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- Tasks: Be the go-to person for customer queries and manage assessments with precision.
- Company: Join NCFE, a leader in education with over 170 years of experience.
- Benefits: Enjoy flexible working, generous leave, and a wellbeing fund to support your growth.
- Why this job: Make a real impact on learners' lives while thriving in a vibrant, inclusive culture.
- Qualifications: Strong communication, organisational skills, and a passion for learning are essential.
- Other info: Hybrid working options and early finishes on Fridays to kickstart your weekend!
The predicted salary is between 20000 - 30000 £ per year.
Overview Contract: Permanent Location: Quorum Business Park, Newcastle upon Tyne Hours per week: 37 Salary: £24,242.40 About the role We\’re excited to be looking for a Customer Success Officer to join our EPA Customer Success team. The purpose of NCFE EPA is to deliver positive, fair and rigorous End Point Assessments to apprentices across England whilst upholding compliance with regulatory requirements. The NCFE Team is responsible for managing and maintaining the integrity of End Point Assessment and providing positive experiences to the recipients of this service. How you\’ll make an impact: Acting as the first point of contact for customers, handling incoming and outgoing calls, managing correspondence via mailboxes, and addressing general enquiries for the EPA department Carrying out gateway audits and providing feedback to customers Allocating and scheduling assessments and maintaining accurate records Working with the Relationship Team to highlight and feedback key trends to support customer engagement Ensuring all tasks are completed in line with agreed Service Level Agreements (SLAs), Key Performance We\’d love to hear from you if you offer the following: Effective communication skills, both verbal and written with the ability to manage queries professionally and effectively. Strong organisational skills with attention to detail and accuracy in maintaining records. A flexible and adaptable approach and enthusiasm to develop new skills and knowledge Strong IT skills Feeling inspired? Read the full Job Description to find out more. What will we offer you in return? Below are just some of the fantastic benefits we’ll offer you to support you both professionally and personally. You can also visit our Benefits page which covers financial, physical and mental health support, time off and your development. Annual leave starting at 25 days and increasing up to 30 days with length of service 8 bank holidays and an additional 3 days off during the Christmas closure YOU celebration day to celebrate your birthday or another life event YOU hour allowing you one hour per month to spend time on something that promotes your wellbeing Learning and Wellbeing fund of up to £200 per year £400 towards any NCFE accreditedqualificationsper year Up to 20 Volunteering hours per year Flexible working culture with a hybrid working approach Early finish on a Friday at 4:30pm to start your weekend early Health cash plan through Westfield to claim towards health costs such as dental and optical Tech and Home scheme with savings at Currys and IKEA Employee Assistance Programmewith a confidential helpline and access to face to face and telephone counselling Pension of up to 9% employer contribution when you contribute 3% Death in service payment worth 4 x your salary In addition to our benefits package, Our Colleague Experience Charter sets out the unique experience you can expect when working at NCFE, to enable a thriving, engaged culture. You can find out more about our Colleague Experience Charter and working life at NCFE. Shape real change with an NCFE career Imagine a career where your contributions affect not only what people learn, but the way that learningis developed and delivered. With over 170 years of education experience our core purpose remains at the heart of the organisation – to promote and advance learning to create a fairer, more inclusive society, making sure no learner is left behind. Want to know more? Take a lookat our websitehttps://www.ncfe.org.uk/ How to apply Before applying, please note that we require all candidates to be able to demonstrate proof of Right to Work in the UK. Ready to join us and shape real change? Apply with your CV if you have the commitment to excel in this position. Closing Date: Tuesday 17 June 2025 Interview Date: Tuesday 24 June 2025 Equality, Diversity and Inclusion (EDI) statement We\’re committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve. We do not discriminate against anyone due to their gender, sexuality, race, age, religion, beliefs, identity, social background, visible or hidden disability, or neurodiversity. Instead, we pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enables everyone\’s voice to be heard. #J-18808-Ljbffr
Customer Success Officer employer: Northern Advisory Council for Further Education
Contact Detail:
Northern Advisory Council for Further Education Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Officer
✨Tip Number 1
Familiarise yourself with the End Point Assessment process and the role of a Customer Success Officer. Understanding the specifics of how assessments are conducted and the regulatory requirements will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've effectively managed customer queries in the past. Be ready to discuss specific situations where your communication made a positive impact on customer satisfaction.
✨Tip Number 3
Highlight your organisational skills by discussing any experience you have with maintaining records or managing schedules. Consider sharing tools or methods you use to stay organised, as this is crucial for the role.
✨Tip Number 4
Demonstrate your adaptability by preparing to discuss times when you've had to learn new skills quickly or adjust to changing circumstances. This will show that you're flexible and eager to grow within the role.
We think you need these skills to ace Customer Success Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Success Officer role. Focus on your communication skills, organisational abilities, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of the job description that resonate with you and explain how your background makes you a great fit.
Highlight Relevant Skills: In your application, emphasise your effective communication skills, attention to detail, and IT proficiency. Provide examples of how you've successfully managed customer queries or maintained records in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Northern Advisory Council for Further Education
✨Showcase Your Communication Skills
As a Customer Success Officer, effective communication is key. Prepare to demonstrate your verbal and written communication skills during the interview. Think of examples where you've successfully managed customer queries or resolved issues.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities. Be ready to discuss how you maintain accurate records and manage multiple tasks efficiently. Share specific instances where your attention to detail made a difference in your previous roles.
✨Demonstrate Flexibility and Adaptability
The ability to adapt to changing situations is crucial. Prepare to talk about times when you've had to adjust your approach or learn new skills quickly. This will show that you're enthusiastic about personal development and can thrive in a dynamic environment.
✨Familiarise Yourself with NCFE's Values
Understanding the company's mission and values can set you apart. Research NCFE's commitment to education and inclusivity, and be prepared to discuss how your personal values align with theirs. This shows genuine interest and helps you connect with the interviewers.
