Customer Delivery Driver/Picker

Overview

This position is working 40 hours per week, 5 in 6 days including bank holidays, working Tuesday – Saturday. Our drivers are the face of our business and their interaction with our customers is crucial to our success. In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers doors (no matter what the weather is doing). You will enjoy meeting people and always be willing to go above and beyond what is expected. You will work within our coldstore that runs at a chilly -20ºC. Protective clothing is provided, with breaks to warm up and have a hot drink when necessary. You will work as part of the wider team, always looking to help out the office team. We encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business. We’re passionate about Making a Real Difference to people’s lives with delicious and nutritious meals for everyone to enjoy. View our latest TV ad here: https://www.wiltshirefarmfoods.com/blog/our-new-tv-ad-launches

Responsibilities

• Deliver frozen meals to customers in a timely manner
• Picking orders within the coldstore
• Use our app to update customer delivery information
• Deliver exceptional customer service at all times
• Undertake pre-shift inspection of your van
• Drive safely, responsibly and within the law
• Clean and refuel your van as and when needed
• Contact the office with any discrepancies or delays
• Ensure customer confidentiality
• Help the office team and picking team when required
• Report health and safety, stock quality and mechanical issues
• Assist the team if another member is absent or on holiday
• Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers

Essential

• Experience within a customer service-based role
• Full UK Manual Driving Licence
• Basic computer literacy including use of phone apps
• Evidence of work stability
• Basic secondary education

Desirable

• Experience of multi-drop delivery role
• Experience within a care-based role
• Warehouse experience
• Health & Safety awareness

Personal Qualities

• Friendly, approachable and reliable
• Passionate about delivering excellent customer service
• Good attendance and timekeeping

You must have held a UK manual driving licence for at least 2 years.

All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks. As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a basic DBS Disclosure. Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.

This role is not eligible for sponsorship under the skilled worker route as it does not meet the minimum requirements set out under the UK Immigration Rules.

Benefits

• Competitive salary – accredited Living Wage employer
• 33 days holiday per year, including bank holidays (which are considered a normal working day)
• Option to purchase up to 5 additional days holiday per year
• Discretionary annual bonus scheme
• Pension scheme – employer matched contributions up to 4%
• Life assurance scheme worth at least 1x annual salary
• Free turkey or voucher at Christmas
• apetito perks scheme including salary sacrifice options and retail discounts

As a family-owned business, we take pride in making a real difference and creating outstanding meals. We develop products designed to enhance health and well-being for all our customers. We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people. We proudly support British food and farming, focusing on ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040. Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer. Learn more about apetito’s commitment to a more sustainable future. We embrace inclusion and empower individuals from diverse backgrounds. Our commitment to making a real difference extends to customers, communities, and staff, and we are on a mission to build an inclusive workplace where everyone reaches their full potential.