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- Tasks: Deliver exceptional customer service and manage queries efficiently, both over the phone and face-to-face.
- Company: Motorpoint is the UK's leading omnichannel car retailer, specialising in nearly new cars.
- Benefits: Enjoy paid time off, 28 days holiday, staff discounts, and a range of corporate perks.
- Why this job: Join a fun, supportive team and make a real impact on customer experiences and company growth.
- Qualifications: A full UK driving licence and a passion for great customer service are essential.
- Other info: Opportunities for personal development and team socials await you!
We are Motorpoint, the UK's leading omnichannel car retailer of nearly new cars. We focus on providing our customers with unrivalled choice, quality, service and value in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do).
You will be joining Motorpoint during a very exciting time, as we continue to expand across the UK. This means you will have the opportunity to positively impact, build and influence the growth of the company.
We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers, fuelling the growth of our amazing business and the careers and opportunities for our colleagues.
If you were to join us as Sales Support, here is what you want to know:
- Salary: £12.25 per hour + bonus
- Location: Widnes
- Shift pattern: 5 days over 7, including weekends
- Hours: 40 per week
- Contract type: Permanent
Due to the nature of the role we will require you to have a full UK driving licence.
Our Sales Support are key to our business. You will be the first and often last face our customers see during their buying experience, this means you can ensure our customers leave with a smile every time.
What will my day-to-day look like?
- Delivering fantastic customer service to ensure customers' needs are not just met but exceeded mainly over the telephone and also face-to-face.
- Managing a variety of administration processes such as pre and post-collection queries and issues, with the ability to record, handle and resolve customer issues with empathy and efficiency.
- Using our CRM system daily to create customer cases and ensuring actions are taken until the issue has been resolved.
- Qualifying customer needs on arrival at site, ensuring their queries are dealt with quickly and effectively by the relevant team member.
- Ensuring our customers have a great experience by contacting relevant parties internally to ensure enquiries and complaints are processed correctly.
- Working as part of a team to ensure customer service (NPS) targets are met every month.
What We’d Like You To Have
- A full UK driving licence is essential.
- Passion for delivering great service for our customers, from any industry, whether you have worked in retail, hospitality or any other customer-facing role.
- Commitment to great customer service and strong people, communication and organisational skills whilst working and supporting their team with enthusiasm.
- Experience with resolution handling would be desirable.
What is in it for you?
- Paid time off every month to do something that makes you happy.
- 28 days holiday plus days off for your birthday, getting married or moving house.
- Additional holidays for length of service.
- Long service awards.
- Staff discount on cars and finance options.
- Discounts & cash back at hundreds of high street retailers & restaurants through our “My M.O.T” platform.
- Smart Tech in partnership with Currys.
- Cycle to work.
- Pension.
- Healthcare.
- Enhanced Parental Leave.
- Employee Assistance Programme (EAP).
- Vocational and personal development training courses.
- Quarterly team socials.
- Team feasts.
- Scratch card rewards.
- Sharesave scheme (SAYE).
- Plus much more!
We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us, so we can ensure they are removed.
Customer Experience Support - Widnes employer: Motorpoint
Contact Detail:
Motorpoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Support - Widnes
✨Tip Number 1
Familiarise yourself with Motorpoint's values: PROUD, HAPPY, HONEST, SUPPORTIVE. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Research the omnichannel car retail industry and understand what sets Motorpoint apart from competitors. Being knowledgeable about their unique selling points will help you stand out as a candidate who is genuinely interested in the company.
✨Tip Number 3
Prepare to discuss specific examples of how you've delivered exceptional customer service in past roles. Highlighting your experience with resolution handling can showcase your ability to manage customer queries effectively.
✨Tip Number 4
Network with current or former employees of Motorpoint on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Customer Experience Support - Widnes
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Motorpoint is looking for in a Customer Experience Support. Highlight key responsibilities and required skills, such as delivering fantastic customer service and managing administration processes.
Tailor Your CV: Make sure your CV reflects your experience in customer service or any relevant roles. Use specific examples that demonstrate your communication skills, empathy, and ability to resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and aligns with Motorpoint's values of being PROUD, HAPPY, HONEST, and SUPPORTIVE. Mention how you can contribute to creating a great experience for customers.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in customer-facing roles.
How to prepare for a job interview at Motorpoint
✨Show Your Passion for Customer Service
Motorpoint values individuals who are genuinely passionate about delivering great customer service. Be prepared to share specific examples from your past experiences where you went above and beyond to help a customer.
✨Familiarise Yourself with the Company Values
Understanding Motorpoint's core values - PROUD, HAPPY, HONEST, SUPPORTIVE - is crucial. During the interview, try to relate your answers back to these values to demonstrate that you align with the company's culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer complaints. Think of scenarios where you successfully resolved issues and be ready to discuss your thought process and actions.
✨Highlight Teamwork Experience
As the role involves working as part of a team, be sure to mention any previous experiences where you collaborated effectively with others. Share how you contributed to achieving team goals and maintaining a positive work environment.
