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For Companies At a Glance
- Tasks: Assist customers with inquiries, resolve issues, and process orders efficiently.
- Company: Strive is a leading UK recruiter in Supply Chain & Logistics management.
- Benefits: Enjoy a competitive salary, excellent benefits, parking, pension, and life insurance.
- Why this job: Join a rapidly growing company with opportunities for career advancement and a supportive culture.
- Qualifications: Customer service experience and proficiency in MS Office are essential.
- Other info: This role offers a chance to work in a dynamic environment with a focus on client satisfaction.
The predicted salary is between 23280 - 34560 Ā£ per year.
Strive are a UK wide Supply Chain & Logistics management recruiter. Please visit strive.co.uk for additional roles across engineering, production, warehouse & transport operations.
Customer Service Support Leader
Monday - Friday 8.30am - 5.00pm [8hr working day] cĀ£29k + Excellent Benefits inc Parking + Pension + Life Insurance + Prospects
Avonmouth BS11 9HS
Client Profile
Our client is a multi-site distribution company [technical products] who are now expanding abroad. The product range is vast & supplied via multi-channel routes to both domestic & business-to-business sectors. This rapid growth has led to a variety of new roles including the need for more client support.
Role Summary
- Customer Assistance: Respond to incoming customer inquiries promptly, efficiently, and courteously via phone, email.
- Issue Resolution: Identify customer issues and concerns, troubleshoot problems, and guide customers through appropriate solutions. Utilise available resources and tools to resolve customer complaints.
- Product/Service Knowledge: Develop a comprehensive understanding of the company's products.
- Order Processing: Assist customers with order placement, tracking, cancellations, and modifications. Ensure that customers receive a smooth and seamless buying experience.
- Up-Selling: Identify opportunities to promote additional products that will benefit the customer.
- Professional Communication: Exhibit a friendly, empathetic, and professional communication style. Ensure that customers feel valued and respected throughout their interactions with the company.
Experience required: The ideal candidate will have worked closely with clients in a fast-moving operation dealing with order queries, processing, cross-selling where needed. Therefore, customer service experience is essential as is knowledge of MS Office packages & excellent communication skills.
This is a fantastic opportunity we look forward to your application.
Strive Supply Chain Limited [& associated businesses] acts as an employment agency on behalf of external employers for the provision of permanent staff.
Contact Detail:
Lanesborough Elementary School Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Customer Service Coordinator
āØTip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will not only help you answer customer inquiries more effectively but also demonstrate your commitment to the role during interviews.
āØTip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common customer scenarios with a friend can help you feel more confident in handling inquiries and resolving issues.
āØTip Number 3
Research common customer service tools and software that may be used in the role. Being familiar with these tools can give you an edge and show that you're proactive about learning the necessary skills.
āØTip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application š«”
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Service Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant customer service experience. Use bullet points to detail your achievements and responsibilities in previous roles, particularly those that demonstrate your ability to handle inquiries and resolve issues.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you've successfully managed customer inquiries and resolved issues in the past, showcasing your communication skills and product knowledge.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Lanesborough Elementary School
āØKnow the Company Inside Out
Before your interview, make sure to research the company thoroughly. Understand their products, services, and recent developments, especially regarding their expansion abroad. This knowledge will help you answer questions confidently and show your genuine interest in the role.
āØDemonstrate Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Be ready to discuss how you've handled difficult situations, resolved complaints, and ensured customer satisfaction. This will showcase your ability to thrive in a fast-paced environment.
āØPractice Professional Communication
Since the role requires excellent communication skills, practice articulating your thoughts clearly and professionally. You might want to conduct mock interviews with a friend or family member to refine your communication style and ensure you come across as friendly and empathetic.
āØBe Ready for Role-Specific Questions
Anticipate questions related to order processing, troubleshooting, and up-selling. Think about how you would approach these tasks and be prepared to discuss your strategies. This will demonstrate your readiness for the responsibilities of the Customer Service Coordinator position.
