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- Tasks: Join our team as a Service Designer, tackling real-world challenges in urban design and local growth.
- Company: Connected Places Catapult drives innovation in the built environment through design and analysis.
- Benefits: Enjoy a 9-day fortnight, generous holiday, and perks like volunteering days and health plans.
- Why this job: Make a meaningful impact on communities while collaborating with diverse professionals in an innovative culture.
- Qualifications: A background in design or equivalent experience is essential; creativity and collaboration are key.
- Other info: Work from London, Birmingham, or Milton Keynes with flexible office days.
The predicted salary is between 32850 - 47442 £ per year.
Location London, Birmingham or Milton Keynes (minimum of two days a week in the office. You can do more than two days if preferable) Reporting to Head of Regional and Local Growth Design and Analysis Working hours Full time (9day Fortnight companywide) Contract type/duration Permanent Band: 2.1 Salary: £32,850 to £47,442 Closing date 9am 17th June 2025 The Role Within Connected Places Catapult, our Design and Analysis team leads the strategic application of design, human insights and economics to create demonstrable outcomes. We use research, analysis and design to shape how we interact with each other, the places we live in, and the innovative organisations that drive change through their products and services. We are looking for a brilliant consultant Service Designer to join our team. You will bring design thinking, service design and real-world testing methods to some of today\’s most complex challenges in the built environment, cities, local economic growth and transport. You will have a strong design background and be able to apply service design principles to place-based challenges. You are committed to turning ideas into tangible outcomes that work for people and society. You are excited by experimentation, and by the opportunity to bring together design and technology in new and innovative ways. You will have a keen interest in emerging technologies, along with hands-on experience in applying service design through prototyping, testing and the development of new approaches. You will work on a wide range of projects alongside engineers, data scientists, urban planners, analysts and user researchers. Your work will be varied and dynamic. One day you might support a local authority in designing new approaches to market engagement using testbeds and living labs. The next, you could be facilitating ideation workshops on the underpinning service design for carbon accounting, or developing innovative ways to run competitions that help grow new SMEs. If you are ready to use your design skills to make a meaningful impact on people, places and the planet, we would love to hear from you. Service design – Apply service design tools in multiple projects and translate (design) research into insights, design opportunities and eventually ideas and concepts. Qualification or experience in a design discipline (e.g. product design, service design, industrial design, strategic design) or equivalent. Design Research – Being able to independently perform qualitative design research, applying design ethnography using methods such as contextual interviews, observation, card sorting etc. Design of live trial environments – Creating methodologies and processes to determine how a variety of different solutions can be tested in the real world. Workshop design – Planning, design and delivery of different types of workshops that involve a variety of stakeholders within our established program of projects. Stakeholder management – Working closely with team members to ensure relationships with all project partners are managed successfully. Responsibilities Support revenue targets Spot opportunities Contribute to bids and proposals Support client confidence in and building credibility of CPC Ensure CRM system is updated with stakeholder contact and any other account information Support scoping and delivery of streams of work Deliver plans as designed Implement effective project management process Organise your own contribution to the work stream Collaborate effectively across the work streams/project team Provide excellence in delivery Meet (or exceed) utilisation targets Promote innovative and professional delivery focus across project team Support buy in across a range of stakeholders through professional and technical expertise Accountable for timely and high-quality actions/tasks and updates Update CRM system with contact of client information Maintain own professional development Ensure an ethos of equity, inclusivity and diversity underpin your work activity, contribute to inclusive innovation across all Catapult activities You may be required to undertake any other reasonable duties to support the Catapult in achieving its strategic outcomes and ensure effective business operations Requirements Identify new methodologies or approaches Identify solutions beyond the tried and tested methods Collaborate effectively across teams and disciplines Influence effectively in projects and tasks Customer perspective is understood and applied Uses multi-channel communication to ensure clarity and connection on activities Able to plan and deliver on multiple activities Respond to and learns from change with ease Embed inclusive and sustainability practices in planning and delivery Benefits 9 day fortnight for everyone, we have a full company shutdown every other Friday 23.5 holiday entitlement for everyone, with pro-rata calculations for part-time employees, along with a Christmas shutdown period for additional days off Competitive pension, up to 10% company contribution to help you save for your future Two paid days of volunteering leave per year (pro-rata for part-time employees) to support charitable activities Employee Assistance Programme (EAP) providing 24/7 confidential work/life support services to you and your immediate family members Cycle to Work Scheme encouraging a healthy and sustainable commute Cash Health Plan, offering reimbursement for a wide range of essential and everyday healthcare expenses, promoting your well-being Payroll Giving scheme, allowing regular charitable contributions from pre-tax income, maximizing the impact of your donations Discounts and offers from a wide variety of retailers, enhancing your purchasing power and providing savings opportunities Mortgage Advice benefit, delivered in partnership with Charles Cameron & Associates – provides employees with free, expert mortgage advice and end-to-end mortgage support from the application process through to completion Employment here is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, colour, religion, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make all reasonable accommodations to meet our obligations under laws protecting the rights of the disabled. #J-18808-Ljbffr
Consultant (Service Designer) employer: Connected Places Catapult
Contact Detail:
Connected Places Catapult Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consultant (Service Designer)
✨Tip Number 1
Familiarise yourself with the latest trends in service design and emerging technologies. This will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews, showcasing your passion and knowledge.
✨Tip Number 2
Network with professionals in the field of service design. Attend relevant workshops, webinars, or local meetups to connect with others who work in similar roles. This can lead to valuable insights and potentially even referrals for the position.
✨Tip Number 3
Prepare to discuss specific projects where you've applied service design principles. Be ready to share your experiences with prototyping, testing, and developing innovative solutions, as this will demonstrate your hands-on expertise and problem-solving skills.
✨Tip Number 4
Showcase your ability to collaborate across disciplines. Highlight any past experiences where you've worked with diverse teams, such as engineers or urban planners, to illustrate your teamwork skills and adaptability in a dynamic environment.
We think you need these skills to ace Consultant (Service Designer)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service design and design thinking. Use specific examples that demonstrate your ability to apply these principles to real-world challenges, particularly in the built environment and local economic growth.
Craft a Compelling Cover Letter: In your cover letter, express your passion for design and innovation. Discuss how your skills align with the responsibilities outlined in the job description, such as workshop design and stakeholder management. Be sure to mention your enthusiasm for making a meaningful impact on people and places.
Showcase Your Design Process: Include a portfolio or examples of your previous work that illustrate your design process. Highlight projects where you applied service design tools, conducted qualitative research, or developed methodologies for live trial environments. This will give the hiring team insight into your practical skills.
Demonstrate Collaboration Skills: Emphasise your ability to work collaboratively across teams and disciplines. Provide examples of how you've successfully managed relationships with stakeholders in past projects, showcasing your communication skills and ability to influence effectively.
How to prepare for a job interview at Connected Places Catapult
✨Showcase Your Design Thinking Skills
Be prepared to discuss your design thinking process in detail. Share specific examples of how you've applied service design principles to real-world challenges, particularly in the built environment or local economic growth.
✨Demonstrate Your Research Experience
Highlight your experience with qualitative design research methods. Be ready to explain how you've used techniques like contextual interviews and observation to gather insights that inform your design decisions.
✨Prepare for Collaborative Scenarios
Since the role involves working with diverse teams, think of examples where you've successfully collaborated across disciplines. Discuss how you managed stakeholder relationships and contributed to team success.
✨Emphasise Your Innovative Approach
The company values new methodologies, so be ready to talk about how you've identified and implemented innovative solutions in past projects. Show your enthusiasm for experimentation and how it can lead to impactful outcomes.
