Contact Centre Agent- Part Time - Temporary

Job ID:

108374

Job Type:

Full Time

Category:

Retail

Educations:

GCSE

Posted:

2025-06-09

Location:

Marlow, United Kingdom

Job Views:

2

Salary:

GBP Negotiable

Job Description:

Contact Centre Agent – Part Time – Temporary at Partner Retail Services. This role is based in Marlow with hybrid work arrangements.

Responsibilities:

• Working as a key sales channel within PRS, prioritizing customer needs and delivering excellent service.
• Cross-selling to enhance customer experience.
• Identifying customer needs, researching issues, and providing solutions.
• Managing records across call centre databases.
• Utilizing internal training to stay updated on products and processes.
• Providing impeccable customer service.
• Making outbound calls to customers, third parties, and escalation routes as needed.

Requirements:

• Passionate about people and building relationships.
• Ability to prioritize workloads.
• Commercially minded approach.
• Experience in sales is desirable but not essential.
• Experience working towards KPIs in a targeted environment.
• Knowledge of the Samsung ecosystem and interest in technology.
• Confident communicator with good verbal and written skills.
• Computer literate.

Deliverables:

• Providing support via phone, email, chat, and social media.
• Acting as a liaison between customers and stores to enhance experience.
• Navigating various business systems.
• Managing customer escalations.
• Working towards targets in sales, customer satisfaction, and service metrics.
• KPIs include call times, resolution rates, customer satisfaction, sales conversion, and attachment rates.

This job is active and accepting applications. The closing date for applications is 2025-07-09.

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