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- Tasks: Join our IT team to provide top-notch tech support and troubleshoot issues.
- Company: Ronald Fletcher Baker LLP is a dynamic law firm with a growing Digital & IT team.
- Benefits: Enjoy 25 days holiday, a contributory pension, and a salary of £25,000 – £30,000 pa.
- Why this job: Be part of a supportive team and grow your skills in a challenging environment.
- Qualifications: 1-2 years in IT support, knowledge of networking, and strong problem-solving skills required.
- Other info: This role is primarily based in Manchester with travel to other offices in England.
The predicted salary is between 25000 - 30000 £ per year.
Ronald Fletcher Baker LLP is currently seeking a highly motivated IT Technician to join our growing Digital & IT team. The IT Support Technician will work closely with the IT team to maintain and support all fee earners globally. In this role, you will be the first point of contact for our employees, providing prompt and effective technical support for a range of IT issues. Primarily based in the Manchester office, the IT Support Technician will be required to travel to existing offices throughout England and assist onsite in their areas as needed.
Key Responsibilities:
- Provide first-line technical support:
- Diagnose and resolve hardware issues (desktops, laptops, printers, peripherals).
- Troubleshoot software issues (Microsoft Office Suite, operating systems, common applications).
- Resolve network connectivity problems (Wi-Fi, DNS, LAN).
- Basic Azure AD administration (password and multi factor resets)
- Assist with mobile device support (iOS and Android).
- Maintain and update IT documentation: Maintain and update internal knowledge base with troubleshooting steps and solutions.
- Assist with IT projects: Participate in IT projects as required (e.g., hardware upgrades, software deployments).
- General administrative support: ensuring the office is appropriately organised, general assistance.
- Provide technical training: To provide technical training on our system to new starters and other employees as necessary.
- Desktop support: Image and deploy new workstations, provide remote support to users.
Requirements:
- 1-2 years of experience in an IT Support role.
- Knowledge of basic networking concepts (TCP/IP, DNS, DHCP).
- Experience with common software applications (Microsoft Office Suite, Windows, web browsers).
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
Benefits:
- £25,000 – £30,000 pa
- 25 days holiday plus Bank Holidays
- Contributory pension
- Opportunity to grow within the IT department
- Dynamic and challenging work environment
- Supportive and collaborative team
Working Hours: 8:30 AM – 4:30 PM, Monday – Friday
Location: Manchester, Office Based
Ronald Fletcher Baker LLP | Information Technology Support Technician employer: Ronald Fletcher Baker LLP
Contact Detail:
Ronald Fletcher Baker LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ronald Fletcher Baker LLP | Information Technology Support Technician
✨Tip Number 1
Familiarize yourself with the specific software and hardware mentioned in the job description. Since you'll be providing support for Microsoft Office Suite and various operating systems, having hands-on experience or certifications can really set you apart.
✨Tip Number 2
Brush up on your networking knowledge, especially TCP/IP, DNS, and DHCP. Being able to demonstrate your understanding of these concepts during an interview will show that you're ready to tackle network connectivity issues head-on.
✨Tip Number 3
Prepare to discuss your previous experiences in IT support. Think of specific examples where you successfully diagnosed and resolved technical issues, as this will highlight your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Since the role involves training new starters, consider how you would approach teaching technical concepts. Being able to communicate complex information clearly is key, so think about how you can showcase your communication skills during the interview.
We think you need these skills to ace Ronald Fletcher Baker LLP | Information Technology Support Technician
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Support Technician position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize relevant experience in IT support, particularly focusing on your troubleshooting skills and any experience with hardware and software mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your problem-solving abilities. Mention specific examples of how you've successfully resolved technical issues in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT role.
How to prepare for a job interview at Ronald Fletcher Baker LLP
✨Show Your Technical Skills
Be prepared to discuss your experience with hardware and software troubleshooting. Bring examples of issues you've resolved in the past, especially those related to Microsoft Office Suite and network connectivity.
✨Demonstrate Communication Skills
Since you'll be the first point of contact for employees, it's crucial to showcase your communication skills. Practice explaining technical concepts in simple terms, as you may need to assist non-technical staff.
✨Highlight Team Collaboration
Emphasize your ability to work both independently and as part of a team. Share experiences where you collaborated with others on IT projects or provided support to colleagues.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of common IT issues and how you would approach resolving them, particularly in a fast-paced environment.
