Microsoft 365 Lead Developer

At Serco, we unite the right people, technology, and partners to solve some of the world\’s most pressing and complex challenges. From defence and space to healthcare, justice, transport and beyond, our UK operations deliver critical services across government sectors—driven by expertise in service design, programme management, engineering, and more.

About the role

The Lead Microsoft Developer is responsible for leading both technically and at times, teams of developers in an agile software development environment with the designing, developing, and implementing solutions within the Microsoft ecosystem as the practice evolved. You may help us recruit these specialists and ensure that we’re building our capability and capacity to continually deliver value to our customers.

Key Accountabilities

• Lead a team of developers to deliver high-quality Microsoft solutions (including SharePoint, Teams, Power Platform, and Azure) aligned with business needs.
• Collaborate with cross-functional teams, including product owners and stakeholders, to define and deliver technical solutions.
• Provide hands‑on development support while guiding the team on best practices and modern development standards.
• Inspire, mentor, and coach team members, fostering a culture of quality and continuous learning.
• Balance strategic product value with the delivery of sustainable and well‑architected solutions.
• Adapt leadership focus across people management, architecture, development, and product strategy based on evolving needs.
• Actively contribute to the continuous improvement of team capability, tools, and practices.
• Maintain high attention to detail and ensure the accuracy and consistency of technical outputs.
• Champion collaboration and knowledge sharing across the Microsoft and Dynamics teams.

Skills & Experience

• Microsoft & Power Platform Expertise: 5+ years\’ experience developing and customising solutions using Power Apps, Power Automate, Power BI, Co‑Pilot Studio, and SharePoint; Dynamics experience is a plus.
• Technical Proficiency: Strong knowledge of Power Platform ALM, Azure DevOps (including GIT, deployment pipelines, releases and wikis), Microsoft APIs, RESTful services, Power FX, JavaScript, HTML, CSS and familiarity with C#, and SQL.
• Azure & Integration Skills: Proficient in Azure services and experienced in integrating data using Dataverse, APIs, and connectors; skilled in large‑scale data migration and management.
• UI/UX Design: Ability to design intuitive, accessible, and engaging user interfaces, with sound understanding of UX/UI principles.
• Security & Compliance: Solid understanding of Power Platform security features, data governance, and compliance standards in enterprise environments.
• DevOps & Delivery: Experienced in working within DevOps frameworks and Agile environments, ensuring robust, maintainable, and scalable solution delivery.

Why Serco:

Serco’s purpose is to impact a better future – we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than , colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.

In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won’t be hard to find. You\’ll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

• days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme
• Flexible working options.
• Free onsite parking.
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.