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For Companies At a Glance
- Tasks: Help customers by answering questions and resolving issues with a positive attitude.
- Company: Join a team that values communication, collaboration, and continuous improvement.
- Benefits: Gain skills, enjoy a supportive environment, and work with flexible hours.
- Why this job: Make a real impact by building trust and enhancing customer experiences.
- Qualifications: Strong communication skills and a customer-first mindset are essential.
- Other info: This is a 12-month Fixed Term Contract based in Kidderminster.
The predicted salary is between 24000 - 36000 £ per year.
Are you someone who loves helping people and solving problems? If yes, keep reading. As a Customer Service Advisor you’ll be the first point of contact for customers and visitors, answering questions, resolving issues, and making sure every interaction is a positive one. You’ll use a variety of communication methods and tools to keep things running smoothly and professionally.
The role isn’t just about answering phones, it’s about building trust with our customers. You’ll be supported to grow your skills, stay up to date with our products and systems, and contribute to a team that values open communication, collaboration and continuous improvement.
If you’ve got a “customer first” mindset, strong communication skills, and enjoy working independently and as part of a team, we’d love to hear from you.
This role is based on site in Kidderminster as a 12 month Fixed Term Contract and will require flexibility to work 1 weekend in 9.
Ready for your next role. Apply Now!
Customer Service Advisor employer: Specsavers
Contact Detail:
Specsavers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with our products and services before the interview. This will not only help you answer questions confidently but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This can help you articulate your thoughts clearly and effectively, which is crucial for a Customer Service Advisor.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you've successfully resolved customer issues. This will highlight your capability to handle similar situations in our team.
✨Tip Number 4
Demonstrate your 'customer first' mindset by researching common customer service challenges and thinking about how you would address them. This proactive approach will impress us during the selection process.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Use specific examples that demonstrate your problem-solving skills and ability to build trust with customers.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping people and solving problems. Mention how your communication skills align with the company's values of open communication and collaboration.
Showcase Your Flexibility: Since the role requires flexibility to work weekends, mention any previous experience where you successfully adapted to changing schedules or worked in a team environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Specsavers
✨Show Your Passion for Helping Others
As a Customer Service Advisor, it's crucial to demonstrate your enthusiasm for helping people. Share specific examples from your past experiences where you successfully resolved customer issues or went above and beyond to assist someone.
✨Communicate Clearly and Confidently
Strong communication skills are key in this role. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to questions.
✨Familiarise Yourself with the Company’s Products
Before the interview, take some time to research the company and its products. Being knowledgeable about what they offer will not only impress the interviewer but also help you answer questions more effectively.
✨Emphasise Teamwork and Collaboration
Since the role involves working as part of a team, be prepared to discuss your experiences in collaborative environments. Highlight how you contribute to team success and how you handle conflicts or challenges within a group.
