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- Tasks: Support clients 24/7 by answering calls and emails, resolving queries efficiently.
- Company: Join a dedicated team providing essential support to residential and commercial properties nationwide.
- Benefits: Enjoy flexible working hours, including nights, with opportunities for overtime during peak times.
- Why this job: Be part of a dynamic environment where your communication skills make a real difference.
- Qualifications: Must be computer literate, with excellent customer service and communication skills.
- Other info: Ideal for those seeking a role that offers both independence and teamwork.
The predicted salary is between 24000 - 36000 £ per year.
The Customer Contact Centre operates 24 hrs a day, 365 days a year. We provide 24/7 support to all our clients Nationwide, from both residential and commercial properties.
The main responsibilities are:
- Answer, process & resolve all telephone calls and email enquiries in an efficient, professional, clear and concise manner
- Identify the eligibility of an emergency and escalate as a call out as and when required
- Enter details of all enquiries onto our bespoke database & update records accordingly
- Document all information according to standard operating procedures and follow instructions
- Manage lone worker functions ensuring any missed calls are escalated to the on-call manager
- Conduct general administrative duties
- A feature of this role is the flexibility to be available to support the business 24/7 for infrequent situations such as severe weather conditions or unplanned surge of incoming calls as well as covering bank holidays, Christmas, annual leave, sickness & weekends.
Skills and Experience required are:
- Knowledge of Microsoft Office & are computer literate
- Understanding of operational workplace methods and practices relevant to Norse
- Excellent interpersonal and communication skills with a professional and polite manner
- Excellent customer service skills, confident and assertive whilst maintaining confidentiality, tact and discretion
- Organised with a methodical and pragmatic approach to work, flexible and adaptable with excellent problem-solving skills
- Ability to work under pressure, prioritising workload with a high level of accuracy and attention to detail
- Decisive with the ability to take proactive action and act on own initiative
- Ability to lone-work but also support and work as part of a team
Contact Detail:
Norse Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Advisor (Nights)
✨Tip Number 1
Familiarise yourself with the specific software and systems used in customer contact centres. Knowing how to navigate databases and manage enquiries efficiently will give you a significant edge during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling difficult situations. Role-playing scenarios can help you articulate your responses clearly and professionally, which is crucial for a Customer Contact Advisor.
✨Tip Number 3
Demonstrate your flexibility and adaptability by preparing examples of how you've successfully managed unexpected challenges in previous roles. This will show that you're ready for the dynamic nature of the job.
✨Tip Number 4
Research common customer service scenarios and best practices. Being knowledgeable about effective problem-solving techniques will not only impress during the interview but also prepare you for real-life situations on the job.
We think you need these skills to ace Customer Contact Advisor (Nights)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Contact Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Emphasise your communication skills, problem-solving abilities, and any experience with Microsoft Office or similar software.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you've successfully handled customer inquiries or worked under pressure in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Norse Group
✨Showcase Your Communication Skills
As a Customer Contact Advisor, excellent communication is key. During the interview, demonstrate your ability to articulate clearly and concisely. Use examples from past experiences where you effectively resolved customer queries or handled difficult situations.
✨Highlight Your Problem-Solving Abilities
This role requires quick thinking and effective problem-solving. Prepare to discuss specific instances where you've successfully navigated challenges or emergencies. Emphasise your methodical approach and how you prioritised tasks under pressure.
✨Familiarise Yourself with the Company’s Operations
Understanding the operational methods relevant to the company will give you an edge. Research their services and be ready to discuss how your skills align with their needs, especially regarding 24/7 support and handling emergencies.
✨Demonstrate Flexibility and Adaptability
The role requires flexibility in working hours and adapting to various situations. Be prepared to talk about your availability and willingness to cover shifts during peak times or emergencies. Share examples of how you've adapted to changing circumstances in previous roles.
