Customer Delivery Driver - Cheltenham Superstore

Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.

We offer new colleagues a minimum of 16 guaranteed hours each week, but we also welcome candidates who want to work fewer hours (minimum 12).

Availability windows

• Wed 13:00–22:00
• Fri 13:00–23:00
• Sat 13:00–23:00

About the role

As the face of Tesco on the road, you will deliver customers’ shopping trips, meeting and talking to customers in their homes daily. The role goes beyond driving: it’s about helping others and delivering great service with a smile.

Responsibilities

• Ensure the van and trays are clean and tidy, kept organised.
• Leave the back yard clean and clear of rubbish, picking up litter as needed.
• Wash trays as part of the tray wash process.
• Load the van, checking roadworthiness.
• Talk to the customer about any changes to their order, including short code items and substitutions, offering refunds for items that upset them.
• Take care of products and deliveries as if they were my own.
• Explain to the customer that they will not be charged any more for substitutions.
• Deliver during the customer’s time slot.
• Call the customer before arriving at their property if early.
• Call the store/centre if running 30 or more minutes late.

Requirements

• Build relationships with colleagues to create team spirit.
• Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say “Thank you.”
• Act quickly to respond to changing needs of customers and embrace change within my store.
• Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
• Share ideas with my Manager and other colleagues on how we can improve our store for customers.
• A valid UK/EU/EEA driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

Benefits

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank holidays).
• Request flexible working from day one.
• Get 10% off and 15% at payday weekends – save up to £2,000 a year with Colleague Clubcard, with an added card to share with family.
• Access to free wellbeing services.
• Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5%.
• Benefits to suit you – from discounts and shares to cycle to work schemes.
• Uniform provided; policies to support you for all life’s moments.
• Access to colleague networks providing a space for colleagues to come together from a range of backgrounds.

About Us

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is “Serving our customers, communities and planet a little better every day.”

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. We are a place where Everyone’s Welcome.

We welcome chats about flexible working. Some people are at the start of their careers, some want freedom to do the things they love. Others are going through life‑changing moments such as becoming a carer, nearing retirement, adapting to parenthood, or something else. Talk to us throughout your application about how we can support.

We are proud to have been accredited Disability Confident Leader and committed to a fully inclusive recruitment process. For further information on the accessibility support we can offer, please click here (link).

Please note Tesco will only recruit individuals who have passed the school leaver’s age. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or in areas such as warehouse, beer, wine and spirits, counters, bakery and driving roles. On high‑volume occasions some roles may close earlier than advertised.