Business Relationship Manager

This is an exciting permanent role and opportunity to work within the Business Relationship Management Team to make a positive impact on the business. The Business Relationship Manager has trusted relationships with Directors, Senior Managers, and business partners across the organisation. They help these stakeholders to embrace digital solutions and new ways of working to drive greater efficiencies and meet their business priorities. The Business Relationship Manager ensures that the complex needs of each area of the business are understood, prioritised, and incorporated into multi-year plans and that progress is well-communicated throughout any new implementations of technology.

As the role holder, your key responsibility is to ensure customer satisfaction by coordinating the delivery of services to our key internal customers. This involves playing a vital role in creating sustainable customer relationships by acting as the connector - forging productive connections between our business partners and our provider resources. Success is helping to facilitate high levels of service for your line of business in terms of service management, incident & change management, innovation & continual service improvement, and the ongoing delivery of customer value through projects.

Acting as the single point of focus for business areas across the Club, you will understand business challenges and priorities and act as the trusted advisor when it comes to service and technology solutions. You will be responsible for helping to capture, stimulate, prioritise, and shape business demand and lead value delivery to your line of business. You will be responsible for aligning, producing, and mapping this activity to a multi-year plan and strategy for your line of business tracking program and project execution while working with the project and portfolio management teams.

The Business Relationship Manager role will help create a culture of value management and will work to increase the understanding by their business partners about how the provider services and solutions can create business value. All of this will be achieved by working cross-functionally to successfully align, plan both technical and business initiatives, from conception through to delivery following corporate governance processes to achieve Club objectives and goals.

• Work with the Product Owner, Line of Business, and Solution Centre Teams to define, produce, and maintain the multi-year roadmap for your Line of Business, helping to synchronise IT and business strategy by focusing on the components and requirements that enable critical business processes aligned to the Club’s goals and objectives.
• Build, manage, motivate, direct, and support a cross-functional delivery team by developing a clear vision of success and nurturing strong relationships and trust within the team.
• Understand and capture demand for different types of work e.g., strategic, tactical, and align to Line of Business goals and objectives.
• Manage the delivery process to deliver value early and often, optimise the flow to deliver faster, and use fast feedback to drive quality improvements to the value stream and product/s.
• Lead the collaborative, dynamic planning process - prioritising the work that needs to be done against the capacity and capability of the team.
• Continuously check that the project deliverables innovatively deliver business and technical change that drive forward the Club’s transformation.
• Responsible for establishing and managing the Line of Business Board where it:

• Ensures that delivery and spend are accurately monitored, managed, and reported.
• Ensures that monitoring and reporting of overall operations and change progress takes place and that corrective action, as appropriate, is taken to ensure that deliverables are produced on time and within budget.
• Has a rolling multi-year view of business plan and budget requirements.
• Ensures that delivery of planned value/benefits can be delivered and monitored and formally reviewed.
• Ensures that risks and issues are actively and effectively managed.
• Definition of and delivery against KPIs and other performance reports.

• Stakeholder management at all levels of an organisation.
• Able to demonstrate a proactive approach to driving and implementing change.
• Experience and practical knowledge of multi-skilled Agile delivery techniques.
• Experience of leading/managing/developing multi-disciplinary, cross-functional teams to deliver against agreed business strategy/plans.
• Excellent leadership skills to manage upwardly to senior executives as well as motivate core team members through matrix management.
• Business and technical change/transformation experience.
• Proven track record of successful programme delivery of customer value through change be it Agile or waterfall.
• Thorough knowledge of MS Project or alternative planning tools.
• Proven presentation and negotiation skills.
• Demonstrable verbal and written communication skills.
• Demonstrable analytical skills.
• Understanding of the application development lifecycle.

• Ability to communicate & influence at all levels across the business.
• Proactive, driven to deliver and succeed.
• Performance-oriented team player who is committed to achieving results.
• Champions an environment that actively encourages creative ideas and experimentation that allows others to think differently.
• Solid documentation, management, and attention to detail skills.
• Impactful, able to make a significant difference in terms of delivery and influencing key decisions.
• Team player who is highly committed to achieving results.
• Willingly shares information with team members and user management.
• Fosters effective relationships within assigned team, enhancing overall team collaboration and communication.
• Good leadership qualities and people management skills.
• Listens actively.
• Ability to foster motivation within the project team to meet tight deadlines.
• A results-oriented completer finisher.
• Exhibits strong initiative and strong analytical thinking.
• Good problem-solving skills.
• Ability to achieve goals despite obstacles through innovative thinking.

The Caravan and Motorhome Club is committed to employing a diverse workforce. All applications are treated equally and we recruit purely on the basis of skills and experience. We know our greatest strength is our people, so differences are celebrated, and we strive to create an environment where colleagues feel respected and valued for their unique potential.

To apply for this role just send your up-to-date CV and a covering letter to our Head Office recruitment team.