maintaining accurate people on probation and victim information on relevant approved databases.
- Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
- Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
- Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
- Provide cover for an effective and efficient reception and telephone enquiry service.
- Act as single point of contact within unit for specialist area of work as required.
- Deal fairly, effectively and firmly with a range of people on probation, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
- Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
- Carry out enforcement administration as required.
- Where necessary, issue petty cash/vouchers/warrants for travel costs etc., maintaining appropriate records in line with local office financial procedures.
- Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
- Report faulty equipment and/or materials to Manager and arrange for replacement/repair as agreed.
- Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
- Undertake specific Visor administration tasks in accordance with the procedures.
- Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points.
- Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.
- Provide cover within the unit and to other units within the LDU and Division as appropriate.
- Carry out safeguarding children duties in accordance with the PS statutory responsibilities and agency policies.
- Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challenge anti-social behaviour and attitudes.
- To work within the aims and values of PS and HMPPS.
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.
An ability to fulfil all spoken aspects of the role with confidence through the medium of English.
Behaviours
We will assess you against these behaviours during the selection process: Delivering at Pace, Working Together, Managing a Quality Service, Communicating and Influencing.
Access to learning and development
A working environment that supports a range of flexible working options to enhance your work life balance. A working culture which encourages inclusion and diversity. A Civil Service pension with an employer contribution of 28.97%. Annual Leave and Public Holidays.
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience. Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups: UK nationals, nationals of the Republic of Ireland, nationals of Commonwealth countries who have the right to work in the UK, nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS).
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. The Civil Service embraces diversity and promotes equal opportunities.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found.
Contact point for applicants
Job Contact: Name: Recruitment Enquiries Team Email: moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk Telephone: 0845 241 5358
Case Administrator - Hereford Probation Office (West Mids) (Ref: 6739) employer: HM Prison and Probation Service
Contact Detail:
HM Prison and Probation Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Administrator - Hereford Probation Office (West Mids) (Ref: 6739)
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Case Administrator. Understanding the day-to-day tasks, such as managing databases and handling sensitive information, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight your Microsoft proficiency skills. Since this role requires strong administrative capabilities, showcasing your experience with Microsoft Office tools can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your interpersonal skills. As you'll be dealing with individuals who may be in distress, being able to communicate effectively and empathetically is crucial for this role.
✨Tip Number 4
Research the values and objectives of the Probation Service. Aligning your personal values with those of the organisation can demonstrate your commitment to their mission during the selection process.
We think you need these skills to ace Case Administrator - Hereford Probation Office (West Mids) (Ref: 6739)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Case Administrator position. Highlight your relevant experience and how it aligns with the role.
Tailor Your CV: Customise your CV to reflect the specific skills mentioned in the job description, such as Microsoft proficiency and organisational skills. Use clear examples from your past experiences that demonstrate these abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathy, patience, and organisational skills. Explain why you are passionate about working in the Probation Service and how you can contribute to their mission.
Highlight Relevant Behaviours: In your application, emphasise behaviours like 'Delivering at Pace' and 'Working Together'. Provide specific examples of how you've demonstrated these behaviours in previous roles or situations.
How to prepare for a job interview at HM Prison and Probation Service
✨Show Your Microsoft Proficiency
Since the role requires strong Microsoft skills, be prepared to discuss your experience with Microsoft Office applications. You might even want to mention specific tasks you've accomplished using these tools, such as managing databases or creating reports.
✨Demonstrate Empathy and Patience
As a Case Administrator, you'll be dealing with individuals who may be in distress. Highlight any past experiences where you've successfully managed difficult situations with empathy and patience. This will show that you understand the importance of these qualities in the role.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities outlined in the job description. Be ready to discuss how your skills and experiences align with these duties, particularly around maintaining accurate records and managing sensitive information.
✨Prepare for Behavioural Questions
The interview will likely include behavioural questions assessing your ability to work under pressure and manage a quality service. Use the STAR method (Situation, Task, Action, Result) to structure your responses, focusing on relevant examples from your past.
