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- Tasks: Provide top-notch customer service and manage a fleet of commercial vehicles.
- Company: Join Enterprise Mobility, a global leader in vehicle rental with a diverse fleet.
- Benefits: Enjoy 25 days holiday, life assurance, and employee discounts.
- Why this job: Gain valuable skills, enjoy career progression, and make a real impact.
- Qualifications: Basic IT skills and excellent communication are essential; no driving license needed.
- Other info: In-person coaching and online training ensure your growth and development.
The predicted salary is between 24000 - 36000 £ per year.
We’re Enterprise Mobility, a family-owned, global portfolio of brands with the largest and most diverse privately-owned fleet in the world. We have a turnover of $35 billion and nearly 90,000 team members. Our network operates the Enterprise Rent-A-Car brand, as well as National Car Rental and Alamo Rent A Car, along with other brands like Enterprise Flex-E-Rent and Enterprise Car Club in over 90 countries and territories.
Join us in our Flex-E-Rent team at our Broxburn Depot. We offer you the freedom to explore your potential and progress your career. Are you ready to make your move?
What division will I be working in? Enterprise Flex-E-Rent is our commercial vehicle rental division, providing tailored services for commercial vehicle hire across the UK and Ireland. Join our team and contribute to our growth.
As part of our depot team, you'll receive in-person coaching and attend online training sessions with our Talent Development team, learning valuable business skills from experienced mentors. Our focus on employee development ensures a comprehensive training experience. The Customer Assistance Representative role offers excellent progression opportunities through our in-house training and development roadmap.
We reward your commitment by offering the chance to increase your salary by £1000 in your first year. Completing each task on the training roadmap will be assessed and accredited by your leadership team, with various knowledge checks and activities to support your learning. Upon completing the roadmap (typically around 10 months), you'll be promoted to Senior Customer Assistance Representative, with further opportunities to join our leadership development program. This will broaden your knowledge in Fleet Logistics, Strategy, Marketing, Revenue Management, HR, and Operations, paving the way for management roles and future career growth within Enterprise.
Hours: 42.5 hours per week, Monday – Friday, from 07:30/8:30 to 16:30/17:30.
Location: Enterprise Flex-E-Rent, 1 Drovers Rd, Broxburn, EH52 5ND.
Role Responsibilities:
- Providing exceptional customer service, supporting operations with administration, managing a fleet of commercial vehicles, developing new business, and maintaining relationships to ensure profitability.
- You will learn to communicate effectively, influence, and build relationships with customers, vendors, and colleagues. Skills in sales, problem-solving, and conflict management will be developed, enabling you to work with local business partners and decision-makers.
Key tasks include:
- Building customer relationships
- Communication via in-person, phone, and email
- Marketing and business development
- Account management duties
- Handling customer requests
- Problem solving
- Working to deadlines
- Administrative tasks
- Managing multiple deadlines and tasks
- Teamwork and independent work in a fast-paced environment
This role offers a chance to see your impact directly. No driving license is required—just the ability to commute to the office. Basic IT skills (Microsoft Excel & Outlook), excellent communication, customer care, and interpersonal skills are essential. You must pass a security check including criminality, financial, and employment references.
Benefits include:
- 25 days paid holiday + public holidays (plus 5 days after 5 years)
- Life assurance (3x salary)
- Disability cover
- Pension plan with stakeholder contribution and profit share
- Relocation assistance
- Employee Assistance Programme
- Volunteer day annually
- Maternity, Paternity, Adoption, Shared Parental Leave
- Discounted personal and family car rentals
- Enterprise Car Club membership discount
- Cycle to work scheme
- Partner discounts
- Promotion from within policy
Contact Detail:
Enterprise Mobility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistance Representative - Broxburn, West Lothian
✨Tip Number 1
Familiarise yourself with the Enterprise Flex-E-Rent brand and its services. Understanding their commercial vehicle rental offerings will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, as this role heavily relies on effective interaction with customers and colleagues. Consider role-playing scenarios where you handle customer inquiries or resolve conflicts to build your confidence.
✨Tip Number 3
Network with current or former employees of Enterprise Flex-E-Rent. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the position.
✨Tip Number 4
Showcase your problem-solving abilities by preparing examples from your past experiences where you've successfully managed challenges. This will highlight your readiness for the fast-paced environment described in the job listing.
We think you need these skills to ace Customer Assistance Representative - Broxburn, West Lothian
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Customer Assistance Representative position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant administrative tasks you've handled. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage multiple tasks effectively.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Enterprise Flex-E-Rent that appeal to you, and explain how your skills and experiences make you a great fit for the team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Enterprise Mobility
✨Research the Company
Before your interview, take some time to learn about Enterprise Mobility and its various brands. Understanding their values, mission, and the specific role of the Flex-E-Rent division will help you tailor your answers and show genuine interest.
✨Prepare for Customer Service Scenarios
As a Customer Assistance Representative, you'll need to demonstrate strong customer service skills. Think of examples from your past experiences where you successfully handled customer inquiries or resolved conflicts, and be ready to discuss them.
✨Showcase Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might be asked to role-play a customer interaction, so be prepared to demonstrate your ability to build rapport and handle requests.
✨Highlight Your Problem-Solving Abilities
The job involves managing multiple tasks and deadlines. Be ready to share examples of how you've successfully solved problems in previous roles, especially in fast-paced environments. This will showcase your ability to think on your feet and adapt to challenges.
