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- Tasks: Coordinate hospitality and events, ensuring exceptional experiences for clients on race days.
- Company: Join The Jockey Club, the largest commercial group in British racing, hosting iconic events nationwide.
- Benefits: Enjoy free access to events, a generous pension scheme, healthcare cashback, and 25 days annual leave.
- Why this job: Be part of a dynamic team that values diversity and offers growth opportunities in a thrilling environment.
- Qualifications: Experience in administration, client interaction, and event coordination is essential; strong organisational skills required.
- Other info: Apply by June 27th; early applications may be prioritised.
The predicted salary is between 24000 - 36000 £ per year.
We have a fantastic opportunity for a Hospitality & Events Co-ordinator to join our team at Huntingdon Racecourse to provide exceptional administration delivering race days and events to exceed our customers' expectations.
As the largest commercial group in British racing, we are guided by our mission to act for the long term good of the sport. Every penny we make goes back into racing to promote excellence within Britain's second biggest spectator sport. Our people are what makes this possible. At The Jockey Club, people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.
The Hospitality & Events Coordinator will:
- Undertake all hospitality and event administration for the racecourse, supporting the sales function and preparing all relevant information for the catering and operations teams including table plans and dietary requirements.
- Distribute all information and tickets to the client ahead of race day.
- Be a direct point of contact for the customer after booking is confirmed, liaising with the client to ensure they have the best experience, ordering and delivering any additional extras.
- Be a direct contact for the operations and catering team on race days, to ensure smooth running of the day and check clients to ensure they are having an enjoyable experience and all their requirements are met.
- Prepare function sheets for events, clarifying final detail from the client, and ensuring sign off on all aspects of the event.
- Work closely with the Operations Manager and catering team to ensure the process is smooth for the client and operations team.
- Ensure all administration is prepared in an efficient and timely manner and suggest to the General Manager any administration improvements, to ensure we continue to improve the process and experience for our customers.
- Liaise with finance on a regular basis to ensure that all clients have paid ahead of events and be responsible for all post-event invoices and reconciliation.
- Where required, process bookings and be the point of contact for regular 'hire' clients.
- Where necessary, conduct site visits for clients, feeding back to the salesperson after the visit who booked the appointment.
About you:
- Have an understanding of the sales and administration process.
- Have an understanding of the requirements to run a successful event.
- Have knowledge of finance and related business systems.
- Experience of use of a system to administer and deliver events.
- Previous experience in administration, dealing with clients both on the phone and in person.
- A highly organised team player with the ability to work on multiple projects at one time.
- An excellent eye for detail and level of accuracy.
- The successful candidate will be required to support racing and events when necessary.
What we offer in return:
- All colleagues can go along to any of our race day or music events free of charge – along with 3 friends or family with our TeamPass Ticket scheme.
- An award-winning pension scheme provider with a generous employer contribution.
- A healthcare cash back plan enabling you to claim money back on health & wellbeing services.
- 25 days annual leave.
- Access to a suite of Learning & Development training resources from renowned providers.
- A whole host of other benefits including free eyecare vouchers, a ride to work cycle scheme & discounts across varying retailers & services.
If you think you have everything we’re looking for and more, then we’d love to hear from you. Don’t hang around, our closing date for this vacancy is June 27th but we reserve the right to bring this forward if we have many applications.
Contact Detail:
DFL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality & Events Coordinator
✨Tip Number 1
Familiarise yourself with the specific events and race days hosted by The Jockey Club. Understanding their unique offerings will help you demonstrate your enthusiasm and knowledge during any conversations or interviews.
✨Tip Number 2
Network with current or former employees of The Jockey Club or similar organisations. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss your organisational skills and how you've successfully managed multiple projects in the past. Use specific examples that highlight your ability to handle the fast-paced environment of hospitality and events.
✨Tip Number 4
Showcase your customer service experience by preparing anecdotes that illustrate how you've gone above and beyond to ensure client satisfaction. This will resonate well with the role's focus on delivering exceptional experiences.
We think you need these skills to ace Hospitality & Events Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and event coordination. Emphasise any previous roles where you managed events or liaised with clients, showcasing your organisational skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the industry. Mention specific experiences that align with the job description, such as managing client relationships or coordinating events, and express your enthusiasm for working at The Jockey Club.
Highlight Relevant Skills: In your application, clearly outline skills that are crucial for the role, such as communication, organisation, and financial management. Provide examples of how you've successfully used these skills in past positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Hospitality & Events Coordinator role.
How to prepare for a job interview at DFL
✨Know the Company Inside Out
Before your interview, make sure you research The Jockey Club thoroughly. Understand their mission, values, and the events they host. This will not only show your enthusiasm but also help you tailor your answers to align with their goals.
✨Demonstrate Your Organisational Skills
As a Hospitality & Events Coordinator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or events simultaneously. Highlight your attention to detail and how it contributed to a successful outcome.
✨Prepare for Client Interaction Scenarios
Since you'll be liaising with clients, think of scenarios where you've dealt with customer inquiries or issues. Be ready to discuss how you ensured client satisfaction and what steps you took to resolve any challenges.
✨Showcase Your Teamwork Abilities
The role requires collaboration with various teams. Be prepared to share examples of how you've worked effectively in a team setting, particularly in high-pressure situations like events. Emphasise your communication skills and how you contribute to a positive team dynamic.
