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- Tasks: Manage property maintenance requests and coordinate with contractors for timely service.
- Company: Join the Royal Borough of Windsor and Maidenhead, a leader in community services.
- Benefits: Enjoy flexible working, generous leave, and a strong pension scheme.
- Why this job: Be part of a supportive team that values creativity and innovation.
- Qualifications: Experience in property maintenance and strong communication skills are essential.
- Other info: Guaranteed interview for diverse candidates meeting minimum requirements.
The predicted salary is between 22700 - 26500 £ per year.
Please enter your search criteria below and select \’Search\’. To search for more than one item in a list, select the multiple criteria required using the keyboard keys \’Ctrl\’ or \’Shift\’. work_outline Basis Full time Property Services Helpdesk Officer location_on Maidenhead 23/02/2025 Property Services Helpdesk Officer Apply online Job details Salary £27,372 – £31,169 per annum Contractual hours 37 Basis Full time Package Generous annual leave allowance and an attractive pension scheme, plus flexible working and much more Date posted 07/02/2025 Job reference REQ02143 Job description We have an exciting opportunity for a Property Services Helpdesk Officer to join us! This is a full-time, permanent role with hybrid working and a salary of £27,372 – £31,169 per annum. About us: The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority – takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. The Role: Reporting to the Head of Compliance & Operations, this role is at the heart of our Property Services team, ensuring the smooth handling of maintenance requests, contractor coordination, and compliance monitoring. You’ll act as the single point of contact for maintenance-related enquiries, ensuring that requests are handled efficiently and resolved on time. Your role will involve: Handling property maintenance requests, logging and prioritising jobs in TF/Civica, and ensuring contractors are assigned promptly. Liaising with contractors to ensure timely and high-quality service delivery for maintenance, repairs, and compliance checks. Monitoring inboxes and responding to queries, ensuring both Property and Neighbourhood Services-related enquiries are directed and actioned correctly. Following up on contractor performance, ensuring jobs are completed within agreed timeframes and escalating unresolved issues. Providing excellent customer service, troubleshooting minor issues over the phone, and ensuring complaints are managed from start to finish. Supporting financial administration, including invoice tracking and approvals for maintenance works. What we are looking for: We are looking for someone who is highly organised, proactive, and customer focused. You will have experience in: Property maintenance, compliance, or coordination of repairs. Strong communication skills, able to handle queries and complaints, liaise with contractors. Good problem-solving skills: able to assess whether an issue is urgent and take appropriate action. Practical use of IT systems to log/track maintenance requests, such as Civica and Excel, together with other database systems. Flexible and adaptable approach with the ability to manage multiple priorities, able to work to deadlines. What we offer: 32 days annual leave Flexible working including a hybrid working pattern for a better work-life balance. Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision. Free employee parking close to the offices. Give As You Earn scheme. Instant Reward Scheme to recognise and reward innovative achievement. Employee Assistance Programme providing counselling, advice and information. Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals. RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger. If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role. Interview dates: Monday, 03 March 2025 If you wish to discuss this position informally, please contact Colin Smith , Senior Projects Manager on Colin.Smith@RBWM.gov.uk #J-18808-Ljbffr
Property Services Helpdesk Officer employer: Optalis
Contact Detail:
Optalis Recruiting Team
Colin.Smith@RBWM.gov.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Property Services Helpdesk Officer
✨Tip Number 1
Familiarise yourself with the specific IT systems mentioned in the job description, such as Civica and Excel. Being able to demonstrate your proficiency in these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Prepare examples of how you've successfully handled property maintenance requests or similar tasks in the past. Highlighting your organisational skills and ability to prioritise will resonate well with the hiring team.
✨Tip Number 3
Research the Royal Borough of Windsor and Maidenhead to understand their values and community initiatives. Showing that you align with their mission and are passionate about providing quality services can set you apart from other candidates.
✨Tip Number 4
Practice your communication skills, especially in handling queries and complaints. Role-playing potential scenarios can help you feel more confident and prepared to showcase your customer service abilities during the interview.
We think you need these skills to ace Property Services Helpdesk Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Property Services Helpdesk Officer position. Tailor your application to highlight relevant experience in property maintenance, compliance, and customer service.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in property services or related fields. Use bullet points to make it easy to read and focus on achievements that demonstrate your organisational and problem-solving skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention specific examples of how your skills align with the job requirements, such as your experience with IT systems like Civica and your ability to manage multiple priorities.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Optalis
✨Know Your Role
Familiarise yourself with the responsibilities of a Property Services Helpdesk Officer. Understand the key tasks such as handling maintenance requests and liaising with contractors, so you can demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with contractors and customers, be prepared to discuss your communication style. Share examples of how you've effectively handled queries or complaints in the past.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've successfully resolved issues. Highlight your ability to assess urgency and take appropriate action, as this is crucial for the role.
✨Be Ready to Discuss IT Proficiency
The job requires practical use of IT systems like Civica and Excel. Be ready to talk about your experience with these tools and how you've used them to log or track maintenance requests efficiently.
