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- Tasks: Support customers with energy improvement projects and resolve their enquiries.
- Company: Join a trusted retrofit installer making homes more energy-efficient since 2016.
- Benefits: Enjoy a full-time role with a Monday to Friday schedule and a supportive team environment.
- Why this job: Be part of a mission to enhance customer satisfaction in the renewable energy sector.
- Qualifications: 2 years in customer service; knowledge of energy solutions is a plus.
- Other info: Work independently while contributing to a positive customer-first culture.
The predicted salary is between 28800 - 43200 £ per year.
Location: West Midlands
Type: Full-time | Monday to Friday, 9:00 AM – 5:00 PM
Overview
Our client, a PAS2030-certified and Trustmark-verified retrofit installer established in 2016, specialises in delivering approved fabric and renewable heating measures to domestic properties. With a skilled and experienced workforce, they have developed a strong reputation as a reliable and reputable specialist within the UK's renewable energy, heating, and insulation sectors. Working in partnership with the Big Six energy companies, local authorities, and housing associations, they focus on making homes warmer, more energy-efficient, and cost-effective for residents.
The Role
A Customer Excellence Officer is required to support the delivery of exceptional service to customers undergoing energy improvement or retrofit works. This role will act as the dedicated point of contact for customer enquiries and complaints, ensuring timely and effective resolution while promoting a seamless and professional customer experience. The successful candidate will play a key role in supporting the wider team, improving service quality, and maintaining high levels of customer satisfaction.
Key Responsibilities
- Act as the first point of contact for customer enquiries and complaints.
- Ensure complaints are handled efficiently and resolved in a timely and appropriate manner.
- Liaise with site-based colleagues to investigate and address customer concerns.
- Maintain accurate and up-to-date records of all customer complaints and resolutions.
- Track and report customer feedback to support continuous service improvement.
- Promote a customer-first culture across the team and contribute to ongoing service development.
Qualifications and Key Skills
- Minimum of 2 years’ experience in a customer service or complaints management role, ideally within the energy, housing, or construction sectors.
- Knowledge of retrofit measures such as wall insulation, heat pumps, and solar panels is advantageous but not essential.
- Strong problem-solving and conflict resolution skills.
- Proficient IT skills, including Microsoft Office and CRM systems.
- Excellent communication and interpersonal abilities, with the capacity to handle sensitive situations empathetically and professionally.
- Highly organised with strong attention to detail.
- Positive, calm, and patient attitude.
- Ability to work independently while managing multiple tasks efficiently.
Customer Excellence Officer employer: Construction Resources Limited.
Contact Detail:
Construction Resources Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Excellence Officer
✨Tip Number 1
Familiarise yourself with the renewable energy sector, especially in relation to retrofit measures like insulation and heat pumps. This knowledge will not only help you understand customer queries better but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios where you handle customer complaints. This will prepare you for the types of situations you might face as a Customer Excellence Officer and show your potential employer that you're ready for the challenge.
✨Tip Number 3
Network with professionals in the energy and housing sectors through platforms like LinkedIn. Building connections can provide insights into the industry and may even lead to referrals or recommendations for the position.
✨Tip Number 4
Research the company’s values and customer service philosophy. Tailoring your approach to align with their mission can set you apart from other candidates and show that you’re genuinely interested in contributing to their customer-first culture.
We think you need these skills to ace Customer Excellence Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or complaints management. Emphasise any roles where you've dealt with customer enquiries, especially in the energy, housing, or construction sectors.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and ability to handle customer complaints. Mention specific examples from your past experiences that demonstrate your commitment to customer satisfaction.
Highlight Relevant Skills: In your application, clearly outline your IT proficiency, particularly with Microsoft Office and CRM systems. Also, mention your strong communication and interpersonal skills, as these are crucial for the role.
Show Enthusiasm for the Role: Express your passion for improving customer experiences and your interest in renewable energy solutions. This will help convey your alignment with the company's mission and values.
How to prepare for a job interview at Construction Resources Limited.
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service or complaints management. Be ready to share specific examples of how you've successfully resolved customer issues, especially in the energy, housing, or construction sectors.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've had to think on your feet to resolve conflicts or challenges. Employers are looking for candidates who can handle sensitive situations with a calm and patient attitude.
✨Familiarise Yourself with Retrofit Measures
While knowledge of retrofit measures like wall insulation, heat pumps, and solar panels isn't essential, having a basic understanding can set you apart. Do some research and be prepared to discuss how these measures contribute to energy efficiency.
✨Emphasise Organisational Skills
As a Customer Excellence Officer, you'll need to manage multiple tasks efficiently. Be ready to explain how you stay organised and maintain attention to detail, especially when handling customer records and feedback.
