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- Tasks: Lead a global team to build and improve IT services from scratch.
- Company: Join a dynamic social network with a focus on innovative IT solutions.
- Benefits: Enjoy a 15% bonus, private healthcare, and 25 days holiday plus bank holidays.
- Why this job: Transform an immature ITSM function and make a real impact globally.
- Qualifications: Experience in managing IT services for 4000+ users; ITIL qualified preferred.
- Other info: Hybrid working model with opportunities for professional growth.
The predicted salary is between 80000 - 87500 £ per year.
You’ll be landing in an immature ITSM environment and be responsible for building it from scratch. Your role is global and will be utilizing ServiceNow across 5000 users in the UK, US, India, and Italy.
Location: Bath (HQ)
Working Pattern: Hybrid – 3 days on site
Salary: £80,000 – £87,500
Job Benefits:
- 15% Bonus
- Pension Scheme up to 9%
- Private Healthcare
- Cycle to work scheme
- Share Scheme
- Free Parking
- 25 Days Holiday + 8 Bank Holidays
- Holiday Buy & Sell Scheme
Key Responsibilities:
- The Global IT Operations Manager is responsible for leading a team of global, multi-disciplinary IT service delivery professionals in managing and continually improving the company's IT services.
- You will build and transform a global ITSM function from an immature state.
- Service Strategy Management: Collaborate with the IT Leadership Team (ITLT) to define and implement a strategic IT Services Roadmap for the development and improvement of the Global IT Service Desk, L2 Application/Infrastructure/EUC Support, and Service Management Processes.
- Service Design/Transition/Operation/Improvement Management: Design and transition IT services into operation in line with business requirements and the Group IT strategy. Document and communicate service performance levels/KPIs and resolve service issues through defined processes, procedures, and education.
- Business/Supplier Relationship Management: Build and maintain relationships within the company's global IT user base, business owners, and key stakeholders to deliver excellent Global IT Services. Manage relationships with external IT Suppliers and service providers.
- Finance Management: Manage IT Service Delivery costs within the agreed budget; identify and implement opportunities for cost efficiencies and reductions.
- Service Issues and Risk Management: Develop and implement strategies to document and mitigate issues and risks, enhance redundancy, and ensure business continuity in the event of technical failures.
What We Are Looking For:
- Significant experience managing, delivering, and improving 24/7/365 IT Services to at least 4000 IT users across multiple time zones within a global IT organization.
- ITIL V3/V4 qualified at Practitioner, Manager, or Expert level with a solid understanding of all core service management processes.
- Stakeholder management skills – engaging and motivating others.
- Customer and business focused at all times.
- Experience in effective IT project management, resource management, issue/risk management, workload prioritization, and budget management.
If you’d like to build and transform a global ITSM function from an extremely immature state, please apply for more details.
Global IT Operations Manager employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global IT Operations Manager
✨Tip Number 1
Familiarise yourself with ServiceNow and its functionalities, as this role heavily relies on it. Consider taking a short course or certification to demonstrate your commitment and understanding of the platform.
✨Tip Number 2
Highlight your experience in building ITSM functions from scratch during networking opportunities. Engage with professionals in the field through LinkedIn or industry events to share insights and learn about best practices.
✨Tip Number 3
Prepare to discuss your stakeholder management skills in detail. Think of specific examples where you've successfully engaged and motivated teams or clients, as this will be crucial for the role.
✨Tip Number 4
Research the company’s current IT services and any recent changes or challenges they may have faced. This knowledge will help you tailor your discussions and show that you're proactive and genuinely interested in their operations.
We think you need these skills to ace Global IT Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing IT services, particularly in a global context. Emphasise your ITIL qualifications and any specific achievements in service delivery or improvement.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for building an ITSM function from scratch. Mention your understanding of the challenges involved and how your skills align with the company's needs.
Highlight Stakeholder Management Skills: Given the importance of stakeholder management in this role, provide examples of how you've successfully engaged and motivated teams or clients in previous positions.
Showcase Project Management Experience: Detail your experience in IT project management, including any specific projects that demonstrate your ability to manage resources, budgets, and risks effectively.
How to prepare for a job interview at TN United Kingdom
✨Understand ITSM Fundamentals
Make sure you have a solid grasp of IT Service Management (ITSM) principles, especially if you're going to be building it from scratch. Brush up on ITIL V3/V4 concepts and be ready to discuss how you would apply them in a global context.
✨Showcase Stakeholder Management Skills
Prepare examples that demonstrate your ability to engage and motivate stakeholders. Think about past experiences where you've successfully built relationships with both internal teams and external suppliers, as this will be crucial for the role.
✨Highlight Your Project Management Experience
Be ready to discuss your experience in managing IT projects, particularly in a global setting. Share specific instances where you effectively managed resources, prioritised workloads, and handled budgets to achieve successful outcomes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in service issues and risk management. Think through potential challenges you might face in an immature ITSM environment and how you would address them.
