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For Companies At a Glance
- Tasks: Engage with customers, provide solutions, and enhance their experience through excellent service.
- Company: Join Partner Retail Services, a dynamic company focused on customer satisfaction and innovation.
- Benefits: Enjoy hybrid work options and flexible hours to fit your lifestyle.
- Why this job: Be part of a supportive team that values relationships and offers growth in a tech-savvy environment.
- Qualifications: GCSEs required; sales experience is a plus but not essential.
- Other info: This is a temporary part-time role with opportunities for skill development.
The predicted salary is between 24000 - 36000 £ per year.
Contact Centre Agent - Part Time - Temporary at Partner Retail Services. This role is based in Marlow with hybrid work arrangements.
Responsibilities:
- Working as a key sales channel within PRS, prioritising customer needs and delivering excellent service.
- Cross-selling to enhance customer experience.
- Identifying customer needs, researching issues, and providing solutions.
- Managing records across call centre databases.
- Utilising internal training to stay updated on products and processes.
- Providing impeccable customer service.
- Making outbound calls to customers, third parties, and escalation routes as needed.
Requirements:
- Passionate about people and building relationships.
- Ability to prioritise workloads.
- Commercially minded approach.
- Experience in sales is desirable but not essential.
- Experience working towards KPIs in a targeted environment.
- Knowledge of the Samsung ecosystem and interest in technology.
- Confident communicator with good verbal and written skills.
- Computer literate.
Deliverables:
- Providing support via phone, email, chat, and social media.
- Acting as a liaison between customers and stores to enhance experience.
- Navigating various business systems.
- Managing customer escalations.
- Working towards targets in sales, customer satisfaction, and service metrics.
- KPIs include call times, resolution rates, customer satisfaction, sales conversion, and attachment rates.
This job is active and accepting applications. The closing date for applications is 2025-07-09.
Contact Centre Agent- Part Time - Temporary employer: Partner Retail Services
Contact Detail:
Partner Retail Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent- Part Time - Temporary
✨Tip Number 1
Familiarise yourself with the Samsung ecosystem and its products. This knowledge will not only help you in conversations with customers but also demonstrate your genuine interest in technology, which is a key requirement for this role.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you become more confident in handling customer queries and escalations, which are crucial aspects of the Contact Centre Agent position.
✨Tip Number 3
Get comfortable with using various business systems and databases. Familiarity with these tools will enable you to manage records efficiently and provide better service to customers, aligning with the job's responsibilities.
✨Tip Number 4
Set personal targets for customer satisfaction and sales metrics. By understanding how to work towards KPIs, you'll be better prepared to meet the expectations of the role and show your potential employer that you're results-driven.
We think you need these skills to ace Contact Centre Agent- Part Time - Temporary
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or sales. Emphasise any previous roles where you managed customer relationships or worked towards KPIs.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping people and building relationships. Mention your interest in technology and the Samsung ecosystem, as this aligns with the job requirements.
Showcase Communication Skills: Since the role requires strong verbal and written communication skills, consider including examples of how you've effectively communicated with customers in past roles. This could be through resolving issues or providing information.
Highlight Relevant Experience: If you have experience working in a targeted environment or with KPIs, make sure to mention this. Even if your experience is not directly in sales, any related achievements can demonstrate your ability to meet targets.
How to prepare for a job interview at Partner Retail Services
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples of how you've gone above and beyond to meet customer needs in previous roles, as this will resonate well with the interviewers.
✨Demonstrate Your Communication Skills
As a Contact Centre Agent, strong verbal and written communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where you successfully resolved customer issues.
✨Familiarise Yourself with the Samsung Ecosystem
Since knowledge of the Samsung ecosystem is important for this role, take some time to research their products and services. Being able to discuss these during your interview will show your genuine interest in technology and readiness for the job.
✨Prepare for KPI-Related Questions
Expect questions about how you handle targets and KPIs. Think of specific examples from your past experiences where you met or exceeded sales goals or customer satisfaction metrics, as this will demonstrate your ability to thrive in a targeted environment.
