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- Tasks: Analyse customer interactions to ensure top-notch service and report on sales performance.
- Company: Join Lookers, a leading automotive retailer with over 150 dealerships across the UK.
- Benefits: Enjoy a supportive work culture, career growth opportunities, and be part of a top employer.
- Why this job: Make a real impact on customer experience while working in a dynamic team environment.
- Qualifications: Experience in customer service or sales is essential; strong communication skills are a must.
- Other info: This is a maternity cover role based at our Manchester head office.
The predicted salary is between 28800 - 43200 £ per year.
Social network you want to login/join with: Quality Assurance Assessor MATERNITY COVER Group Retail Operations Lookers Head Office, Manchester We have an exciting new opportunity for a Quality Assurance Assessor to work with our sales teams in analysing our customers interactions to ensure we are consistently transacting in a way that results in good customer outcomes. You will report on the capability of the sales person to provide the level & standard of customer experience required and report on the correct standard of outputs (system and/or paper based), via deal file checking Based from head office in Manchester, this role will also proactively identify and raise attention to any trends in quality performance, providing the company with the data and information to make decisions that continue to positively shape quality standards and our sales teams capability. This role requires you to be a customer focused individual who is dedicated to improving the customer experience and can provide feedback to others that clearly outlines what is required to deliver a ‘best in class’ customer experience. You should be able to build and have ongoing credibility with peers and colleagues alike. An eye for detail is essential, you will be proactive in managing data to influence key stakeholders to support quality outcomes and/or proposals for the further development of the customer experience. You will be tenacious, self-motivated, with the ability to work independently. Experience gained from a customer service or sales environment is essential Good understanding of all channels of customer interaction (Face to face, distance: telephony and/or email, and online) Able to demonstrate effective communication skills both verbally and in writing Ability to manage difficult conversations whilst maintaining credibility A good understanding of our business including technical knowledge of the products/systems used to transact a sale Methodical with high attention to detail and expertise in analysing data to asses quality Proactively use own initiative to identify, raise and/or action outputs from quality analysis activity aimed at improving the customer experience Understanding of quality tools, systems and reporting standards & requirements Ability to work as a team player, sharing quality findings and best practice Highly motivated and driven to ensure success in this role Why us…? If you like the sound of this role and think you have the right skills then please apply now, or if this one is not quite right for you and you know someone who you think would be perfect for it, then you can also share the vacancy or refer them to apply. With over 30 vehicle manufacturers, selling and servicing a huge range of cars at more than 150 franchised dealerships across the UK there has never been a more exciting time to grow your career within the Lookers family. We are proud to have been voted one of the UK’s Top Employers and looking after both our people and our customers is at the heart of everything we do. #J-18808-Ljbffr
Quality Assurance Assessor employer: Lookers
Contact Detail:
Lookers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Assessor
✨Tip Number 1
Familiarise yourself with the specific quality assurance tools and systems used in the automotive industry. Understanding these will not only help you in the role but also show your commitment to the position during interviews.
✨Tip Number 2
Network with current or former employees of Lookers to gain insights into their quality assurance processes. This can provide you with valuable information that you can use to tailor your approach and demonstrate your knowledge in discussions.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully improved customer interactions or quality standards. Being able to articulate these instances will highlight your capability and fit for the role.
✨Tip Number 4
Stay updated on the latest trends in customer service and quality assurance within the retail sector. Showing that you are proactive about industry developments can set you apart as a candidate who is genuinely interested in enhancing customer experiences.
We think you need these skills to ace Quality Assurance Assessor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Quality Assurance Assessor position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or sales environments. Provide specific examples of how you've improved customer experiences or analysed data to enhance quality standards.
Showcase Communication Skills: Since effective communication is crucial for this role, ensure your application reflects your verbal and written communication abilities. Use clear and concise language, and consider including examples of managing difficult conversations successfully.
Demonstrate Attention to Detail: Given the importance of detail in this role, make sure your application is free from errors. Use bullet points for clarity and structure your information logically to showcase your methodical approach.
How to prepare for a job interview at Lookers
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Quality Assurance Assessor. Familiarise yourself with customer interaction channels and quality standards, as this will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Attention to Detail
Since attention to detail is crucial for this role, prepare examples from your past experiences where your meticulousness led to improved outcomes. This could be in customer service or sales environments where you identified trends or issues.
✨Prepare for Difficult Conversations
You may be asked how you would handle challenging situations or conversations. Think of specific instances where you successfully managed difficult interactions while maintaining credibility and professionalism.
✨Demonstrate Your Proactivity
Be ready to discuss how you've taken the initiative in previous roles to improve processes or customer experiences. Highlight any quality analysis activities you've undertaken and the positive impacts they had on your team or organisation.
