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- Tasks: Lead the Front of House team, ensuring top-notch guest service and smooth operations.
- Company: Join Killeavy Castle Estate, an award-winning hotel known for its exceptional hospitality.
- Benefits: Enjoy flexible working hours and potential accommodation options.
- Why this job: Be part of a dynamic team in a fast-paced environment with opportunities for growth.
- Qualifications: Must have 2+ years in a supervisory role at a 4/5-star property.
- Other info: Ideal for those who thrive on customer interaction and problem-solving.
The predicted salary is between 30000 - 42000 £ per year.
Killeavy Castle Estate is seeking a Front Office Manager for this award-winning hotel. The Front Office Manager will primarily be responsible for all aspects of the day-to-day operation of the Front of House and Reception area function. To be successful in this role the ideal candidate will enjoy the prospect of working in a fast-paced, busy working environment and, ideally, have experience in a busy 4* property.
Key Duties and Responsibilities:
- To ensure that service levels are maintained to the highest degree and particular attention is paid to client care to ensure that all guests receive the highest quality of service and attention.
- A thorough knowledge of the PMS systems is required to ensure correct procedures are always followed.
- Ensure the front of house team provide a professional and warm welcome to all guests.
- Ensure that all Reception team are trained and are fully conversant with all aspects of Hotsoft PMS.
- Collate and deliver accurate reports on all aspects of reception on request from senior management.
- Prepare weekly rosters.
- Ensure that all desks are appropriately manned to ensure service levels are met, ensuring adequate cover for any staff absences.
- Actively manage and develop the reception team including the day and night porterage department.
- Have a thorough understanding of all requirements of the check in/out process (confirm booking, length of stay, packages, etc.).
- Handle all guest enquiries and complaints in a professional manner.
- Ensure all cash, guest charges, floats and till procedures are carried out in accordance with company policy.
- Lead and assist in the smooth running of the front office desk during own shift.
- Duty management shift as required.
To work with the Management team to optimise profits and increase sales, promote new and diverse business. Provide support to the senior management for all hotel operations and work directly with and support all Heads of Departments in all aspects of the running of Killeavy Castle Estate.
Key Skills and Experience include:
- Previous experience in a similar role in a 4/5-star property.
- Minimum 2 years in a supervisory role.
- Excellent customer focused manner at all times.
- Proactive positive attitude and must possess strong strategic thinking skills.
- The ability to communicate effectively at all levels.
- A good eye for detail and a desire to take responsibility, through to resolution, for issues and concerns generated by our guests.
- Flexibility with working hours is essential.
Front Office Manger - (Accommodation optional) employer: Killeavy Castle Estate
Contact Detail:
Killeavy Castle Estate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manger - (Accommodation optional)
✨Tip Number 1
Familiarise yourself with the Hotsoft PMS system, as it's crucial for the role. If you have experience with similar property management systems, highlight that during your interactions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled guest complaints or enhanced guest experiences in previous roles. This will demonstrate your proactive approach to client care.
✨Tip Number 3
Network within the hospitality industry, especially with professionals who have worked in 4 or 5-star properties. They can provide insights and possibly refer you, increasing your chances of landing an interview.
✨Tip Number 4
Be ready to discuss your leadership style and how you've successfully managed teams in fast-paced environments. Prepare specific examples that illustrate your ability to train and develop staff effectively.
We think you need these skills to ace Front Office Manger - (Accommodation optional)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly in front office management. Emphasise your previous roles in 4/5-star properties and any supervisory experience you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive attitude. Mention specific examples of how you've handled guest enquiries or complaints effectively in the past.
Highlight Relevant Skills: In your application, clearly outline your knowledge of PMS systems, particularly Hotsoft, and your ability to train and manage a team. This will demonstrate your readiness for the role.
Showcase Your Flexibility: Since flexibility with working hours is essential, mention your availability and willingness to work varied shifts. This shows that you are adaptable and ready to meet the demands of a busy hotel environment.
How to prepare for a job interview at Killeavy Castle Estate
✨Showcase Your Customer Service Skills
As a Front Office Manager, your ability to provide excellent customer service is crucial. Prepare examples of how you've handled guest complaints or gone above and beyond for customers in previous roles. This will demonstrate your commitment to client care.
✨Familiarise Yourself with PMS Systems
Since a thorough knowledge of PMS systems is required, make sure you understand the basics of Hotsoft PMS or similar systems. If possible, practice using a demo version or review online resources to show your initiative and readiness to learn.
✨Prepare for Team Management Questions
Expect questions about team management and training. Think of specific instances where you've successfully led a team or improved team performance. Highlight your proactive approach and how you foster a positive working environment.
✨Demonstrate Flexibility and Adaptability
Given the fast-paced nature of the role, be ready to discuss how you've adapted to changing circumstances in previous jobs. Share examples that showcase your flexibility with working hours and your ability to manage multiple tasks effectively.
