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- Tasks: Assist students and visitors at the reception, handling queries and bookings with a friendly approach.
- Company: Join the University of Lincoln, a vibrant hub for education and student life.
- Benefits: Enjoy 30 days annual leave, discounts, and opportunities for personal growth.
- Why this job: Be part of a supportive team, enhancing your customer service skills in a dynamic environment.
- Qualifications: Experience in customer service and strong IT skills are essential.
- Other info: This is a permanent part-time role, working 10 hours per week on weekends.
Do you have excellent customer service skills? Are you looking to develop your skills working in a friendly student-facing team? If you have experience of providing excellent reception services, good IT skills and the ability to actively listen to customers and deal with unexpected situations with courtesy, diplomacy and patience, this role could be ideal for you.
Join us in the Accommodation Services Team, providing a friendly, helpful and informative reception service to students, staff and external visitors. We are looking to appoint five part-time Assistants to work weekends to support our existing front of house team.
It is essential that in addition to having excellent customer service skills, you are able to deal calmly and confidently with all queries and bookings.
As an Accommodation Services Assistant you can expect to be involved in:
- Confidently resolving all initial enquiries from students, staff, residents, and others.
- Providing a friendly, helpful and welcoming service to all visitors to the reception area of our halls, and act as a positive ambassador on behalf of the University, ensuring all communications are handled in a professional manner.
- Acting as the central reception point for deliveries, sorting, and collecting post, taking and passing on urgent messages.
- Assisting with supporting the commercial services team.
- Acquiring expertise in both Accommodation and University policies and procedures in relation to students and their stays in accommodation in order to answer any enquiries accurately with knowledge.
What will you bring to the role?
- Experience of working in a busy and demanding front-facing customer service environment providing excellent customer care.
- The ability to demonstrate experience handling difficult and unexpected situations.
- A high level of IT skill and familiarity.
The University of Lincoln offers exciting career opportunities with the chance to grow and develop to reach your full potential. We also offer a wide range of staff benefits, including a generous annual leave allowance of 30 days per year pro rata (plus an additional 14 bank holiday and concessionary days), progressive pay rates, access to discounts at popular stores and more.
Closing Date: 15 Jun 2025
Department: Administrative and Professional Services
Salary: £23,151 pro rata
Please note, this post is permanent and part-time at 10 hours per week.
Accommodation Services Assistant (Weekend) (SAS091) employer: University of Lincoln
Contact Detail:
University of Lincoln Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accommodation Services Assistant (Weekend) (SAS091)
✨Tip Number 1
Familiarise yourself with the University of Lincoln's accommodation policies and procedures. This knowledge will not only help you answer queries accurately but also demonstrate your commitment to the role during the recruitment process.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. This can prepare you for handling unexpected situations with courtesy and diplomacy, which is crucial for the Accommodation Services Assistant position.
✨Tip Number 3
Network with current or former employees of the Accommodation Services Team. They can provide valuable insights into the team dynamics and expectations, helping you tailor your approach during the recruitment day.
✨Tip Number 4
Prepare thoughtful questions to ask during the informal interview. This shows your genuine interest in the role and the university, making a positive impression on the hiring team.
We think you need these skills to ace Accommodation Services Assistant (Weekend) (SAS091)
Some tips for your application 🫡
Highlight Customer Service Skills: Make sure to emphasise your excellent customer service skills in your application. Provide specific examples of how you've successfully handled customer queries or difficult situations in the past.
Showcase IT Proficiency: Since the role requires good IT skills, mention any relevant software or systems you are familiar with. If you have experience with reception or booking systems, be sure to include that.
Demonstrate Problem-Solving Abilities: The job involves dealing with unexpected situations. Include examples in your application where you remained calm and resolved issues effectively, showcasing your ability to think on your feet.
Tailor Your Application: Customise your CV and cover letter to reflect the specific requirements of the Accommodation Services Assistant role. Use keywords from the job description to align your experience with what the University of Lincoln is looking for.
How to prepare for a job interview at University of Lincoln
✨Showcase Your Customer Service Skills
Since this role heavily relies on excellent customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to remain calm and professional under pressure.
✨Familiarise Yourself with University Policies
Understanding the accommodation policies and procedures at the University of Lincoln will give you an edge. Research common questions students might have and be ready to discuss how you would address them.
✨Demonstrate IT Proficiency
As good IT skills are essential for this position, be ready to discuss your experience with relevant software or systems. If possible, mention any specific tools you've used in previous roles that could be applicable.
✨Prepare for Group Activities
During the recruitment day, you'll likely participate in group activities. Practice working collaboratively with others and think about how you can contribute positively to a team dynamic while showcasing your leadership skills.
